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Captain Richard Conklin Stamford (CT) Police Department

Captain Richard Conklin Stamford (CT) Police Department. Community Pharmacy Crime Trends & Strategies. www.RxPatrol.org. What is RxPATROL?. RxPATROL takes information:

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Captain Richard Conklin Stamford (CT) Police Department

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  1. Captain Richard ConklinStamford (CT) Police Department Community Pharmacy Crime Trends & Strategies

  2. www.RxPatrol.org

  3. What is RxPATROL? RxPATROL takes information: Verifies the event, collects further information, collates (searchable), analyzes, disseminates this information (patterns, schemes and trends) to law enforcement and others so they can apprehend criminals and to others to become aware of the crimes in the area and the methods used to commit these crimes

  4. RxPATROL Pharmacy Crime Trends

  5. Day of the Week - Burglary • Monday • Tuesday • Wednesday • Thursday • Friday • Saturday • Sunday 15% 15% 15% 13% 10% 12% 21% Rev. RxPATROL® 02-09-09

  6. Time of the Day - Burglary • 12:00 am – 03:59 am • 04:00 am – 07:59 am • 08:00 am – 11:59 am • 12:00 pm – 03:59 pm • 04:00 pm – 07:59 pm • 08:00 pm – 11:59 pm 47% 25% 3% >1% 3% 21% Rev. RxPATROL® 02-09-09

  7. Entry Type - Burglary • Front Door • Window • Rear Door • Wall • Ceiling • Basement • Fire Escape 46% 22% 20% 6% 4% 1% >1% Rev. RxPATROL® 02-09-09

  8. Exit Type - Burglary • Front Door • Rear Door • Window • Wall • Ceiling • Basement • Fire Escape 41% 33% 18% 5% 1% 1% >1% Rev. RxPATROL® 02-09-09

  9. Suspect Count - Burglary • 1 Suspect • 2 Suspects • 3 Suspects • 4 Suspects 63% 28% 8% >1% Rev. RxPATROL® 02-09-09

  10. Alarm & Video - Burglary 69% 30% 19% 81% • Had Alarm • No Alarm • Had Video • No Video Rev. RxPATROL® 02-09-09

  11. Safe/No Safe - Burglary • Had Safe • No Safe 16% 84% Rev. RxPATROL® 02-09-09

  12. Day of Week - Robbery • Monday • Tuesday • Wednesday • Thursday • Friday • Saturday • Sunday 20% 15% 15% 16% 13% 12% 9% Rev. RxPATROL® 02-09-09

  13. Time of the Day - Robbery • 12:00 am – 03:59 am • 04:00 am – 07:59 am • 08:00 am – 11:59 am • 12:00 pm – 03:59 pm • 04:00 pm – 07:59 pm • 08:00 pm – 11:59 pm 7% 6% 21% 22% 25% 19% Rev. RxPATROL® 02-09-09

  14. Entry Type - Robbery • Front Door • Rear Door • Window • Basement • Fire Escape • Wall • Ceiling 90% 9% 2% 0% 0% 0% 0% Rev. RxPATROL® 02-09-09

  15. Exit Type - Robbery • Front Door • Rear Door • Fire Escape • Window • Basement • Wall • Ceiling 80% 16% 3% 1% 0% 0% 0% Rev. RxPATROL® 02-09-09

  16. Suspect Race - Robbery • White • Black • Hispanic • Other • 88% • 7% • 4% • >1% Rev. RxPATROL® 02-09-09

  17. Suspect Count - Robbery • 1 Suspect • 2 Suspect • 3 Suspect • 4 Suspect 84% 15% 2% >1% Rev. RxPATROL® 02-09-09

  18. Suspect Gender - Robbery • Male • Female 93% 7% Rev. RxPATROL® 02-09-09

  19. Suspect Age - Robbery • Teen • 20s • 30s • 40s • 50s • 60s 5% 60% 18% 12% 4% >1% Rev. RxPATROL® 02-09-09

  20. Weapon vs. No Weapon • Armed Weapon Displayed • Armed Weapon Not Displayed • Not Armed/Unknown 55% 22% 23% Rev. RxPATROL® 02-09-09

  21. Weapon Type - Robbery • Handgun • Knife • Rifle • Shotgun • Other 52% 10% >1% 2% 26% Rev. RxPATROL® 02-09-09

  22. Alarm & Video - Robbery • Alarm • No Alarm • Video • No Video 15% 85% 14% 86% Rev. RxPATROL® 02-09-09

  23. Safe/No Safe - Robbery • Had Safe • No Safe 5% 95% Rev. RxPATROL® 02-09-09

  24. Characteristics – Robbery - Summary • A white (88%), male (93%), in their 20-30’s (78%) acting alone (84%), armed (77%) will enter the front door (90%) and leave through the front door (80%). Rev. RxPATROL® 02-09-09

  25. Pharmacy Safety and Security Tips

  26. Pharmacy Safety & Security Goals • Protect Employees and Customers • Reduce Drug Diversion • Ensure Medication Availability to Legitimate Patients

  27. Objectives • Prevent or deter crimes • Respond appropriately should an incident occur • Perform actions that assist with identification and apprehension of the criminal

  28. Pharmacy Safety & Security Robbery vs. Burglary • Robbery involves the use of force, fear or intimidation (involves a person) to commit a theft • Burglary usually involves an unlawful entry to commit a crime (usually does not involve any person being present on premises at time of crime)

  29. Pharmacy Safety & Security Animation of Front Of Pharmacy Minimal Clutter that would obstruct Law Enforcement view when responding to an emergency (Robbery or Burglary) Shrubs and Bushes kept low to prevent a natural hiding place for a Burglar, purse snatcher and other robbers that could take an employee or customer hostage

  30. Community Pharmacy Security Pharmacy Department 3D Animation of Outer Part of pharmacy with Concentric zones safe Safe orVault Common Wall Slab-Slab? Steel Mesh? Interior Motion Sensors? Perimeter Doors, Walls and Windows Interior Height Reference By Entry Door (Robbery) Outer Environment

  31. Plan Development • Seek out security recommendations from law enforcement, private firms, insurance carriers, etc. • Consult with law enforcement when you are developing a plan • Determine current trends/crimes in your area from law enforcement – RxPATROL

  32. Plan Development - Burglary • Establish closing procedure • Lock all doors at closing • Secure pharmacy area • Consider acquiring safe/vault • Search interior for persons in restrooms, storage/receiving areas, or any un-staffed areas • Clean/wipe down counters and doors • Provides clean surface for fingerprinting

  33. Plan Development - Burglary • Video camera check • Turn on alarm • Perimeter and motion detector • Battery/cell phone back-up • Employees exit as a group

  34. Incident Response - Burglary • Upon discovering a burglary has occurred: • Touch as little as possible • Exit the building immediately and muster in a safe location; a suspect could be hiding inside • Call police immediately • Assist police with investigation

  35. Plan Development - Robbery • What person or position will be responsible for direction in the event of an incident? • This person should have the authority to direct the actions of others in the pharmacy and will assign each employee a task • Is a plan part of the SOP? Has it been communicated to employees? Is it rehearsed?

  36. Plan Development – Height Reference Animation of Rx Counter With height standards Known Height

  37. Plan Development – Preparations • Video cameras (placement & audit) • Height references – standards • Duress (panic) alarm button • Clean counters and doors • Mark bottles with store identifier • Aides police to identify origin of a bottle if it is recovered later

  38. Rehearse • Ask co-worker what would you do if… • Robbery • Forged-Altered-Stolen Prescription • Fire • Other emergency…patient faints, etc. • Describe the last customer and compare this description with that of another employee

  39. Rehearse-Description • Responding law enforcement officers are guided by the 911 operator, who will be asking you questions. They will want a description, minimally….. Sex Age Race Clothing Height/Weight Weapon • Practice observing the description of customers as they come and go

  40. Incident Response - Robbery • Comply with the suspect, do not offer resistance; end the encounter as soon as possible • The main goal is the protection of life and reducing the chance of injury • Stay calm, maintain your composure and control

  41. Incident Response - Robbery • Immediate actions: • Lock the doors • Call 911 • Provide brief synopsis and description • Care for any injured • Protect the crime scene • Gather the customers • Get paper and pen for each witness • Ask them not to collaborate on observations

  42. Incident Response - Robbery • Remain calm • Take charge • Implement your plan of action People look to leadership during a crisis

  43. Incident Response - Robbery • Be safe • Survive • Be a good witness

  44. Captain Richard Conklin Tel 1-800-663-4159 Fax 1-203-588-6236 RxPATROL@pharma.com

  45. RxPatrol/Crime Stoppers • RxPatrol partners with local Crime Stoppers chapters to offer rewards for information leading to an arrest. • Coordinated with law enforcement and pharmacy

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