Key Digital Transformation Trends to Watch Out for in 2020

1. Key Digital Transformation Trends to Watch Out for in 2020 Here are a few digital trends for the year 2020. A reliable document scanning service can help with a business’ digital transformation efforts. Managed Outsource Solutions 8596 E. 101st Street, Suite H Tulsa, OK 74133

2. Our society is digital technology-driven and it has changed the way how we communicate and work with each other. As a document scanning company providing BPO solutions to diverse businesses, we know that today almost all industries are in the process of digital transformation to improve profitability, boost speed to market for products, and leverage customer satisfaction into loyalty. Every year, the society gets reinvented with advanced technology and businesses should keep up with the latest digital trends to remain competitive, gain new opportunities and grow. Let’s look at some of the digital transformation trends for 2020. •5G: In 2020, we will have 5G and telecommunication companies like Qualcomm, AT&T, Verizon, Nokia, Ericsson and Huawei making arrangements to deploy 5G at a steady pace. Most popular Android phone companies are ready to release 5G photo which will unveil in 2020. For better connectivity and more reliable networks, 5G will accelerate advancements in smart city, smart vehicle, smart manufacturing and IoT- intensive technologies eager for 5G. This means that 5G will not be limited to phones. •Use of analytics: Companies that are not investing in analytics in 2020 are likely to go out of business by 2021. To remain competitive, businesses have to collect data, process it and turn it into valuable insights using modern analytics. Therefore businesses should leverage sophisticated analytics tools to identify problems, opportunities, and solutions. •Blockchain will outgrow crypto: Blockchain was overhyped this year but in 2020 the use of blockchain is expected to outgrow crypto currencies. Amazon web service along with Samsung, Microsoft, IBM and China’s Alibaba are democratizing blockchain technology with their subscription-based blockchain as a service platform. In 2020, blockchain will be used in food safety, intellectual property and royalities and so on. •Conversational AI: Conversational AI will become useful in 2020. Microsoft Conversational AI is working hard to build platforms that cannot just hear correctly, but also follow complex conversations and understand the subtleties of emotion with time. On the silicon side, chipsets and SOCs designed specifically for smart devices are becoming good at separating human voices from noisy backgrounds, processing in natural language in real time. •RPA: Robotic Process Automation is a popular technology which is a very hot topic in all tech and manufacturing conferences. RPA has been one of the easiest processes in AI www.managedoutsource.com (800) 670 2809

3. and in 2020 there will be more investments for RPA. Companies like Cisco are using RPS to enhance the value of their current workforce. This model is most probably going to be a very popular one. •AI and Machine learning (ML): If you are investing in analytics, then you should invest in AI and machine learning too. This will help you put the vast information and data into good use. The value of AI and machine learning to data analytics can be divided into three separate value propositions: speed, scale, and convenience. Speed and scale help in automating the analysis of massive data. With AI and ML, complex data sets can be analyzed quickly. This is because AI and ML have good data analysis that can be easily scaled into the cloud. With AI and ML analytical tools data becomes easy to use, reliable and intuitive. By 2020, analytics speed and accuracy is expected to increase. •Faster Wi-Fi: Along with 5G we will have Wi-Fi 6 that ensures faster connectivity and wireless communication speeds in2020. A combination of 5G and Wi-Fi 6 will create the perfect end to end match with ultra fast connectivity. The real value of Wi-Fi 6 is its ability to extend faster data speeds when compared to WI-FI 5. The number of connected devices on the average Wi-Fi network is expected to grow from roughly 10 to 50 over the next few years, and that increase will require a faster, more efficient, and smarter Wi-Fi capabilities. Similarly the quality and volume of data consumed through Wi-Fi networks are both increasing as well, and Wi-Fi 5 can’t handle the load all that well. With Wi-Fi 6 and 5G all these needs can be satisfied. •ACPC will transform the laptop market forever: In 2020, there will be an expansion of ACPCs embedded with 5G and LTE connectivity and there will be smart business partnership. ACPCs enjoy near-full-day battery life, and may even bring multi-day battery life to laptops next year and portable computers too. •Connected vehicles, smart cities, autonomous: A combination of 5G and edge compute leads to autonomous cars, drones, smart cities. Tesla is one such company that brought this to the market. Companies like Intel/Nvidia/Qualcomm and BMW/Volvo/Ford are partnering up to bring out these long promised technologies. •Xaas, user experience and digital privacy: ✓Xaas: Everything as a service will become more significant in 2020. Hewlett Packard Enterprise announced they would offer everything in their portfolio as a www.managedoutsource.com (800) 670 2809

4. service by 2022. With evolution of onsite and offsite cloud etc, big IT will move on premises as a Service right alongside big data, analytics, blockchain and more. ✓User and customer experience: It is a known fact that digital transformation is closely related to user and customer experience and this will continue to drive business investments. Organizations are transitioning from building internal competencies and improving efficiency to executing on their vision. Advancements in connectivity with 5g and Wi-Fi 6, computing capabilities like cloud, edge, machine learning, smart automation with RPA, AI, and intuitive user interfaces using conversational AI, gesture analysis, and AR can improve UX and CX in 2020. ✓Digital privacy: With EU’s General Data Protection Regulation, and growing pressure in the U.S. to impose controls on technology companies, there will be more companies who will take privacy and data security issues seriously in 2020. All companies are expected to ensure privacy and transparency. But the real question will be whether companies like Amazon (via Alexa) and Facebook will join in or continue to quietly gather all the data they can from users. Companies like Dell, Cisco, IBM etc are expected to create some real and meaningful structure around data security and privacy. The above-mentioned digital transformation trends are expected to dominate in 2020. So, companies should be prepared to follow these trends to stay competitive. Importance of keeping up with the changing technology trends •Better customer service: Following the latest trends lets you run your company and its system efficiently. Customers always look for a seamless experience and by keeping an eye on the latest trends you can ensure better customer service. •Streamline operations: When a new technology is developed, systems become more efficient and help to operate faster than previous technologies. Tasks that were earlier considered laborious can now be streamlined with the new automated technology. •Have a good IT strategy in place: When a new technology is about to be introduced, there will often be a buzz around it. Have your IT team analyze these upcoming technologies and assess whether they fit within your IT strategy moving forward. www.managedoutsource.com (800) 670 2809

5. To remain competitive and productive it is important for businesses to adopt new digital technologies. With the right investment and a reliable document scanning service, your organization can effortlessly undergo digital transformation and move forward. www.managedoutsource.com (800) 670 2809