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CORPORATE DEMOCRACY FORUM 201 3-04-27

CORPORATE SOCIAL RESPONSIBILITY (CSR) IN MONGOLIA (Khan Bank case) Norihiko Kato – CEO, Khan Bank. CORPORATE DEMOCRACY FORUM 201 3-04-27. Brief introduction to Khan Bank. The largest Branch network ATM network Customer base 512 Branches throughout Mongolia 4300 employees

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CORPORATE DEMOCRACY FORUM 201 3-04-27

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  1. CORPORATE SOCIAL RESPONSIBILITY (CSR) IN MONGOLIA (Khan Bank case) Norihiko Kato – CEO, Khan Bank CORPORATE DEMOCRACY FORUM2013-04-27

  2. Brief introduction to Khan Bank • The largest • Branch network • ATM network • Customer base • 512 Branches throughout Mongolia • 4300 employees • 1.8 million customers • 70% of Mongolian households (Santmaral survey 2012) • Recognized by • ‘The Best Bank of Mongolia’ – Euromoney magazine • ‘The Best Bank of Mongolia’ – Banker magazine • ‘Bank of the Year’ – Global Finance • ‘Top premium Bank’ – The Mongolian Chamber of Commerce and Industry

  3. What is the concept of CSR? • CSR Acts • Global Compact • The World Council for sustainable development • Internal procedure and policy of the company • CSR common concepts • Corporate compliance and governance • Responsible tax payer • Anti- corruption • Benefiting the people and society • Employee’s social welfare issues • Environmentally friendly operation • Innovative business and technology initiatives

  4. CSR approach in Mongolia • The concept CSR introduced in Mongolia in early 2000s • Attention from companies towards CSR has been increasing • Larger companies are more likely to implement CSR on a voluntary basis • MNCCI encourages Mongolian companies to implement CSR activities

  5. Business organization’s commitment to society Contribution to State budget Benefits to communities Creation of workplaces Environment friendly and innovative Technology

  6. Khan Bank’s CSR Policy and Strategy • Quality products • Transparent activities/ confidentiality • Compliance • Customer service Customers • Khan Bank Foundation Community and People Mission statement • Economic development • Sustainable investment Country • Social welfare • Trainings and tuitions • Balance life program Employees

  7. Khan Bank framework for CSR • Established Khan Bank Foundation in 2007 as a CSR unit of Khan Bank • Dedicated staff for CSR • CSR policy & strategy reflected in the Foundation’s procedure. • Separate funding allocated for Khan Bank Foundation • Khan Bank Foundation has its Board consisting of 5 non-business directors • Transparent decision making process in CSR projects/ programs • CSR priority areas clearly defined

  8. Specific procedure of Foundation • Open to receive project and program proposals • Projects with long-term sustainable impact supported • The Board reviews CSR plan, ongoing projects. • Decisions to fund CSR projects are based on voting system • Voluntary participation of employees in CSR activities • More than 170 projects and programs in 2007-2013 • MNT 1.85 billion dedicated for CSR programs • Cooperation with 80 NGOs and other institutions

  9. Health projects ‘National campaign against cancer’ 2010-2013 • 40,000 high risk people screened • 7000 people diagnosed with cancer causing diseases • 168 surgeries conducted at rural areas • 2653 doctors and specialists involved in specialized training. • 23,000 km throughout Mongolia • 1000 employees of 512 Khan Bank branches trained as volunteers

  10. Educational projects ‘Khan Bank Scholarship program’ 2007-2013 • 21 provinces and 9 districts • Scholarship to 240 students each year; • High school graduates • Senior students • Employees children • 1700 students between 2007-2013 • MNT 900 million • Students club in operation • Students cooperate in teams

  11. Educational projects ‘Intellectual toys-Intellectual future’ 2011-2012 • Throughout Mongolia • Benefiting 20.000 kids in 80 kindergartens • MNT 60 million • Healthy, intellectual and mathematical games • Contribution to preserve Mongolian culture and tradition • Supporting toys made in Mongolia

  12. Community development projects ‘Wool- felt production incubator’ 2008-2009 ‘Family and Vegetable garden project’ 2009-2012 • Income generation project for motivated unemployed women • Five soums of two provinces • Donations of wool machines • Technical assistance and trainings • Exports of outcomes to Tuba, Russian federation • Income generation project for unemployed single mothers • Remote ger districts of UB • Donations of vegetable seeds and materials • Technical assistance and trainings • Purchase of extra products /fresh vegetables

  13. Challenges for CSR in Mongolia • Lack of academic skills or professionalism on CSR • CSR viewed as a marketing or PR tool • Transparency in decision making • Poor mechanism in implementing and monitoring process of CSR activities

  14. Finally • Efficient allocation of resources on non-repeated actions. • Integration of CSR to core business strategies • Combining CSR activities of corporations as larger program towards national development • Promotion of CSR knowledge and awareness at all level

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