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Conrad Hilton …

Conrad Hilton …. Conrad Hilton, at a gala celebrating his career, was asked, “What was the most important lesson you’ve learned in you long and distinguished career?” His immediate answer …. “ remember to tuck the shower curtain inside the bathtub ”. “ Execution is strategy. ” —Fred Malek.

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Conrad Hilton …

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  1. Conrad Hilton …

  2. Conrad Hilton, at a gala celebrating his career, was asked,“What was the most important lesson you’ve learned in you long and distinguished career?”His immediate answer …

  3. “remember to tuck the shower curtain inside the bathtub”

  4. “Execution isstrategy.”—Fred Malek

  5. “The art of war does not require complicated maneuvers; the simplest are the best and common sense is fundamental. From which one might wonder how it is generals make blunders; it is because they try to be clever.”—Napoleon

  6. Tom Peters’ Excellence. Always. Mini-MASTER/5 November 2009 (PP available to download at tompeters.com)

  7. NOTE:To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana”

  8. #1

  9. “Excellence … can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  10. The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo

  11. Excellence. Always.If not Excellence, what?If not Excellence now, when?

  12. “Strive for Excellence. Ignore success.”—Bill Young, race car driver (courtesy Andrew Sullivan)

  13. “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.” —Martin Luther King Jr.

  14. The failure to pursue EXCELLENCE is incomprehensible to me.

  15. #2

  16. 14,00020,000

  17. 14,00020,00030

  18. 14,000/eBay20,000/Amazon30/Craigslist**Lockheed “Skunk Works,” 125 vs. 5,000(??)

  19. There is more than one way to skin a cat!* *Every project REQUIRES (if you’re smart) an outside look by one/some Seriously Weird Cat/s—in pursuit of a whacked-out option. To consider

  20. #3

  21. “Insanely Great” Steve Jobs

  22. “You knowa design is goodwhenyou want to lick it.”—Steve Jobs Source: Design: Intelligence Made Visible, Stephen Bayley & Terence Conran

  23. “Radically thrilling”BMW

  24. “Let us create such a building that future generations will take us for lunatics.”—the church hierarchs at Seville

  25. “You do not merely want to be the best of the best.You want to be considered the only ones who do what you do.”—Jerry Garcia

  26. “We are crazy. We should do something when people say it is ‘crazy.’If people say something is ‘good’, it means someone else is already doing it.”—Hajime Mitarai, Canon

  27. #4

  28. 1977

  29. MBWA

  30. 25

  31. #5

  32. 1982

  33. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  34. “Breakthrough” 82* People! Customers! Action! Values! *In Search of Excellence

  35. Hard Is SoftSoft Is Hard

  36. Hard Is Soft (Plans, #s)Soft Is Hard (people, customers, values, relationships)

  37. “The 7-S Model”StrategyStructureSystemsStyleSkillsStaffSuper-ordinate goal

  38. “The 7-S Model”“Hard Ss”(Strategy, Structure, Systems)“Soft SS”(Style, Skills, Staff, Super-ordinate goal)

  39. “If I could have chosen not to tackle the IBM culture head-on, I probably wouldn’t have. My bias coming in was toward strategy, analysis and measurement. In comparison, changing the attitude and behaviors of hundreds of thousands of people is very, very hard.[Yet] I came to see in my time at IBM that culture isn’t just one aspect of the game —it is the game.”—Lou Gerstner, Who Says Elephants Can’t Dance

  40. “… it is the game.”

  41. 30-fold!

  42. Ken Kizer/VA 1997: “culture of cover-up that pervades healthcare” “Patient Safety Event Registry” … “looking for systemic solutions, not seeking to fix blame on individuals except in the most egregious cases. The good news was athirty-fold increasein the number of medical mistakes and adverse events that got reported.” “National Center for Patient Safety Ann Arbor”

  43. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields $85,000EI: $10,000 yields $140,050*Excellence Index/Basket of 32 publicly traded stocks

  44. #6

  45. MP:“Get the strategy right, the rest will take care of itself.”TP:“Get the people and execution right, the strategy will take care of itself.”

  46. Internal organizational excellence = Deepest “Blue Ocean”

  47. *Internal organizational excellence = “Brandinside”

  48. B(I) > B(O)

  49. #7

  50. 2007Siberia

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