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Key Trends that will Shape the BPO Industry

Today outsourcing is not just limited to customer service but businesses also outsource their payroll, administrative tasks, legal services, IT, marketing and more. With technological developments, the business process outsourcing trends are also changing and would get bigger and efficient in the coming years. By 2020, an increasing number of organizations are expected to outsource primarily for service improvements and other value-added benefits.<br><br><br>

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Key Trends that will Shape the BPO Industry

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  1. Key Trends that will Shape the BPO Industry

  2. Business process outsourcing services trends are constantly changing and expected to continue so in the coming years as well. By 2020, an increasing number of organizations are expected to outsource primarily for service improvements and other value-added benefits.

  3. Three key trends that are set to shape and change the BPO industry are Artificial intelligence (AI) and robotic process automation (RPA) • Both can change the conventional data entry methods and reduce risk of errors • Invest in cloud computing Cloud computing options has increased business process speed and efficiency • Focus on social media tools and automation • Most consumers will expect every company to invest in social media just as they do

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