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ISO 9001: 2008

Managers’ Monthly Meeting F-711 Phoenix, AZ February 2013 **Truncated**. ISO 9001: 2008. Monthly Meeting. Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators

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ISO 9001: 2008

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  1. Managers’ Monthly Meeting F-711 Phoenix, AZ February 2013 **Truncated** ISO 9001: 2008

  2. Monthly Meeting Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports Preventive & Corrective Actions Training / Resource Requirements Changes to Quality Management System Recommendations for Improvements Next Meeting

  3. Review Previous Meeting Minutes / Actions

  4. Review Previous Meeting Minutes / Actions(OPEN) Corrective Action Reports

  5. Housekeeping Items • Restrooms (especially customers’ restroom) still needs more attention… • Fabrication area safety requirements needs better supervision – specifically wearing of eye protection.

  6. No Internal or External Audits conducted in February 2013 Internal and External Audits

  7. Customer Feedback • Zoomerang • HQ national survey through ferguson.com • Distributed locally by Outside Sales (Mark S.) & Driver (R. Silva)

  8. Customer FeedbackFebruary 2013 • We have received customer feedback in the form of 0 surveys for the month of February 2013.

  9. SUPPLIER PERFORMANCEFebruary 2013 • Receiving Errors • Late Deliveries • Wrong Material • Damaged Material It Is All About Monitoring Our Suppliers Performance…

  10. Our current measurable Objectives includes the following… BPR(Branch Process Review) 6-Pak Fabrication Efficiency(Thread & Weld) Credit Memos Incident Reporting Measurable Objectives

  11. The goal of the Branch Process Review (BPR) is to identify areas of strength and areas in need of improvement at the branch. This helps ensure we provide the BEST CUSTOMER SERVICE! The BPR indicators and scoring support FEI’s corporate initiatives and goals, such as improved customer loyalty and satisfaction. The BPR compares actual main branch and branch performance against goals set for 53 indicators. These goals and measurements are reviewed and adjusted each year. Each indicator lists the basic facts: why and how it is measured, whether it is scored locally or nationally, goals, and how many points are earned depending on the achieved threshold. Included are recommendations on problem solving and improving performance. Measurable ObjectivesBPR (BRANCH PROCESS REVIEW)

  12. BPR Status as of February 2013 97.5% (136.5 out of 140.0) Measurable Objectives BPR (BRANCH PROCESS REVIEW) Target Goal = 97.0% National

  13. Measurable Objectives BPR (BRANCH PROCESS REVIEW)

  14. The 6 PAK report represents the ‘extreme of the extreme’ from an excess inventory point of view...   This report focuses on the following materials:   Specials (SP) – SP/SP- products (less committed quantity)  uncommitted inventory Temps (T) – (on hand minus any committed quantity)uncommitted inventory D Ranked – (on hand minus any committed quantity) uncommitted inventory Surplus (S) – the excess quantity is determined by quantity above 8 months demand. No Value ( NQ) – the excess quantity is determined by quantity above 12 months demand Measurable Objectives 6-Pak

  15. Measurable ObjectivesFabrication Efficiency (Thread, Weld & Hanger) Equates to 19 Days of Non-Production for 1 associate. Welding Efficiency Target Goal is 80.0% Thread Efficiency Target Goal is 105.0%

  16. Measurable ObjectivesCredit Memos  30 Credit Memos Issued during Feb-13

  17. Measurable ObjectivesCredit Memos

  18. Measurable ObjectivesCredit Memos (YTD “Our Fault”) 34 “Our Fault” Credit Memos FYTD

  19. A word about “KPI’s” Data we look at daily/monthly that help us run the business… Financial Statements… BPR… Daily Sales Report… Etc…

  20. KEY PERFORMANCE INDICATORSSafety • No Accident or Injuries to report for Feb-13 • No Vehicular Accidents or Injuries to report in Feb-13

  21. KEY PERFORMANCE INDICATORSOvertime Statistics – January 2013

  22. KEY PERFORMANCE INDICATORSInventory Control – February 2013 • Of the 10 products counted 1 products indicated an OHB variance from Trilogie. • Variance resulted in a inventory loss of -$2.35

  23. Incident Reporting Issue There appears to be issues with using the correct error codes… Please use the correct incident code corresponding to the type of incident you are reporting…

  24. Incident ReportingPlease Remember… • Incident reporting (customer, Internal & Supplier) need to be submitted shortly after discovery of occurrence. • Delays in reporting incident only facilitate to obscure the details of the incident and clearly leads to a breakdown in the QMS. • Reporting with within 24 hrs of incident is acceptable.

  25. Incident Reports 2 customer incident reports filed for the month of February 2013 The C-16 Pricing error should have been an INTERNAL incident since M. Solomon provided the customer (Foothills F/P) with special pricing for project but did not communicate this information with the branch team.

  26. Incident Reports 0 INTERNAL incident reports filed for the month of February 2013

  27. Incident Reports 0 supplier incident reports filed for the month of February 2013

  28. Preventative Actions (PARs) • Any Suggestions? • Remember that this is about documenting and maintaining a procedure to address potential non-conformities and preventing their occurrence.

  29. Corrective Actions (CARs)

  30. Training & Resource Requirements • Descartes – Fleetwise Program(Fleet Shipping & Delivery) • Go-Live date March 4th 2013 • Training to commence in February; please enroll all applicable Phoenix associates in ELM training provided including Live-Meetings (instructor-led). • Please provide progress status update.

  31. Opportunities for Improvement • None Pending consideration or implementation.

  32. Discussion Topics • Resource Needs? • Other Assistance?

  33. Minutes from this meeting will be sent in the next few days; please post on ISO board. OTHER ISO TOPICS??? Wrap Up Items

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