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QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN ONTARIO, CANADA. Prepared for MQA Peer Exchange, Madison Wisconsin - Oct. 11/04. Overview. Ontario Provincial Statistics Definition of ‘Maintenance’ in Ontario Maintenance Contract Types Maintenance Standards Quality Assurance Sanctions
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QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN ONTARIO, CANADA Prepared for MQA Peer Exchange, Madison Wisconsin - Oct. 11/04
Overview Ontario Provincial Statistics Definition of ‘Maintenance’ in Ontario Maintenance Contract Types Maintenance Standards Quality Assurance Sanctions Challenges Questions/Contact Information
Ontario - Provincial Statistics • 1 Million sq km (412,000 sq miles) and 10 million people • Climate varies north to south, with south similar to Niagara Falls or Buffalo NY • The Ministry of Transportation (MTO) is responsible for 16,500 centreline-kms (10,250 miles) and • 2500 bridges • 2 tunnels • 29 remote airports • 8 ferry services • Contracted Maintenance Expenditures are about $200M CAD • All MTO’s expenditures are only 1.5% of provincial government budget.
‘MAINTENANCE’ IN ONTARIO Routine Maintenance • Pothole repair • Shoulder grading • Repair guide rail and fences • Sweeping and debris removal • Traffic signal and illumination- scheduled maintenance and repair • Tunnel Maintenance • Bridge cleaning, scheduled maintenance (lift bridges) and minor repair • Sign replacement • Grass cutting and weed control Winter Maintenance • Plowing, liquids, sanding and salting Patrolling • Visual Inspection • At Least Daily in Winter Emergency • Response to collisions, spills NOT INCLUDED Resurfacing Rebuilding
MAINTENANCE CONTRACT TYPES Area Maintenance Contracts(60% of Hwys.) • Management and work by Contractor • Vast Majority of work is Lump Sum • Contracts contain a count of inventory, and a 3-year history of work performed • 7-9 Year durations • Proposal quality factor applied to price Managed Outsourcing Contracts(40% of Hwys.) • Managed by MTO Staff, all work by Contractors • Usually at a bid price per day with risk sharing on annual quantity • Mostly Functional Contracts • Mostly 5 Year durations
MAINTENANCE STANDARDS • The Maintenance Quality Standards (MQS) set out maintenance requirements • Many are time-based, such as x days to fix a given-size pothole or to repair collision damage to guide rail • Mandatory patrolling frequencies are key to detection of defects • At a minimum, maintenance contract requirements meet the MQS
QUALITY ASSURANCE • Front line field staff include Superintendents who have several Coordinators, about one per 300 2-lane km, totalling 167 provincially • Key program development in concert with the Maintenance Superintendents Committee • Monitoring Manual sets out key requirements for each contract requirement • Contractors also propose quality control procedures that are marked as part of proposal scoring.
SANCTIONS • Non-performance for key items identified in contract leads to the issuance of a “Demerit Point” • Thresholds of Demerit Points per year and overall can lead to loss of the contract • Process has been extremely effective, contractors take demerits much more seriously than the associated financial penalties.
CHALLENGES • Ability (and need?) to express and summarize performance quantitatively • Time-based standards • Change in a large and proud organization, particularly with contracts working well
FURTHER INFORMATION AVAILABLE AND SHARING WELCOMED Sonya Skinner, P.Eng. Head, Maintenance Contracts Ministry of Transportation of Ontario 905 704 2975 sonya.skinner@mto.gov.on.ca