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WELCOME TO SAN MATEO MEDICAL CENTER

Welcome to San Mateo Medical Center, where we aim to help every patient live their healthiest life possible. Our compassionate team provides comprehensive medical services at various locations, ensuring quality care for our 73,000 patients. Led by our dedicated leadership team, we focus on patient-centered care, staff engagement, and financial stewardship. Join us in our mission of delivering excellent care and continuous improvement through LEAP methodology.

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WELCOME TO SAN MATEO MEDICAL CENTER

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  1. WELCOME TO SAN MATEO MEDICAL CENTER

  2. Our Vision Every patient will live the healthiest life possible

  3. Our Mission We partner with patients to provide excellent care with compassion and respect.

  4. Our Values • Service • Empathy • Integrity • Excellence • Innovation • Collaboration

  5. OUR 73,000 PATIENTS

  6. OUR SERVICES

  7. OUR LOCATIONS • Daly City Health Center • Daly City Youth Health Center • South San Francisco Clinic • 801 Gateway • San Mateo Hospital and Clinics • Coastside Clinic • Sequoia Teen Wellness Center • Fair Oaks Health Center • Mental Health Primary Care Clinics • Burlingame Long-Term Care

  8. OUR STRUCTURE • Governed by a Board of Supervisors • County Manager is Mike Callagy • 6,300 staff • Health Chief is Louise Rogers • 13 Divisions and units providing integrated health services • 2,600 staff • Governed by a hospital board • Executive and medical leadership teams • 1,600 staff and providers COUNTY OF SAN MATEO

  9. OUR LEADERSHIP TEAM Dr. Alpa Sanghavi Chief Quality and Experience Officer Joan Spicer Chief Nursing Officer Dr. Susan Fernyak Chief Medical Officer Dr. CJ Kunnappilly Chief Executive Officer David McGrew Chief Financial Officer

  10. OUR LEADERSHIP TEAM Angela Gonzales Human Resources Manager Julie Griffiths Deputy Director, Acute Care Services Brighton Ncube Deputy Director, Ambulatory Services John Jurow Deputy Director,Ancillary Services

  11. PATIENT CENTERED CARE We focus on what matters most to our patients and their families, and partner with them to provide compassionate care in a culturally competent way.

  12. EXCELLENT CARE We partner with our patients to achieve their health goals by providing a safe environment and integrated, evidenced-based care.

  13. RIGHT CARE, TIME, PLACE We ensure our patients get the right care, at the right time, in the right place.

  14. STAFF ENGAGEMENT We are a great place to work and we are passionate about serving our community.

  15. FINANCIAL STEWARDSHIP We partner with our patients to deliver high value care in a financially responsible manner.

  16. LEARN ENGAGE ASPIRE PERFECT • LEAPis the method we use to continuously improve how we lead and the care we provide • Rooted in deep respect for patients and staff • Helps us identify strategic focus areas

  17. OBSERVE COMPLEX PROCESSES…

  18. PLAN OUR EXPERIMENTS

  19. BUDGET AND STAFFING 476MEDICALSTAFF $335MANNUALBUDGET 1381STAFF

  20. VOLUME OF SERVICES (ANNUALLY) 38,000MEDICALEMERGENCYVISITS 236,000CLINICVISITS 3,000PSYCHEMERGENCYVISITS

  21. DAYS OF CARE (ANNUALLY) 14,000MEDICALSURGICALICU 11,000SKILLEDNURSING 10,000INPATIENTPSYCHIATRIC

  22. Revenue Cycle operations impacts $126m of FFS revenue and $82 million of supplemental revenue. Revenue Mix 25

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