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FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS

FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS. Iva Vold á nov á Project Manager EURASHE July 2011. SECTION I. WHO FILLED THE QUESTIONNAIRE. Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.

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FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS

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  1. FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS Iva Voldánová Project Manager EURASHE July 2011

  2. SECTION I. WHO FILLED THE QUESTIONNAIRE • Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.

  3. SECTION I. WHO FILLED THE QUESTIONNAIRE • Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.

  4. SECTION I. WHO FILLED THE QUESTIONNAIRE Q5. Are you a Business Representative Organisation? Q6. If yes, at what level? Q8. If not, is your enterprise part of a larger foreign group? Base: Total Sample (543) Base: Enterprises (365) Base: BROs (157)

  5. SECTION I. WHO FILLED THE QUESTIONNAIRE Q7. Size of your enterprise. Q9. Sector of activity. Base: Total Sample (543) Base: Total Sample (543)

  6. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Q16. If yes, where? Q17. If no, why? Q18. Do you think that this may change in the next few years? Base: Total Sample (543) Base: (444) Base: Enterprises (51) Base: Whom agreed with influence of foreign languages (484)

  7. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Influence of foreign languages Base: Total Sample (154) Base: Total Sample (154)

  8. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Influence of foreign languages Agro-Industries + Manufacturing Industry Retail&Distribution + Other Services sectors ICT + Multi-sector BRO Base: (173) Base: (175) Base: (98)

  9. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q16. If yes, where?

  10. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q16. If yes, where?

  11. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q17. If no, why?

  12. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q18. Do you think that this may change in the next few years? May it changes? Agro-Industries + Manufacturing Industry Retail&Distribution + Other Services sectors ICT + Multi-sector BRO Base: (173) Base: (175) Base: (98)

  13. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q19. Do you have in-house language skills? Q20. When recruiting staff, how important is the command of a foreign language for your business? Q21. What motivates the use of languages in your business? Base: (467) (445) (400) (165) Base: (458) (456) (444) Base: Total Sample (543) Base: Total Sample (543)

  14. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES Q19. Do you have in-house language skills? In-house language skills Base: Total Sample (543)

  15. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q19. Do you have in-house language skills?

  16. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q19. Do you have in-house language skills?

  17. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q20. When recruiting staff, how important is the command of a foreign language for your business? Mean Score: 4.38 3.35 2.57 3.29 Base: (467) (445) (400) (165)

  18. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q20. When recruiting staff, how important is the command of a foreign language for your business?

  19. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q21. What motivates the use of languages in your business? Mean Score: 4.20 3.35 2.57 Base: (458) (456) (444)

  20. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q21. What motivates the use of languages in your business?

  21. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q21. What motivates the use of languages in your business?

  22. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q22. Do you have a formal language development policy? Base: (444)

  23. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q22. Do you have a formal language development policy?

  24. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q22. Do you have a formal language development policy?

  25. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q23. How useful are the following language tools to your business? Base: (470) (466) (453) (455) (447) (391) (110)

  26. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q23. How useful are the following language tools to your business? Base: (470) (466) (453) (455) (447) (391) (110) Mean Score: 4.10 3.37 3.33 3.18 2.87 2.24 2.38

  27. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES Q23. How useful are the following language tools to your business?

  28. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q23. How useful are the following language tools to your business?

  29. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q24. How useful are the following language services to your business? Base: (462) (445) (431) (436) (428) (434) (463) (443) (423) (110)

  30. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q24. How useful are the following language services to your business? Base: (462) (445) (431) (436) (428) (434) (463) (443) (423) (110) Mean Score: 3.31 3.33 2.96 2.95 2.40 2.18 2.03 1.94 1.82 2.05

  31. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES Q24. How useful are the following language services to your business?

  32. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q24. How useful are the following language services to your business?

  33. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q24. How useful are the following language services to your business?

  34. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q25. Do you prefer certified language service providers? Q26. How would you rate your knowledge of the services offered by the language industry? Base: Total Sample (543) Base: Total Sample (543)

  35. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q25. Do you prefer certified language service providers?

  36. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q25. Do you prefer certified language service providers?

  37. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q26. How would you rate your knowledge of the services offered by the language industry?

  38. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q26. How would you rate your knowledge of the services offered by the language industry?

  39. SECTION III. BUSINESS LANGUAGE NEEDS Q27. In what specific business activities you commonly have to perform are foreign languages required? Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

  40. SECTION III. BUSINESS LANGUAGE NEEDS Q27. In what specific business activities you commonly have to perform are foreign languages required? Mean Score: 4.34 4.21 4.16 4.11 3.93 3.97 4.04 3.86 3.49 3.34 3.55 3.51 3.41 2.96 2.30 Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

  41. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q27. In what specific business activities you commonly have to perform are foreign languages required?

  42. SECTION III. BUSINESS LANGUAGE NEEDSAgro-Industries + Manufacturing Industry Q27. In what specific business activities you commonly have to perform are foreign languages required? Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

  43. SECTION III. BUSINESS LANGUAGE NEEDSRetail&Distribution + Other Services sectors Q27. In what specific business activities you commonly have to perform are foreign languages required? Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

  44. SECTION III. BUSINESS LANGUAGE NEEDS ICT + Multi-sector BRO Q27. In what specific business activities you commonly have to perform are foreign languages required? Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

  45. SECTION III. BUSINESS LANGUAGE NEEDS Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most? Base: Total Sample (543) Base: Total Sample (543)

  46. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?

  47. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?

  48. SECTION III. BUSINESS LANGUAGE NEEDS Q29. What languages would you need most? Mean Score: 3.70 3.55 2.18 1.74 Base: Total Sample (543)

  49. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q29. What languages would you need most?

  50. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q29. What languages would you need most?

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