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“Delivering an Effective Work Experience Program”

“Delivering an Effective Work Experience Program”. Jody A. Toner WORKFORCE CENTRAL FLORIDA, Special Projects Director December 16, 2010. What is Work Experience?. The WIA Regulations say…

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“Delivering an Effective Work Experience Program”

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  1. “Delivering an Effective Work Experience Program” Jody A. Toner WORKFORCE CENTRAL FLORIDA, Special Projects Director December 16, 2010

  2. What is Work Experience? • The WIA Regulations say… • Work experiences are planned, structured learning experiences that take place in a workplace for a limited period of time. • Designed to enable job seekers to gain exposure to the working world and its requirements. • Provide career exploration and skill development • Not designed to benefit employer directly however, based on work performed employer benefits

  3. Key Ingredients • Solid project design • Effective outreach campaign • Extensive staff training • Dedicated project team • Employer Relationships

  4. Key Ingredients • Board involvement • Accountability and accessibility • Pre-Inspection worksite visits • Comprehensive monitoring structure

  5. Key Ingredients • Low staff : participant ratios • Strict worksite supervisor : intern ratios • Formal intern performance evaluation process

  6. Keys Ingredients • Timing of the economy • Success stories • Customer satisfaction survey process for employers and job seekers • ROI – win win for employers and job seekers

  7. Program Facts • Funded through WIA • Paid internships • Employers write the job descriptions and make candidate selections

  8. Program Facts • Payroll methods: Direct deposit or Pay Partners • WCF is the employer of record • Variety of models based on programmatic design

  9. WCF’s Work Experience Initiatives

  10. Work Experience Initiatives • Three WIA funded initiatives: • Re-Employment Connection • CAREER TRACK Connection • Summer Job Connection

  11. Re-Employment Connection • WIA Adults & Dislocated Workers ages 22 and up • Rate: 10.00/hour • Hours: 40 hrs/week • Duration: 12 weeks • Total earnings: $4,800

  12. Re-Employment Connection • New extended model: Private sector only • Combination of WIA Adult & DW funds • Goal: 118 enrollments • Rate: 12.00/hour • Hours: 40 hrs/week • Duration: 20-26 weeks • Earnings Range: $9,600-$12,480

  13. CAREER TRACK Connection • WIA Youth: Out-of-school, ages 18-21 • Rate: 8.50/hour • Hours: 30 hrs/week • Duration: 12 weeks • Total earnings: $3,060 • Goal: 125 enrollments

  14. Summer Job Connection • WIA Youth ages 16-21 • Rate: 8.25/hour • Hours: 35 hrs/week • Two tracks: • Track 1: ISY – 6 weeks • Track 2: OSY- 11 weeks • Incentives tied to performance evaluations • Earnings Range: $1,732.50- $3,176.25

  15. Worksites

  16. Worksites • Worksites are comprised of: non-profit, government agencies and private-for-profit* • Private sector positions must be in STEM (Science, Technology, Engineering and Math) • Top 20 demand occupations in Central Florida as defined by our Board

  17. Massage Therapists Medical & Health Services Manager Medical Assistant Medical & Clinical Laboratory Technology Medical Records & Health Information Technicians Medical Secretary Network and Computer Systems Administrators Physical Therapist Assistant Registered Nurse Truck Drivers Top 20 Occupations • Administrative Services Managers • Booking, Accounting and Auditing Clerks • Cardiovascular Technologists & Technicians • Chefs & Head Cooks • Computer Programmers • Computer Support Specialists • Dental Assistants • Executive Secretaries and Administrative Assistants • Heating, A.C., and Refrigeration Mechanics & Installers • Licensed Practical Nurses

  18. Application Process • Online application process • SNAP web-based application • Dedicated email address and hotline # for inquiries/questions • Accepted on a first-come, first-serve basis • Employers write the job descriptions and make candidate selections

  19. Quality Worksites • Upfront communication of WCF’s “high expectations and support” • Casting the vision of WCF’s project • Upfront commitment and understanding from employers • Eliminate the stereotype – this is not a free labor program

  20. Quality Worksites • Worksites are required to complete a detailed training plan for each requested position • Effective worksite supervisory manual, training and online manual • Thorough onsite weekly/biweekly worksite monitoring with new instruments each week

  21. Pre-Inspection Monitoring • Thorough review of the online applications is completed • Initial pre-inspection worksite monitoring is conducted within two weeks from completed application • Monitoring ensures that the worksite is a safe environment and program requirements/standards are explained and understood

  22. Pre-Inspection Monitoring • Monitoring tool is reviewed, maintenance of efforts discussed • Training plan reviewed/finalized • Brief overview of the work experience program occurs with worksite staff (CEO, Executive Director and/or Supervisor) • Required REC paperwork is provided • WCF Media Release form • REC Worksite Supervisor Manual • WCF Worksite Agreement

  23. Recruitment Events • REC & CTC programs: • Monthly Recruitment events • Worksite supervisory training occurs • Job matching through a speed dating approach • SJC • 1 day process/8 hour event per county • CES training for youth • Ends with Job Fair event

  24. Recruitment Events • Employers make candidate selections • Employer feedback phenomenal • Job seekers exposed to real world experiences • Worksite referral form- carbon copy

  25. Worksite Role • Joint partnership with RWB • Provide mentoring to program participants • Treat employees as regular employees • Open lines of communication with RWB assigned Career Specialist /Worksite Monitors • Timesheet completion and tracking • Involvement in ongoing worksite monitoring • Consider interns for any vacant positions

  26. Job Seekers

  27. Job Seekers • Must meet WIA eligibility requirements and suitability • Webinar & Online application process • Initial Appointment: Registration & On-boarding paperwork • Level 1 background check conducted • Due to employer/employee relationship WCF cannot provide the results to the employers

  28. Employability Skills • Employability skills training is a mandatory requirement • Customized training based on target population • Soft skills include: interviewing techniques, 30-second commercial, resume writing etc. • Youth: Work Readiness skills attainment

  29. WCF’s Stats

  30. WCF’s Stats

  31. Measure Success • Utilize a variety of media: video, newsletters, letters, etc. • Share with key stakeholders • SJC Video documentary 2009 & 2010

  32. Measure Success • Capturing success stories and posting on our website • Annual “Awards of Excellence” for worksites and interns • Performance goals

  33. Best Practices • Online Application process • Customer Service Representative triage team • WE Summits/Recruitment Events • Video Documentary • Designed and implemented an effective journaling approach the “Portfolio”

  34. Resource Links

  35. Questions

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