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Utilization rate on Automobile One Stop Service

RI YO RITSU. Utilization rate on Automobile One Stop Service. 　利用率？. Apr. 2010 SAI-Japan Tomohiro Shinozaki. Automobile One Stop System. The system allows Vehicle inspection Vehicle registration Storage location certificate Tax payments Objectives of AOSS

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Utilization rate on Automobile One Stop Service

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  1. RI YO RITSU Utilization rate on Automobile One Stop Service 　利用率？ Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

  2. Automobile One Stop System • The system allows • Vehicle inspection • Vehicle registration • Storage location certificate • Tax payments • Objectives of AOSS • To lighten the burden imposed on car owners • Efficient administrative works • Cost reduction SAI - Japan (Board of Audit of Japan)

  3. city office Personal seal certification vehicle inspection & registration transport bureau branch storage location certificate etc. police prefecture office tax payment Insurance company (compulsory) insurance SAI - Japan (Board of Audit of Japan)

  4. procedure for owning vehicles SAI - Japan (Board of Audit of Japan)

  5. amendment Tax payments SAI - Japan (Board of Audit of Japan)

  6. checklist（application by owner) What kind of vehicles?（motorcycle/ light vehicle/car) used/new? SAI - Japan (Board of Audit of Japan)

  7. Cost • For development • 29 million dollars (2.6 billion yen) • For administration • 42 million dollars (3.8 billion yen) in 3 years SAI - Japan (Board of Audit of Japan)

  8. Actually… city office vehicle inspection & registration transport bureau branch storage location certificate etc. police prefecture office tax payment Car dealers/ agents do everything insurance company (compulsory) insurance SAI - Japan (Board of Audit of Japan)

  9. In addition… install Java Runtime Environment vehicle inspection & registration Install s/w for AOSS storage location certificate etc. certificate through GPKI and a basic resident registration card (ID card with IC chip) tax payment (compulsory) insurance in advance “To lighten the burden”? SAI - Japan (Board of Audit of Japan)

  10. New IT Reform Strategy (Jan. 2006) • The world’s most convenient and efficient e-Government • ‘raising the percentage of national and local government paperwork such as applications and form submissions performed online to at least 50 percent by FY 2010’ SAI - Japan (Board of Audit of Japan)

  11. Action plan for on-line usage expansion (Sep. 2008) • Vehicle registration as a high priority • Utilization rate goal 60% in FY 2023 • The goal was set based on results in FY 2007 SAI - Japan (Board of Audit of Japan)

  12. Audit Findings (1) • On-line utilization rate that the Ministry calculated was more than 54% (FY2007) • SAI-Japan found that the utilization rate was less than 1% SAI - Japan (Board of Audit of Japan)

  13. The key of this difference is … SAI - Japan (Board of Audit of Japan)

  14. Facts • Action plan for on-line usage expansion (Sep. 2008) (conditionally) allows to count paper applications with data file as on-line applications On-line? on-line application “on-line application” SAI - Japan (Board of Audit of Japan)

  15. Audit Findings (2) • 122 client PCs and laser printers for checking AOSS application were not used • 122 printers for printing vehicle inspection sticker were not used • … because of low utilization sticker SAI - Japan (Board of Audit of Japan)

  16. Audit Findings (3) • fee discount is not well informed • necessity of 24 houroperation is not clear • only a few applications at midnight • not car dealers’ opening hours • inconvenience of AOSS • cannot tell expectingdate of registration SAI - Japan (Board of Audit of Japan)

  17. Presented opinions • To let more people know about AOSS • To improve AOSS so as to meet user’s needs • To reduce running cost by optimizing hardware set and operating time set • To consider cost/benefit in planning AOSS extension or reconsidering its services SAI - Japan (Board of Audit of Japan)

  18. (Questions for further discussion) • What kind of measurement is appropriate for KPI or KGI? Are measurements such as ‘satisfaction rate’ or ‘happiness index’ possible? • Should the government try to prepare other performance measurements to tell achievement of administrative improvement? • for example, ‘average time for an application was XX hour shorten’ SAI - Japan (Board of Audit of Japan)

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