Increased advertising via the Internet

1. 1. Which among the following strategies is used by fast food restaurants to reduce costs? • Increased advertising via the Internet • Allowing customers to play a more active part in the service process • Increase prices • D) Increasing menu items to cater to varying tastes

2. 1. Which among the following strategies is used by fast food restaurants to reduce costs? • Increased advertising via the Internet • Allowing customers to play a more active part in the service process • Increase prices • D) Increasing menu items to cater to varying tastes

3. 2. There are five basic operations performance objectives, which apply to all types of operation. They are: A) Quality, speed, dependability, flexibility, cost B) Quality, speed, error-free, flexibility, price C) Quality, speed, adaptability, flexibility, cost D) Quality, speed, dependability, flexibility, price

4. 2. There are five basic operations performance objectives, which apply to all types of operation. They are: A) Quality, speed, dependability, flexibility, cost B) Quality, speed, error-free, flexibility, price C) Quality, speed, adaptability, flexibility, cost D) Quality, speed, dependability, flexibility, price

5. 3. A company which specialises in high variety and the frequent introduction of new products/services would seek to primarily focus on which of the performance objectives? A) Cost B) Quality C) Flexibility D) Speed

6. 3. A company which specialises in high variety and the frequent introduction of new products/services would seek to primarily focus on which of the performance objectives? A) Cost B) Quality C) Flexibility D) Speed

7. 4. ( ) is NOT one of the four dimensions used to categorise operations A) degree of customer contact B) degree of customer satisfaction C) volume of output D) variety of output

8. 4. ( ) is NOT one of the four dimensions used to categorise operations A) degree of customer contact B) degree of customer satisfaction C) volume of output D) variety of output

9. 5. A trade-off occurs A) At a performance frontier B) When you have to reduce costs C) When a performance objective is sacrificed for excellence in another D) When performance is not at a frontier

10. 5. A trade-off occurs A) At a performance frontier B) When you have to reduce costs C) When a performance objective is sacrificed for excellence in another D) When performance is not at a frontier

11. 6. An operations view of quality is ‘quality is consistent conformance to customers’ expectations’. By this it is meant that : A) The product will be seen as synonymous with innate excellence B) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive C) The product must be right every time, irrespective of cost to the operation D) Anything the customer wants and desires should be provided by the organisation

12. 6. An operations view of quality is ‘quality is consistent conformance to customers’ expectations’. By this it is meant that : A) The product will be seen as synonymous with innate excellence B) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive C) The product must be right every time, irrespective of cost to the operation D) Anything the customer wants and desires should be provided by the organisation

13. 7. A new product development team that works together to make sure a new product can actually be produced is engaging in; A) Concurrent Design B) Joint application development C) Quality function deployment D) Core process design

14. 7. A new product development team that works together to make sure a new product can actually be produced is engaging in; A) Concurrent Design B) Joint application development C) Quality function deployment D) Core process design

15. 8. When activities are arranged in a line according to sequence of operations for assembling a particular product the layout is said to be a; A) Cellular layout B) Process layout C) Product Layout D) Fixed-position layout

16. 8. When activities are arranged in a line according to sequence of operations for assembling a particular product the layout is said to be a; A) Cellular layout B) Process layout C) Product Layout D) Fixed-position layout

17. Identify a product/service that would typically be produced or delivered within a ‘process layout’ and describe the product/service characteristics together with two of the process design features • (Max word count 150 words) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -