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Explore the underlying issues in conflicts and scandals, emphasizing the power of perception in relationships and decision-making. Discover how simple gestures and effective communication can prevent misunderstandings and breakdowns in various interactions.
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THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM.*** *Watergate, M Stewart, 90% of “scandals” **And: PERCEPTION IS ALL THERE IS!
OFTEN AS NOT/MORE OFTEN THAN NOT THE UNDERLYING PROBLEM IS IN FACT NOT MUCH OF A PROBLEM.
PERCEPTION IS ALL THERE IS. PERIOD.* *From Whole Foods to IBM to the corner deli
Relationships (of all varieties): THERE ONCE WAS A TIME WHEN A THREE-MINUTE PHONE CALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.
MBWA**5,000 miles for a 5-minute face-to-face meeting (courtesy super-agent Mark McCormack)