Ink and Media Updates Aug 2011

1. Ink and Media UpdatesAug 2011 By: Vadim Baliasny

2. Content Outline • Introduction • Ink current Alpha & Beta tests • Recent R&D, IMO Activities • Known Escalations • Ink SKU reduction project • Ink-media troubleshooting main principles • Media Locator – Upgraded and Powerful ML • Q&A

3. Introduction Occurrences: quarterly/semiannual Target audience : Service and Application Engineers Main goal: align the field personnel with the latest ink and media related information Updated session for the Ink and Media

4. Ink current Alpha & Beta tests Alfa tests FB225 (Gen 7) – White – starting mid Nov’11 Beta tests • In process: • FB225 (Gen 7) – Fair Play, KDM, Imagine, Delta, GNC. Feedbacks, problems. • Starting soon • XL300S Magenta – fixed formulation in LAR and APJ • XL300S Magenta – new pigment supplier (SR2P project) in NA and EMEA • Importance of Beta candidates choosing and feedback

5. Recent R&D, IMO Activities • FB225 White – system test Nov’11 • HILORD new set for dye sub • V1.6++ (DO is set for Sep’11) • Gen 9 – system test Feb’12 • Ink SKU rationalization

6. Known Escalations • XP machines ink standstill problem • HISS test results • How to recognize – high risk group • New T/N and addition to Operator Manual. Marketing letter. • Info for official escalation – regions! • Site high temperature • Low production – ink flow/refreshment in the system is slow + not performing regular ink switches. • Using non-HP IDS parts • Metal IDS parts like fittings/filters/valves were scratched previously while cleaning (by needle, brush, knife etc) and nickel plating was damaged • Using ink very close to its expiration date – last month • XL300 Cyan multiply claims from APJ • SAIMO and GBU tests • Management decision has been taken • IMO and aftermarket AI • Color gamut changes. 5th bottle problem • Adhesion on PP. Examples and solutions

7. Ink SKU Rationalization Project

8. Ink & Media – Troubleshooting Main Principles • First question – GENERIC or LOCAL ? • Second question – MACHINE, INK or MEDIA ? • Magic triangle • Dual action problem

9. Ink & Media – Magic triangle INK ? PRINTER MEDIA

10. Media Locator – Upgraded and Powerful ML • Accessible for external visitors • The most updated • Different media grades and more info • Could be updated by regional representatives http://h10088.www1.hp.com/gap/flash/HP-Media-Solutions/mediasolution_GSB.html http://www.hp.com/go/mediasolutionslocator

11. Ink and Media at Support Zone - news • “How to approach to ink/media problem”. New PPT guide in “Courses” folder • New samples sending procedure – coming soon • All needed for ink claim and samples sending in “Procedures” segment • AN for customers “How to choose suitable printing substrate”.

12. Q&A - Summary • FB225 (Gen – 7) – good Beta feedbacks • Gen 7 - White inks on its way • SKU rationalization – important cross company project • Think positive and logical while troubleshooting • Media locator – powerful tool • Support Zone provides new and efficient platform for all ink and media related information • We will keep you updated quarterly/semiannual

13. Thank You