Business Performance Solutions

1. Business Performance Solutions

2. About Monsanto Monsanto is 100% focused on agriculture Monsanto Company is a leading global provider of technology-based tools and agricultural products that improve farm productivity and food quality. Our Mission We work to deliver agricultural products and solutions to: • Meet the world’s growing food needs • Conserve natural resources • Protect the environment • “We succeed when farmers succeed.” • Hugh Grant, Monsanto CEO

3. Who We Are Today A leader in the field of plant breeding, agricultural biotechnology and genomics. We are committed to providing producers with agronomic tools that make them more efficient and maintain their profitability in their farming operation. By helping producers be more productive, with fewer resources and with less overall effect on the environment, we believe we are making the world a better place. • Headquartered in St. Louis, Missouri • CEO Hugh Grant • Approximately 19,000 employees • More than 500 locations worldwide in five primary regions – Europe/Africa, Asia Pacific, India, Latin America and North America • $8.6 billion in annual sales • NYSE Symbol: MON • www.monsanto.com

4. Mission Statement • Ensure the capacity of the IT Services match the evolving demands of the business by providing event monitoring, performance management , capacity forecasting and availability management for critical business processes.

5. Business Performance Solutions Support Model

6. Business Performance Solutions Process Flow Sub Processes Inputs Outputs Benefits • Key performance health and load indicators • Exception alert thresholds and process • Recurring capacity planning reports • Recurring performance reports • Reduced mean time to repair • Incident and availability based reports • Business Requirements • Business Solutions • Service Levels • Infrastructure Requirements • Incidents & Problems • Exception alerts • Technology • Business Services • Utilize business solutions • Performance reporting • Facilitate resource tuning • Forecast capacity and make recommendations • Global consulting services • Production readiness services • Engineering Solutions • Design strategic business • solutions • Help see solutions through to • the implementation phase • Monitoring Implementation & • Support • Implement business solutions • Tool operational support • Implement thresholds for business critical processes for alert and event notification • Tactical Response • To resolve business criticalcapacity and performance issues • Service Level • Agreement • Successful business objectives • Highly available IT environment • Proactive monitoring of business processes • Reduced performance related issues • Sufficient IT infrastructure capacity

7. Business Performance Solutions Work Flow

8. Business Performance Solutions

9. Business Performance Solutions Responsibilities • Divided into 4 responsibilities • Business Services • Engineering Solutions • Monitoring Implementation • Monitoring Support • Segregation of responsibilities allows for a more focused approach to supporting our business partners

10. Business Services

11. Business Services • Objectives • Forecast capacity based on business and infrastructure requirements • Use Production Readiness Services process during peak periods or major releases • Report on the key health and load indicators • Proactively tune top resource consumers • Document future business and infrastructure requirements • Metrics • Capacity planning calendar • Forecast report • Performance reports • Health and Load • Tuning • Top SQL • Top table access

12. Production Readiness Services • Improves efficiencies in the development life cycle process • Ensures performance and scalability of an application meets business SLAs • Engages technical resources early in the development lifecycle • Determines resource footprint • Reduces mean time between performance related issues • Reduces mean time to repair • Tests application scalability through unit and load testing

13. Production Readiness Services Model

14. Application Landscape Diagrams • Benefits • Maps out the applications and devices that need to be monitored • Gives an general overview of the business critical processes • Provides information on how applications and devices are connected

15. Production Readiness Services Timeline Go-Live Release • ADS/VAX utilized for Fulfillment DEV UT T RT LT Grower Orders Adv • Non Linear characteristics visible in Test DEV = Development Phase T = Test Phase UT = Unit Testing LT = Load Testing RT= Response Team

16. Capacity and LRP Forecast Reports • Benefits • Helps to ensure adequate capacity of our IT landscape 1 to 3 years in advance • Provides metrics and data to help in the IT budgeting process

17. Monsanto Monitoring Tool Device Matrix • This is the current tool/monitoring software matrix

18. Computefarm Reporting • Compares number of jobs running vs. % of jobs meeting SLA • Provides data on which queues are the largest consumers of the computefarm

19. i3 Database Performance Monitoring • Gives the ability to monitor performance on all of our databases • Helps determine database health and load • Database performance trend reporting • Examine and tune problematic queries

20. HTTPWatch Tactical Response Time Monitoring • Provides end to end breakdown tactical response time analysis down to the method level • Analyzes any web application with a URL • Used in the development lifecycle to validate expected response times

21. Ehealth Network Monitoring Tool • Trending analysis • Health and load analysis • Geographically organizes network devices

22. Zabbix Server Monitoring Tool • Proactive analysis and performance reporting • Monitors health, load, and trending of server operating systems • Gives a dashboard view at a glance, allowing for easy application impact analysis

23. Engineering Solutions

24. Engineering Solutions • Objectives • Utilize or design new business solutions • HA Solution • E2E Monitoring Solution • Load Testing Strategy Solution • Metrics • Strategic Solutions • High availability monitoring for critical business processes • Methodology and process definitions

25. Monitoring Implementation

26. Monitoring Implementation • Objectives • Implement business solutions • Application upgrades & maintenance • Application release strategy & change management • Tool integration • Metrics • Highly available monitoring solutions

27. Monitoring Support

28. Monitoring Support • Objectives • Manage business solutions • Identify and configure thresholds for critical business processes for alert and event notification • Support monitoring tools • Maintain a high level of availability for tools and agents • Event Monitoring • Agent Distribution • Metrics • Single pane of glass event notification • Exception based monitoring and alerts

29. Global Monitoring Process Flow • Decision process for determining tactical response or business improvement

30. Tactical Response • Objective • Resolve business critical capacity and performance issues • Utilize exception based monitoring to identify business critical processes • Facilitate Unix, DBA, Web, Windows and Network teams to help resolve performance issues • Root Cause Analysis Document

31. Business Performance Solutions Roadmap E2E Monitoring Solution Finalize evaluation process, provide E2E tool recommendation, staffing, implement E2E solution for key business processes E2E Operational Support Phase HA Solution Finalize evaluation process, provide HA tool recommendation, staffing, implement HA solution for key business processes and infrastructure landscapes HA Operational Support Phase Business Relationship Management Define and implement communications strategy process and consulting services Load Testing Strategy Define business requirements, Conduct evaluation process, provide tool recommendation, implement load testing strategy for key business processes Production Readiness Services Provide unit testing, load testing and Go-Live response teams for key business critical applications Capacity & Performance Reporting Provide capacity planning forecast reports for SAP, Database, Network, Web, O/S and SAN landscapes with infrastructure teams and business owners Business Improvement Continue to identify, analyze and tune top resource consumers for SAP, Database, Network, Web, O/S and SAN with infrastructure teams and business owners New Initiatives Continuous Improvement

32. Key Learnings To Be Shared • Segregation of responsibilities allows for a stronger focus on our business partners • Strategic direction should be driven by business requirements • Proactive capacity planning, the business & IT need to look out longer than 6-12 months (NOT just an annual event) • Performance benchmarking prior to production • Go-Live Global Response Team for business critical dates • Collaboration with all business and IT stakeholders to ensure success

33. Key Contacts • Jeetu Singh • Business Performance Solutions Team • Capacity Performance & Monitoring • jeetu.singh@monsanto.com • 314-694-4331 • Jesse Sanders • Business Performance Solutions Team • Capacity Performance & Monitoring Team Lead • jesse.d.sanders@monsanto.com • 314-694-4478

34. Questions?