Presentation Transcript

1. Case Study: How sharepoint & yammer shine together at Trek Bikes
2. Session evaluations Schedule and evaluate each session you attend via our mobile app that can be used across devices at http://spsaturday. azurewebsites.net You will be able to evaluate sessions added to your “My Sessions” 25 minutes before the scheduled end time Evaluations are stored anonymously and your feedback is appreciated The app will be the only method available to submit session evaluations for the event and we hope you find it intuitive and convenient
3. Agenda Who am I? What is Trek? State of Affairs Case Studies Lessons Learned Next Steps Questions
4. Who am i? Trained as a Technical Writer SharePoint Admin by Trade Knowledge Mgmt fanatic Wannabe bike rider Married to Dawn with 2 kids (Jack & Cole)
5. Trek Bicycle Corporation Founded in 1976 Waterloo, WI Dick Burke & Bevil Hogg 5 Employees Goal: Build the best bikes in the world
6. Sell in over 90 countries Bikes warrantied for life (including the very first Trek bike ever built) First to build & patent all-Carbon Fiber frame for bicycles (OCLV)
7. What I found Arrived in August 2011 SharePoint 2007 AND 2010 Tools, Tools, Tools! …more tools! Silos galore! The Trek Culture: Double-edged sword
8. State of affairs SharePoint already on its way – to a point Yammer not so much Need to integrate the 2 Yammer integration Enterprise Search via Intranet Grow usage across the board!!!
9. Drivers for sharepoint & yammer Break down silos Create more cross-departmental collaboration Create more transparency Reduce Email Get the right information, to the right people, at the right time Get the right people involved, at the right time, to find the right solution
10. INTEGRATIONS INFORMATION Conversations Business Decisions PEOPLE Content MOBILE
11. Challenges to overcome Lack of training and understanding of these tools Lack of strategy Lack of champion outside IT Org freedom – double-edge sword Infrastructure outdated Tools and org silos
12. Case study 1: Finance
13. Finance Team Oversee or manage every single financial transaction at Trek Manage many financial processes Spread throughout the world
14. Infopath
15. Data View Web parts
16. Yammer Build team atmosphere Reduce distances Create more transparency Generate more awareness around standards and best practices
17. Yammer
18. results Greater understanding of finance processes and “how it all fits together” within team and throughout Trek No more rogue processes Easier to find content Closer/Tighter Global team
19. Case study 2: Retail
20. retail Work with independent bike dealers Spread throughout the world Describe themselves as “Non-Techies” Use iPhones and Facebook prolifically Have no trouble trying new tools . . . to a point
21. Tools
22. Example 1 https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=249453491
23. Example 2 https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=239540884
24. results Executive buy-in/sponsorship achieved Yammer is now pivotal to Retail’s success SharePoint: point of interest for 2013 Team has become closer and sharing has flourished
25. Case study 3: Ascend
26. ascend In-house written, .NET Point of Sale software Sold exclusively to Trek dealers in US, Canada, UK, and Germany All-in with SharePoint and Yammer Public facing site on SharePoint First users of Yammer internally First to roll out Yammer external network
27. http://www.ascendrms.com
28. Yammer Creates total Transparency for Ascend Applies structure and taxonomy to conversations via hashtags Provides a vehicle to have processes that are consistent yet social
29. External network
30. “Recently signed with ascend” https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=196744321
31. #support-developer
32. results More organized Better prepared Agile beyond belief Able to provide an outstanding product that makes bike dealers wildly successful
33. Case study 4: BI
34. Business intelligence My team Made up of almost entirely remote workers Provide reporting capabilities and data analysis to the Enterprise Drive use and adoption of many tools: SSAS, SSRS, SharePoint, Yammer, Dynamics CRM, etc.
35. powerpivot
36. SSRS
37. search
38. Solving problems Over 180 replies Imagine this over e-mail or conf call Solved issue in 1 hour once troubleshooting began
39. Ssrs migration project #SSRS migration
40. Spreading yammer to the masses https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=246686696
41. results Eat our own dog food – and we eat it well Create cohesion amongst a team distributed over several states and continents Keep several roles (dev, analyst, support) working together and aware of what each other is doing
42. Integrations
43. Yammer for sharepoint
44. Yammer for SharePoint
45. Yammer for sharepoint
46. post2yammer
47. post2yammer
48. ifttt
49. ifttt
50. yammerfall
51. unfuddle
52. unfuddle
53. Overall wins IT Outages nets user Buy-in Executive Buy-in/Sponsorship SharePoint > Yammer auto post Mobile SharePlus Yammer Mobile
54. Continuing challenges Tools, tools, tools Tool owners Personnel shortage – one and a half man band right now! Pushback
55. Next steps Search Mobile Yammer Integrations (Directory Sync, Single Sign-on, .NET customizations) SharePoint 2013 – coming in June
56. Key takeaways Calculating ROI can be difficult Focus on People and minute Processes – “Eat the elephant one bite at a time” Keep it natural – allow as much “water cooler” as your culture will allow Need full-time community manager/champion/advocate NOT in IT
57. Questions?
58. housekeeping Follow SharePoint Saturday St. Louis on Twitter @spsstlouis and hashtag #spsstl Play “Sponsor Bingo” to register for your chance to win one of the many great giveaways at the end of the day Schedule and evaluate each session you attend via our mobile app that can be used across devices at http://spsaturday. azurewebsites.net
59. Thank to our sponsors
60. Contact info david_peterson@trekbikes.com @spwookiee http://sharepointwookiee.com LinkedIn