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Briefing to Christchurch MPs and representatives 20 April 2011

Briefing to Christchurch MPs and representatives 20 April 2011. Aaron Muir Project Director, Fletcher EQR Walter Friedel Project Manager, Clean Heat Hub. Establishment / Focus. 14 geographical Hubs established 5 others being established Specialised Clean Heat Hub

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Briefing to Christchurch MPs and representatives 20 April 2011

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  1. Briefing to Christchurch MPs and representatives20 April 2011 Aaron Muir Project Director, Fletcher EQR Walter Friedel Project Manager, Clean Heat Hub

  2. Establishment / Focus • 14 geographical Hubs established • 5 others being established • Specialised Clean Heat Hub • Emergency focus since Feb 22 event • Separate but parallel focus on Winter Heat • Resources diverted from ‘full repair’ programme except in areas with less severe damage

  3. Resources • Working with local contracting companies • 3,500 applications (all trades) • 1,163 have supplied accreditation information. • 395 accredited to date • 70 non-accredited working on emergency basis • 2,500 tradesmen inducted • Accredited contractor manages each job, with trades sub-contracted

  4. Winter heat establishment • Priority = sole source of heat lost, and vulnerable through personal circumstances • Clean Heat Hub • Claims administration • Contract management • Consent exemptions / inspections process for Solid Fuel Burners • Approximately 140 heat pump installers • Approximately 40 solid fuel burner installers • Outbound call centre focused on priority claims • Contact via 0800 DAMAGE (0800 326 243) or heating@eqr.co.nz • We will also accept information on third parties who are unable to contact us directly

  5. Winter heat progress • Expect to complete 4,500 priority cases by mid-May • 10,000 chimney claims closed to date • 5,278 allocated • 3,500 opted out • 1,500 not contactable • 1,360 installations / repairs completed to date • Heat pumps • 1,100 installed to date / 3,000 on order • Industry capacity 1,250 per week – Lead times average 2 weeks • Solid fuel (new and repairs) • 260 completed to date / 2,250 on order • Industry capacity 200 per week – Lead times average 1 mth, rising to 2 mths • Identifying new priority cases • EQC claim process • Co-operation with government, charitable and other agencies • 50,000 calls completed by Clean Heat Hub – 2,000 to 3,000 calls per day

  6. Other repairs • 802 ‘full repair’ claims completed and 2,742 in progress at 15 April • 6,200 emergency repair projects (excluding winter heat) completed • 1,700 currently in progress • Response time 1-7 days for the most urgent cases • Total claim numbers will be higher than the 60,000 first envisaged • Average claim size also likely to grow – initial expectation was $30,000 average

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