The 20 – Teens What B u siness Leaders Should Do TODAY to Prepare for the Next Decade

1. The 20 – TeensWhat Business Leaders Should Do TODAYto Prepare for the Next Decade Dr. Bill Conerly for Book Manufacturers Institute November 8, 2010

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8. Issues for the 20-Teens Economic environment Business Credit Baby Boom Retires Information Technology Sharing Information

12. What Would You Do Differently In a More Cyclical Economy? • Monitoring sales, industry trends, economy? • Plan for smaller runs & shipments? • Leaner inventories? • Equipment suitable for large runs and small? • Less leverage? • Strategic move to more stable sectors?

13. Economic Environment • in the 20 – Teens • Average growth rates a little slower • Faster growth in emerging countries • More cycles than last 25 years

14. Issues for the 20-Teens Economic environment Business Credit Baby Boom Retires Information Technology Sharing Information

15. Banking Challenges in the 2010s • Too much real estate concentration • Regulators worried about risk • Regulators worried about capital • Investors think the industry stinks • Less flexibility to innovate

20. Business Finance • in the 20 – Teens • Credit cheap when available • Credit available w/ top quality financials • Credit scarce with poor financials • Asset-based lenders also tight

21. Issues for the 20-Teens Economic environment Business Credit Baby Boom Retires Information Technology Sharing Information

22. What Happens When the Boomers Retire? Investment Issues Labor force issues

27. Impacts of Higher Tax Rates Personal: Look at nest-egg net of taxes Business: Employee retention challenge for those who don’t HAVE to work (seniors, spouses, teens)

28. Strategies for Tight Labor Market • Good recruitment Quality hires Look for untapped pools of talent • Retention Poor managers lose employees How to retain seniors?

29. Issues for the 20-Teens Economic environment Business Credit Baby Boom Retires Information Technology Sharing Information

31. Who’s Your Good Customer? Lila Bill Low volume Price sensitive Costly to serve High volume Not price sensitive Electronic transactions

32. feedback

33. Technology in the 20 - Teens • Know your costs and revenue By customer By product • Feedback: Prompt Accurate Specific

34. Issues for the 20-Teens Economic environment Business Credit Baby Boom Retires Information Technology Sharing Information

35. External wikis for customers Internal wikis for employees, vendors, franchises

36. Social Networking for Business Examples: Twitter LinkedIn Who Do You Need to Connect? Employees, Franchisees, Vendors, Customers Tools: Social Networking Sites Free Conference Calls List-serves

37. What to Do Today • To Prepare for the Next Decade • Re-Optimize for more cyclical economy • Evaluate your financials: good or poor? • Explore many credit options • Experiment with keeping seniors on the job • Know your numbers: costs and revenues • Set up feedback systems everywhere • Identify knowledge to be shared • Set up networks for people to share expertise

38. Questions? Bill @ ConerlyConsulting.com