Wyoming Medical Center, Los Angeles County, and Raymond James: Endpoint Security Gets Complicated

1. Wyoming Medical Center, Los Angeles County, and Raymond James: Endpoint Security Gets Complicated Group 2: Marco Hidalgo Wesley Lao Michelle Marquez-Lim Nicole Marquez-Lim Liza Guades Rachelle Roque Golda Go

2. Overview • Protecting end points is becoming more difficult as the type of endpoint devices (laptops, desktops, smartphones) grows, making security a complex moving target. • Depending on the device and the user’s role, endpoints need to be locked down. • An appropriate software must be used by organizations to protect sensitive information.

3. They admit, they need more help desk to monitor network activities in the hospital, although they use (Citrix) to monitor and protect their data. • Open PCs for staff use on hallways, nursing stations, offices, and PCs on wheels that move in between patient rooms. • They have 850 out of the 900 PCs with the appropriate software use. With 110 applications and 40 major medical software systems. • Physicians can access patient information via (Security sockets layer virtual private network)SSL VPN. Wyoming Medical Center

4. The information security officer supports 18,000 computers and operates under the restriction of Health Insurance Portability and Accountability Act (HIPAA) regulations. They use disk encryption to protect patient information and confidentiality. One concern of Endpoint Security Data Privacy Los Angeles County Dept. of Health Services

5. Survey • Information Week Analytics/ Darkreading.com endpoint security survey of 384 business technology pros, 43% classify their organizations as “Trusting”.

6. The chief security officer opted for Sopho’s Endpoint Protection and Data Security Suite, which offers firewall, antivirus, data loss prevention (DLP), antispyware, encryption, and network access control (NAC). Mobile devices that could get sensitive information are disk encrypted. Guest users are allowed to use PCs with dedicated wireless network that leads to limited set of servers in a network. The company wants tight control over web content available to users, to minimize malware coming in via web browsing. Raymond James

7. Smartphones • Presents ongoing challenge as companies figure out how to deal with it. (In terms of security) • 73% of businesses surveyed are at least somewhat concerned about smartphones being authorized for business use.

8. Case Questions • What is the underlying issue behind endpoint security and why is it becoming more difficult for companies to address it?

9. At Raymond James: -Used DLP solutions, Sophos Endpoint Protection and Data Security Suite, which offers firewall, antivirus, antispyware, encryption, and NAC. For LA County Dept. of Health Services: -Data encryption and password protected -Removable Storage (USB drives, are not allowed) Case Questions • What are the different approaches taken by the organizations in the case to address this issue? What are the advantages and disadvantages?

10. Downside? Too much power and information in the hands of all employees. It may compromise the company. What they meant by “trusting” was, everyone in the company have access to data, allowing them to be copied and stored in USB drives or other related devices without any limitations or preventive measures. Some organizations have full confidence in their employees that they will safe-keep all information shared in the organization. Upside? Trust is great and everyone can know corporate intel inside out. Case Questions • A majority of respondents to a survey discussed in the case described their company as “trusting.” What does this mean? What is the upside of a company being “trusting”? What is the downside?