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Taking care of your customer relationships

Taking care of your customer relationships. Partner for your growth. A specialized firm in multichannel customer service & bundle offer Operating from Cairo Contact Center Park with European knowledge, know-how & management

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Taking care of your customer relationships

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  1. Taking care of yourcustomerrelationships

  2. Partner for your growth • A specialized firm in multichannel customer service & bundle offer • Operating from Cairo Contact Center Park with European knowledge, know-how & management • Agile company with qualified personnel & continuous capacity building • Secured fittings & state-of-the-art equipment • More then one thousand collaborators at your service. GO global Cherish individually your customer

  3. QualityFirst! • Our Vision • To be the reference in Egypt and MENA region for Quality in solutions provided to customers • Our Mission • Contact center: Quality solutions for multichannelCustomer Relationship Management, multilingual 24 x 7 x 365 services • Business development:Assistance in developing new markets and in sales increasing • Capacity building: Talent management recruitment, continuous training and employees empowerment.

  4. Why NAOS Marketing • A reliable partner who strives for excellence • Solution oriented & problem solvers • Flexibility in services • Excellence in the management of your customer relationships in various languages : • Arabic • English • French • German • Spanish • and many other languages….

  5. 6 years serving your customers Activity on the Egyptian market Trainings in France, Egypt, Lebanon Diversification of services: Multichannel Customer 1 200 agents (prev.) Growth with Mobinil (Orange) and OSN 200 agents Creation of NAOS 2009 2011 2007 2013 2008 2012 2010 Diversification of services: Inbound calls, Training of insourced agents. 700 agents Growth with different Mobinil projects 60 agents Co-marketing for French IT companies and a Canadian company 15 agents

  6. NAOS Marketing CoreValue • Quality, Quality and Quality • Customer centered • Innovation • Agility • Honesty • Talent incubator Quality

  7. An agile platform for Customer Relationship Management NAOS Marketingoffers integrated solutions through the 3 main activities of its Center for Multichannel Customer Relationship.

  8. Multichannel Customer Service (1/3) Management of inbound contacts Management of your24/7/365inbound contacts, may they be through phone (with or without toll-free number), SMS, e-mail, or livechat: • Before, during or after a purchase order • Answering the customerservice • Answering technical topics via a hotline.

  9. Multichannel Customer Service (2/3) Management of outbound contacts • welcome calls orcomfort callsturn your customer into brand ambassador recommending your company around • visibility development increase of subscribed members to your mailing lists and newsletters.

  10. Multichannel Customer Service (3/3) Moderation of your websites and social media pages • Humanize your customer relationship : click-to-call/click-to-chat technology providing clear and instantaneous answers through your website. • Dynamize your clients’ networks, give a voice to your 2.0 community, through your forums, blogs and social media pages with total respect to your values, editorial lines and constraints.

  11. Business development (1/2) International expertise & multichannel marketing services: • Optimize your sales force prospection, leads generation: mails, SMS, phoneand appointments scheduling • Generate traffic to your shops, websites, events, etc. • Enrich your databases, marketing surveys orenhance the customers satisfaction and increase the impact of your marketing and/or sales campaigns.

  12. Business development (2/2) Increasing your sales makes your turnover or profit margin growing with actions: • Acquire new clients by phone order, by mail or electronic order selling, by push actions, or extra sales… • Win the loyalty of your customers complementing your clients’ portfolio presenting them products they have not tested yet, or developing extra sales… • Hold on to your clients detaining clients that have entered a departure phase, reducing the churn or attrition rate.

  13. Capacity building Talent management • Attract, retain and engage qualified employees • Continuous training and HR development Consulting • Marketing strategies & campaigns • Setting-up of a contact center Market survey • Boost your national & international growth.

  14. Jerusalem Pharmaceutical Co Long-termpartnerships

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