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New in Business ConneCT 4.5

New in Business ConneCT 4.5. 1. End-user changes 2. Technical changes. v2.1. Summary BCT 4.5 – End-User changes. Directory search improvements: Also find á, â, ã, ä when searching on “a” Wildcard search included in results Operator Search: New: Display Department or Building

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New in Business ConneCT 4.5

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  1. New in Business ConneCT 4.5 1. End-user changes 2. Technical changes v2.1

  2. Summary BCT 4.5 – End-User changes • Directory search improvements: • Also find á, â, ã, ä when searching on “a” • Wildcard search included in results • Operator Search: • New: Display Department or Building • New: colleagues of directory entry • Double Click on Alternative number to dial • Photo’s in Talk Zone: • Both parties displayed in conference calls • In Operator Talk Zone • Silhouette used when no photo available • Display format First and Last Name: • First followed by Last or Last followed by First name is configurable for company directory and group and call lists • Startup and UI changes • BCT Desktop Client silent startup • Confirmation at voicemail deletion • Operator and Agent voicemail and the presence only visible with Employee role. • BCT Mobile Client with UC features • BCT Directory with Presence Indication • Click-to-call and retrieve contact information • Manage Presence Settings • BCT DT XML Client with UC Features: • BCT Directory with Presence Indication • Click to Call • Voicemail log • Call log • Incoming call with Redirect option • Documentation: • The Online Help is redesigned and merged with Getting Started Guide into a User Guide

  3. Summary BCT 4.5 – Technical changes • Licensing Support: • MAXIM OAI dongle & license no longer required • Demo System License on SV8100 uses LMS • Microsoft Windows/SQL updates • BCT Desktop Clients: Windows 7, Professional, Enterprise and Ultimate editions). Vista SP2. • SQL 2008 SP1 and SQL 2008 Express SP1 • Update BCT 4.5.1: BCT Server can run on Windows 2008 Server (SP2) 32-bit • Lotus Notes integration will no longerbe updated. • General: • Now up to 30 Operators • Now up to 175 Phone Based Agents • New language: Turkish • Voicemail with menu but no recording • Installation and Deployment • Installation time is improved by other Prompts deployment • Centralizing configuration of clients for Outlook lookup • Desktop Terminal Types automatically retrieved from SV8100 • Automatic Name retrieval from SV8100 • Installation Guide improved and restructured • Business ConneCT can be used in a virtual server environment: VMWareESXi 4.0 • Improvements for the Engineer: • Informational notifications • Diagnostics • Functionality • NEC Platform Support • SV8500 supported • SV8300 R3.5, incl Standard SIP phones • DT300 terminal withBluetooth handset

  4. Business ConneCT has a new logo!

  5. New in BCT 4.5 1. End-user Changes

  6. BCT 4.5 Directory • Directory search improvements: • Also find á, â, ã, ä when searching on “a”and find ß when searching on “s” or “ss” • Wildcard search included in results • Name display format configurable: First/Last, Last/Firstfor the company directory, group lists and call lists Exact matches Accent results Wildcard results

  7. BCT 4.5 Directory for Operator • Directory search improvements: • Switch between columns Department and Building • Switch dynamically via ALT-L • Select a default via configuration settings • Show colleagues in the Dynamic Group list: Select entry in the directory, right mouse menu “Show Department List” or (ALT+D)

  8. BCT 4.5 Photo Display • Photo’s of both partiesin conference calls • Photo’s in Operator Talk Zone(on/off configurable) • A silhouette is displayed whenthere is no photo available

  9. BCT 4.5 Startup and UI changes • Silent client startup: • When the BCT Desktop Client starts up automatically,the login screen will not be displayed any more • Voicemail and presence related UI changes: • When a Voicemail is deleted via the telephone interface a confirmation message will be given. • Voicemail related information e.g. the voicemail tab is now only displayed for Operators and Agents when they also have the Employee role assigned. (Note that Operators and Agents don’t have personal voicemail.)

  10. BCT 4.5 New Clients Presence Directories Click to call Call log Voicemail log BCT Mobile Client BCT Desktop Client BCT DT XML Client BCT DECT Client BCT Polycom Client

  11. BCT 4.5 Mobile Client • Offers Mobile Phone access to UC features • BCT Directory with Presence Indication • Click-to-call and retrieve contact information • Manage Presence Settings • Enables: • Single company number • Single company voicemail box • Operator can see presence info • Availability of PBX functionality

  12. BCT 4.5 Mobile Client • Cost effective • Reduce mobile costs,all calls initiated via the PBX • Hardly generates any mobile-data traffic,only when requesting a new screen • Easy to deployDoes not require the installation ofsoftware on mobile phones • BCT Mobile Client functionalityis included in BCT Employee license

  13. PSTN BCT 4.5 Mobile Client - Receiving calls Outside Caller dials 214 262 1234 1 Ext. 1234with ME/MA active 2 In case ofNo Answer 3 Mobile Phone Company Operator

  14. PSTN BCT 4.5 Mobile Client – Making Calls Outside Caller sees incoming call from 214 262 1234 Ext. 1234with ME/MA active 3 2 1 Dial Dial Mobile Phone

  15. BCT 4.5 Mobile Client • BCT Mobile should be used in combination with theSV8100 or iS3000 due to their strong Mobile Extension (ME) / Mobility Access (MA) functionality. • Supported mobile phones: • In principle all mobile phones with a Web Browser • No software installation on mobile phones required. • Tested Phones: • Apple iPhone • Samsung SGH-i900 • HTC Touch 3G (Windows Mobile) • NOKIA 5800 Xpress (Symbian)

  16. BCT on your XML Phone – DT XML Client • DT750 • DT730 • DT710

  17. BCT on your XML Phone – DT XML Client • Enhanced Telephone Experience: • Directory incl. Rich Presence • Click-to-Call • Call Logs, Voicemail Log • Call Popup incl. Redirection • Not separately licensed,available to BCT Employees • Up to 2000 BCT DT XML Client users

  18. BCT 4.5 – User Guide • The BCT Online Help and the BCT Getting Started have been merged into a BCT User Guide in all BCT languages, in both standard Windows online help format and PDF document format

  19. New in BCT 4.5 2. technical Changes

  20. BCT 4.5 General • Capacity / performance increase: • Maximum concurrent Operators: 30 • Maximum concurrent Phone Based Agents: 175 • New language: Turkish • It is now possible to create a mailbox profile that plays a greeting and offers menu options but that doesn’t allow the caller to leave a message. The maximum recording time can be set to zero seconds.

  21. BCT 4.5 Platform Support • Support for SV8500 • Including the same functionalityas supported with SV7000: • Stand-alone • FCCS networked • Location Diversity • SV8300 R3.5Support for Standard SIP phones • DT300 terminal with Bluetooth handsetis now also supported

  22. BCT 4.5 Windows, SQL & Lotus Notes Support • Windows 7 supported for BCT Desktop Clients • Professional, Enterprise and Ultimate editions. • Both 32 and 64 bits versionsNote: the 64 bits version does not supportthe BCT diagnostic package yet. • Update BCT 4.5.1:BCT Server can run on Windows 2008 Server (SP2) 32-bit • Microsoft Service Packs • Vista SP2 • SQL 2008 (and Express) SP1 • Lotus Notes integration will no longer be updated.Dialing from Lotus Notes and Notes contact Pop-upsare supported up to Lotus Notes R6

  23. BCT 4.5 Licensing Support – OAI dongle • “Blue” MAXIM OAI dongle & MAXIM licenseare no longer required on NEC platforms. • Therefore the following items are no longer needed: • 9600 120 54000 Maxim USB Dongle • 9600 502 22428 Maxim CTI OAI-Lic IPS/SV8100/SV8300 • 9600 502 22429 Maxim CTI OAI-lic SV7000

  24. BCT 4.5 Licensing Support - Demo System License • A single license that opens up all the BCT functionalityfor demo systems, demo rooms, trade shows,… • For NECP Partners, Resellers • Not for customers • Not for production environments • Not limited in functionality • Restrictions: • Terms of usage • Fixed number of “licenses” • Limited concurrent call handling • “Demo System” in title bar of BCT clients

  25. BCT 4.5 Licensing Support - Demo System License • Can be ordered via Prophix: • For SV8100: EU910001 BCT Demo System Lic. (via the LMS, no dongles) • Other platforms: 960026409000 BCT Demo System Lic. (via NECP License Generator and dongle) • Demo System License is the equivalent of the following licenses: • 2 x BCT Operator Lic. • 10 x BCT Employee Lic. • 1 x BCT Employee-Outlook Cal Intr. Lic. • 1 x BCT Employee-VM to Email Intr. Lic. • 10 x BCT Voicemail Only User Lic. • 4 x BCT Agent Lic. • 4 x BCT Phone Based Agent Lic. • 1 x BCT Auto Attendant / IVR Lic. • 1 x BCT Agent - Skillbased Routing Lic. • 1 x BCT Agent - Outbound Lic. • 1 x BCT Agent - Email Routing Lic. • 1 x BCT Identification Routing Lic. • 1 x BCT Programming Interface Lic. • 1 x BCT Wallboard Lic. • 2 x BCT Supervisor Lic. • 1 x BCT Supervisor Full Reporting Lic. • 4 x BCT Additional Language Lic. • 1 x BCT Redundant Server Lic.

  26. BCT 4.5 Installation and Deployment Improvements • Installation time is improved by faster Prompts deployment • Centralizing configuration of clients for Outlook lookup • SV8100: Desktop Terminal Types automatically retrieved(No need to configure them by hand anymore) • Configured Names in SV8100 automatically retrievedand entered in BCT Company Directory • The BCT Installation Guide is improved and restructured • Support for BCT in a virtual server environment: VMware ESXi 4.0The virtual server does not support playing or recording real-time audio via HMP or Dialogic boards due to the fact that the VMWare layer does not provide any means for guaranteeing Quality Of Service for voice media

  27. BCT 4.5 Improvements for the Engineer • User Interface • Desktop icons and start menu have been reorganized in a more logical way. • New warnings • Warning to reboot after a license change • Warning to check HMP for multiple Network Interface Cards (NICs) • Detecting a loop in call routing is indicated in the Windows Event log and the BCT log • Option to restore default calendar schedule when switching off presence

  28. BCT 4.5 Improvements for the Engineer • Diagnostics • Diagnostic Monitor now also shows Windows Event Log for BCT • Diagnostics templates (setting options and file sizes as required for troubleshooting) are made available (and new ones can be made). • Diagnostic sessions can be recorded • A non functioning Queue, HMP line or Special monitored number is shown in the health page under UCS Runtime • When the BCT Desktop client login fails, an error code is displayed in the progress box. The installation guide show possible reasons.

  29. BCT 4.5 Improvements for the Engineer • Functional Changes: • Automatic stop and start of BCT services after database restore • Possibility to use Fully Qualified Domain Names • Terminal types SIP and Mobility Extension/Access automatically detected for SV8100 resp. iS3000 • Automatic retrieval and entry in Company Directory of SV8100 configured names • No need to change the HMP port number for SV8100 anymore • The prompt recording starter line configuration now also via the wizard • Importing users via a CSV file now also allows multiple groups and calendar integration to be configured • Improved configuration for Hotel Management Systems • System Language and Prompt Language independently configurable • The Import/Export functionality of Company and External directory are now only available to the user “Administrator”

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