1 / 10

Trust

James B. Avey PhD Central Washington University. Trust. Dirks, K., & Ferrin , D. (2001). The role of trust in organizational settings. Organization Science, 12, 450–467 .

march
Download Presentation

Trust

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. James B. Avey PhD Central Washington University Trust

  2. Dirks, K., & Ferrin, D. (2001). The role of trust in organizational settings. Organization Science, 12, 450–467. • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709–734. • The Speed of Trust by Stephen M.R. Covey Sources

  3. Everywhere • Driving on the roads • Serving at restaurants • At the hospital • How a society functions • The Gallup Path • Legislating “trust” in business and social transactions • Where do terrorists attack? Why? Trust is…

  4. SPEED and COST • The meeting after the meeting • Airports Post 9-11 Most of all, Trust is….

  5. Academic Research • Integrity • Benevolence • Competence • Practitioners • Integrity- words and actions • Intent- your perceived agenda • Capabilities- are you a performer • Results- your track record How you are trusted

  6. Academic Research • Integrity • Benevolence • Competence • Practitioners • Integrity- words and actions • Intent- your perceived agenda • Capabilities- are you a performer • Results- your track record How you are trusted

  7. Integrity • Talk Straight • Clarify Expectations • Create Transparency* • Confront Reality* • Demonstrate Respect • Practice Accountability * note on psychological safety 13 Categorized Behaviors

  8. Benevolence • Right Wrongs- beyond apologies and thank yous • Show Loyalty • Listen First • Extend Trust 13 Categorized Behaviors

  9. Competence • Deliver Results • Get Better • Keep Commitments 13 Categorized Behaviors

  10. Trust…. • Is the foundation of leadership and influence • Is the social foundation of organizations and societies • Is fragile and difficult to be repaired • Is developable • Generates speed • Reduced costs • Enhances performance Conclusion

More Related