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IS FAILURES The need for well run projects

IS FAILURES The need for well run projects. Stan Price. A CAPITAL THREE. LONDON EMERGENCY SERVICES COMMAND & CONTROL SYSTEMS. AMBULANCE, FIRE & POLICE. AMBULANCE & FIRE - LITIGATION POLICE - SUCCESSFUL. LONDON AMBULANCE SYSTEM. EVERY MISTAKE MADE. COMPREHENSIVE REPORT, BUT

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IS FAILURES The need for well run projects

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  1. IS FAILURESThe need for well run projects Stan Price

  2. A CAPITAL THREE • LONDON EMERGENCY SERVICES COMMAND & CONTROL SYSTEMS. • AMBULANCE, FIRE & POLICE. • AMBULANCE & FIRE - LITIGATION • POLICE - SUCCESSFUL

  3. LONDON AMBULANCE SYSTEM • EVERY MISTAKE MADE. • COMPREHENSIVE REPORT, BUT • SECOND TIME AROUND • CHIEF EXEC.

  4. LONDON FIRE BRIGADE SYSTEM • £3M VALUE - £2M I.S. 1981 PRICES. • ENGINEERING LED. • WENT TO ENGINEERING COMPANY.

  5. NIMROD MK3 -1 • AIRBORNE EARLY WARNING SYSTEM. • 60% I.S. • CANCELLED BY THATCHER. • £2B SPENT. • EXISTING BOEING AWACS BOUGHT.

  6. NIMROD MK3 - 2 • CUT COST - USE AVAILABLE COMET FUSELAGES. • PHYSICAL RESTRICTION ON COMPUTER POWER. • 2 RADARS - MORE COMPLEX PROCESSING. • BAe - MARCONI SCHISM

  7. NORTH WEST WATER - 1 • TOTAL FINANCIAL CONTROL SYSTEM. • VISION - WORLD`S MOST EFFICIENT PUBLIC UTILITY. • £60M SPENT WITH AA. • WHAT DID NWW HAVE TO SHOW FOR IT?

  8. NORTH WEST WATER - 2 • CLAIMS BASED ON US (LESS REGULATORY) EXPERIENCE. • NO SIGNIFICANT WORK UPFRONT JUST CHIEF EXEC DECISION.

  9. BED LINEN MILL -1 • £50K SYSTEM. • MAINLY STOCK CONTROL. • WENT LIVE. • LOST MAIL ORDER BUSINESS. • MAIN MILL CLOSED - COMPANY NEARLY WENT UNDER - LITIGATION.

  10. BED LINEN MILL -2 • INSUFFICIENT TESTING. • ONE MAJOR BUG MISSED. • ACTUAL DELIVERY NUMBERS RATHER THAN NUMBER ORDERED DEDUCTED FROM STOCK TOTALS.

  11. WAFER-FAB PLANT SCHEDULING SYSTEM - 1 • SMALL BATCHES, VARIABLE, PRODUCTION PATHS, & EXPENSIVE UNRELIABLE PLANT. • MAXIMISE YIELD. • COLLAB RESEARCH PROJECT. • NOW USED IN EVERY WAFER-FAB IN WORLD.

  12. WAFER-FAB PLANT SCHEDULING SYSTEM - 2 • ACE PROJECT LEADER (MANAGER). • DECISIVE DECISION. • ACE TEAM. • £1B PLANT AS TEST BED.

  13. NOT JUST IN UK • DENVER AIRPORT BAGGAGE SYSTEM. • FAA $6B AAS SYSTEM. • FRENCH SNCF TGV RESERVATION SYSTEM (SOCRATE) . • SYDNEY AIRPORT APPROACH CONTROL.

  14. SOCRATE - 1 • RESERVATIONS FOR START OF TGV NORD. • BASED ON AIRLINE SYSTEM. • WENT LIVE 1993 • GETTING TICKET PARIS- LILLE TOOK LONGER THAN JOURNEY. • STRIKES & LESS PASSENGERS.

  15. SOCRATE - 2 • INTRODUCED IN UNSTABLE ENVIRONMENT. • DOUBLE TICKETING PHILOSOPHY CHANGE. • NO LIVE TESTING. • BIG BANG INTRODUCTION. • INSUFFICIENT TRAINING.

  16. SWANWICK ALIAS NERC - 1 • NEW LONDON EN-ROUTE ATC CENTRE - 50% IS. • ORIGINAL OPERATIONAL DATE 1996. • CURRENT “CONFIDENT ESTIMATE” 2001/2. • MANAGEMENT IN DENIAL.

  17. SWANWICK ALIAS NERC - 2 • TARGET DATE POLITICAL. • MIX OLD/NEW SYSTEMS TO MEET DATE. • FRAGMENTED ORGANISATION. • SHOOT MESSENGER CULTURE. • NEW BRIGADE.

  18. IS - THE BIG Myths • IS can be fully specified at the start. • IS are always good for you. • Software is an engineering commodity that can be predictably manufactured.

  19. IT DELIVERY TEN COMMANDMENTS - 1 • BE REALISTIC. • MANAGE RISK. • THINK OF EVERYTHING. • STAFF WELL. • MOTIVATE STAFF. • PROMOTE TEAMS IN OPEN CULTURE.

  20. IT DELIVERY TEN COMMANDMENTS - 2 • USE A TRULY PROVEN PROCESS. • KEEP FOCUSED. • MAXIMISE CREATIVITY/MINIMISE BUREAUCRACY. • AVOID DOGMATISM PARTICULARLY ABOUT TECHNOLOGY.

  21. RECOMMENDATION Teach I.S. Project Management in a Real Life Realistic Environment.

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