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MD254: E-Service Operations Management

Agenda. BackgroundChallenges of Order Fulfillment in e-ServicesOrder Fulfillment Best PracticesSupply ChainsSupply Chain ComponentsSupply Chain Problemse-Service Supply Chain Best PracticesSupply Chain MetricsSupply Chain DesignExtending SCM Concepts to E-Service OperationsSupply Chain Mod

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MD254: E-Service Operations Management

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    1. MD254: E-Service Operations Management Order Fulfillment and Forward Supply Chain Processes

    2. Agenda Background Challenges of Order Fulfillment in e-Services Order Fulfillment Best Practices Supply Chains Supply Chain Components Supply Chain Problems e-Service Supply Chain Best Practices Supply Chain Metrics Supply Chain Design Extending SCM Concepts to E-Service Operations Supply Chain Modeling & Evaluation Supply Chain Technology

    3. Background

    4. Background Supply Chains Concept of a “supply chain” is relatively new Prior to 1996, very few management or engineering schools had courses on supply chain management (SCM)

    5. Background Bad Organizational Performance can be Caused by Supply Chain Uncertainties Supplier delivery performance Manufacturing reliability Customer demand variability

    6. Background

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