Deutsche Post DHL

1. Deutsche Post DHL Corporate Presentation | Bonn | August 2011

2. Positioning Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. In 2010, Deutsche Post DHL revenues exceeded € 51 billion. The postal service for Germany. The logistics company for the world.

3. Corporate structure: One company with two strong pillars The postal servicefor Germany The logistics company for the world

4. Corporate structure • Corporate Center Corporate Functions MAIL • EXPRESS GLOBAL FOR-WARDING, FREIGHT SUPPLY CHAIN • GLOBALBUSINESSSERVICES

5. Strategy 2015 Simplifying Services Sustainable Solutions The postal servicefor Germany Our purpose The logistics com-pany for the world Respect Our guiding principle Results Our customer promise

6. Strategy 2015: Unlocking our potential to become provider, employer and investment of choice Provider of Choice Investment of Choice Employer of Choice

7. Successful initiatives Increase customer loyalty Employee focus to monitor our potentials for improvements Sustainable and credible engagement in the focus areas of environmental protection (GoGreen), disaster management (GoHelp), education (GoTeach) 7

8. Deutsche Post DHL factors of success • Maintain BBB+ credit rating • Continuous dividend policy: pay-out ratio of 40 to 60 % of consolidated net profit • Prioritized use of “excess” liquidity • Reduce the overall complexity of financing instruments • Financial stability and flexibility require appropriate balance sheet structure Corporate Finance Strategy • First Choice will drive change in the way Deutsche Post DHL operates its business • The Group is fully committed to create higher customer loyalty and grow business with the customers • To create higher value for customers collaboration of the employees will be fostered

9. Our social responsibility – Focus areas GoGreen GoHelp GoTeach Protecting the environment Delivering help Championing education Local projects We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund.

10. GoGreen – Protecting the environment • With our GoGreen program we aim to minimize the impact of our business on the environment. • GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors. • GoGreenmeasures: 100 % Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling -10% -30% Network and capacity optimization Modernization of our fleet and using alternative vehicles Energy efficiency improvement in our buildings Mobilization of our employees Cooperation with subcontractors, customers and organizations and offering of green products and solutions

11. GoHelp – Disaster management Our global presence, logistics network and experience in international relief provide the ideal network for helping people impacted by natural disasters. Lighthouse projects* GARD (Get Airports Ready for Disaster) Disaster Preparedness 1 DRT (DHL Disaster Response Teams) Disaster Response 2 WHEO (We Help Each Other) Recovery 3 *) additionally: many local projects in disaster response and recovery

12. Go Teach– Championing education With GoTeach, we help reducing educational inequity and support young individuals to expand their personal development and skills Championing quality in education and educational system Partnership with Teach For All GoTeach Improving employability of young people Pursuing higher levels of education of employees‘ children Scholarship program for employee children Partnership with SOS Children‘s Villages UPstairs

13. Corporate division EXPRESS (I) DHL Express • Express courier services using ground and air transport for companies and private customers alike • Widest reach in the industry, with own network covering more than 220 countries and territories in Europe, Americas, Asia/Pacific, and the EEMEA region (Eastern Europe, the Middle East, and Africa); and with a choice of transit times in each market • Core business: Time Definite International transports • Progressively more focused on industry-specific solutions, among others for Technology, Life Sciences, Consumer goods and Automotive sectors

14. Corporate division EXPRESS (II) DHL Express • More than 220 countries and territories served • Approx. 100,000 employees worldwide • Approx. 2.5 million customers • 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati • Approx. 4,000 facilities worldwide • Approx. 32,000 vehicles • 4 global QCC: Global Quality Control Centers are located in Bonn, Leipzig, Singapore, Cincinnati • Key functions: Real Time Shipment Management and Crisis Command Center • Connecting more than 500 airports around the world • Approx. 250 dedicated aircraft