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Leaders for London

Leaders for London. New approaches to service delivery Developing public service mutuals Brendan O’Keefe Head of Services to Young People Royal Borough of Kensington and Chelsea. RBKC Youth Support and Development Service. 155 staff spread over several sites

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Leaders for London

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  1. Leaders for London New approaches to service delivery Developing public service mutuals Brendan O’Keefe Head of Services to Young People Royal Borough of Kensington and Chelsea

  2. RBKC Youth Support and Development Service • 155 staff spread over several sites • Integrated/multi-agency service • Deliver wide range of youth support programmes • Budget of £4.6m 2013-14 • But…funding forecasts grim

  3. Public bodies respond to the economic crisis • Mergers • De-layering • Outsourcing • Sales of assets • Drop/stop/shut – esp. non statutory • Purchaser-provider nexus • Innovation – mutuals/trading companies/joint ventures

  4. Project Aim • Take service out of LA and form a free standing social enterprise and ELM • Re-contract with LA at reduced cost • Reduce overheads • Identify other sources of funding • Create democratic organisation

  5. The difficult bits……. • Procurement issues – EU Regs • Commercial/business planning/expertise • Financial planning • Asset transfer issues • Data transfer issues • Tax planning • Pensions …………and many others!

  6. The most difficult task of all ….. • Convincing staff it’s the right thing for them • It’s a very personal risk • Scare tactics not enough • Compelling vision of the future required • But get it right and there are value gains waiting………

  7. Result of staff ballot • Held on 14 December 2012 • High threshold of 80% in favour set • Result.....

  8. In favour......... 100%

  9. ...now that’s impressive!!!

  10. The vehicle… • CiC limited by shares (and limited to staff) • Governance - board of directors (inc staff reps and service users) • TUPE transfer with admitted body status • Buildings/equipment leased back

  11. Epic CiC Board of Directors

  12. This is us….

  13. Scary!!!

  14. Key benefits already evident.... • Buzz around the place • Motivation to succeed high • New ideas – innovation coming through • New mindset emerging • Feeling of ‘It’s in our hands’

  15. What motivates us… • Getting better outcomes for young people • Empowering – not just engaging • Reconnecting in a different way – YP in governance • Co-production

  16. Better by far than outsourcing!! • Risk free commissioning • Savings made but with added value • Bigger return to commissioners as income generated comes back to services • Public money remains in public realm • Assets locked for the community • Developing a trusted partner • Etc etc etc

  17. Just apply the science! • Top performing organisations...... • give autonomy to staff, • have a clear sense of purpose • ensure a strong skill base • Get these things right and watch your staff fly and your services improve!!

  18. We are creating fundamental change in the workplace • Design your own appraisal • Peer target setting and performance review • ‘Rule breakers’ – vote to get rid of a rule • Delivery staff design delivery – managers coach/guide/challenge • Democratic processes • Build trust and unleash latent talent!

  19. My contact details brendan.o’keefe@rbkc.gov.uk

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