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Asking the Right Questions

Debbie Lucas Head of Training- TPAS. Asking the Right Questions. Asking the Right Questions . Skills and top tips for interviewing. Who’s here?. In pairs introduce yourself Have you ever been an interviewer In what context (i.e. what was the interview for?)

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Asking the Right Questions

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  1. Debbie Lucas Head of Training- TPAS Asking the Right Questions

  2. Asking the Right Questions • Skills and top tips for interviewing

  3. Who’s here? • In pairs introduce yourself • Have you ever been an interviewer • In what context (i.e. what was the interview for?) • An interviewer that you admire and why • One aim from attending this workshop

  4. My favourite Interviewer

  5. A bit of context…… • Co-regulation & Resident-Led Self Regulation • Expectation to empower as well as involve • More varied role with increased expectations • Scrutiny interviews; Staff recruitment • Participant selection; Procurement • Mentor/consultant recruitment

  6. Exercise Group 2 – preparing for an interview Group 1 Skills and Qualities Group3 – Tips to give an interviewer

  7. Interviewing – Skills & Qualitities • Interested • Interesting • An active listener • Gives full attention • Keeps to time • Is relaxed • Is focused on the interview • Doesn’t interrupt • Friendly & welcoming • Attentive • Sensitive to feelings • Able to tolerate silences • Able to use prompts • Able to probe for more information • Able to use checks • Non judgemental

  8. Preparing for Interview • Think about: • Who will you interview? • Confidentiality – reassurance – to stop people worrying • Set time, duration/venue – clarity & structure reduces anxiety • Areas to cover - Questions – check lists and prompts • What do you wear – smart casual • Comfort zone - refreshments and small talk • Explain what happens next?

  9. A Good Interview Should: • Keep to the script • Doesn’t deviate • Records answers accurately • Isn’t swayed by personality/appearances • Doesn’t take sides • Listens • Remember it is not an interrogation – you do want the interviewee to feel at ease so you get the most out of the interview.

  10. Closing the Interview • Thank for time • Reiterate confidentiality • Explain again about other next steps and timescales • YOUR OBJECTIVE is to gather information from the candidate. • YOUR AIM is to keep them talking. • A practical target is 70% from them and 30% from you.

  11. Asking Questions • Need to ask questions carefully • Need to think about why you are asking the question - what’s the purpose • What are you going to do with the answer

  12. Think and ask carefully Use appropriate questions Open questions (5 WH test) Probing Questions Closed questions Reflective questions

  13. Questions to Avoid Multiple questions Leading Questions Too many questions

  14. What’s the Question Is liver and bacon ok for dinner? What would you like for your dinner? Tell me a little bit more about the vegetables you would like with your dinner? So you are saying that you would prefer carrots and sweetcorn? You are happy about having that aren’t you? Would you like treacle pudding, fresh fruit salad or maybe you would prefer apple meringue or I could whisk up a quick crumble if you really like that or how about banana and custard?

  15. Do’s Don’ts Interrogate, attack or put the interviewee on the defensive Give an indication of your opinions or appear to judge Ask leading or multiple questions Rush onto the next question, consider the last response • Be welcoming & build rapport and informal atmosphere • Establish clearly what the interviewer thinks • Balance open and closed questions • Listen carefully and follow-up for clarification

  16. Do’s Don’t’s • Allow silence • Give plenty of time to respond • Probe • Be prepared to repeat the question • Stop if it is not working! • But not embarrassing ones! • Pre-empt the answer • Give the impression you wanted to hear something else • Change the question • Continue if respondent appears agitated or withdrawn

  17. In Groups • Prepare 3 questions to ask a staff member as part of a scrutiny review into repairs satisfaction • We will then discuss

  18. ‘The Coalition Government are doing a decent job of bringing the Country out of recession’.

  19. Prohibited Questions • Age • Marital status/Children • Religion • Politics/Political affiliation • Medical history • Personal habits • Other similar things

  20. Please complete your evaluation form! Debbie.lucas@tpas.org.uk

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