Higher Education Solutions

1. Higher Education Solutions Obtain Insight to Better Manage the Institution Darryn Hinett Business Solutions Director

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3. Agenda • Leadership in Higher Education • Obtaining Insight to Better Manage the Institution • Results Achieved by Oracle Customers

4. Oracle in Higher EducationDid You Know? 20 of the top 20academic universities worldwide get better results with Oracle 10 of the top 10research institutions in the U.S. get better results with Oracle Many of the top academic institutions in Europe get better results with Oracle 23 of the top 40Australian universities get better results with Oracle’s student system solution

5. The Challenges We’re Hearing ! Limited Resources and Budget Constraints:How can I consolidate and streamline my institution’s administrative and academic operations and systems to drive down costs and improve productivity? “Like everyone in the current financial climate, institutions have to do their fair share of belt tightening. We now call on all institutions to focus on delivering excellent services to students and our research base, and to manage their costs efficiently.” – David Lammy, Higher Education Minister, United Kingdom, March 18, 2010 interview in the Telegraph, “Warning Over University Budget Cuts” “As revenues are pressured and balance sheets weakened, we expect boards and management of universities to increasingly focus on operational management and improving their ability to respond to a rapidly changing environment.” – Moody’s U.S. Public Finance, U.S. Higher Education Outlook, 2009 ! Constant Concern & Issues Regarding Security & Privacy Risks:How can I ensure the information scattered throughout my institution is secure from unauthorized access and that privacy policies are protected while allowing my constituents to have appropriate access? “Lawmakers, regulators, and advocates are increasingly focused on data security and breaches of it. Data security is becoming a risk-management priority at universities.” – General Counsel, American Council on Education, March 2010

6. The Challenges We’re Hearing ! Fragmented, Unreliable or Inaccessible Information:How can I gather the complete and accurate information I need to improve my ability to forecast and evaluate alternatives, measure performance, and make informed decisions? “An increasingly complex and high-stakes environment for institutional information, including the need to aggregate a larger number of data sources, to provide more security without compromising authorized access and to adhere to regulatory and compliance demands, is prompting many institutions to consider more sophisticated and robust business intelligence(BI) solutions as a powerful tool to improve performance and demonstrate effectiveness.” – Ovum, Nicole Engelbert, Practice Leader Technologies Industries, April 2010 ! Inflexible Systems and Learning Environments:How can I support increasingly diverse and agile teaching and learning environments, provide tools to enhance student success, and improve the learner’s experience with the institution? “Ovum strongly encourages institutions to share data across their LMS, SIS, and CRM solutions; it is the ‘holy grail’ of relationship management as it creates a truly 360-degree view of the student’s institutional experience and includes a more complete and ultimately powerful set of factors influencing their success.” – Ovum, Nicole Engelbert, Practice Leader Technologies Industries, April 2010

7. A Closer Look… ! Fragmented, Unreliable or Inaccessible Information “Most colleges and universities are awash in data. Unfortunately, they lack the capacity to seamlessly turn their data into meaningful information. Nor can they easily access, combine, & repurpose that information to support analysis, drive decision making, and improve student success.” – Donald M. Norris & Joan Leonard, Strategic Initiatives, Inc., 2008 “Unfortunately, unlike the corporate sector, higher ed does not have clear and concise definitions for productivity, nor does it have consensual agreements about the kinds of data that are needed to measure “academic” productivity — for instruction, for learning, or for institutional operations.” – K.C. Green, The Campus Computing Project

8. A Closer Look… ! Data Silos Inhibit Effective Collaboration & Sharing of Information Institutional Leadership Analyses, Reports Development Recruiting Admissions Finance Recruiting Data Applicant Data Grants Data 1 Foundation Data N Finance Data 1 HR Data N IT DataWarehouse

9. Agenda • Leadership in Higher Education • Obtaining Insight to Better Manage the Institution • Results Achieved by Oracle Customers

10. Obtain Insight to Better Manage the Institution Requirement Oracle Capability The Oracle Difference Enterprise Performance Management, Enterprise Manager, Analytics, Dashboards World’s most complete, institution-wide performance management solutions in the market today Effectively measure and manage institutional performance è è Higher Education Constituent Hub, Master Data Management, Data Service Integrator Best-in-class integration and interoperable data management tools for highest-quality data Ensure information is accurate and complete è è Enable strategic decision-making by moving from reactive mgmt to informed, predictive modeling across the institution Only vendor with complete solution for forecasting, modeling, and planning specific to the needs ofhigher education institutions Business Intelligence, CRM Analytics, ERP Analytics, Modeling, Operational Analytics è è

11. Obtain Insight to Better Manage the Institution Requirement Oracle Capability The Oracle Difference Enterprise Performance Management, Enterprise Manager, Analytics, Dashboards World’s most complete, institution-wide performance management solutions in the market today Effectively measure and manage institutional performance è è Higher Education Constituent Hub, Master Data Management, Data Service Integrator Best-in-class integration and interoperable data management tools for highest-quality data Ensure information is accurate and complete è è Enable strategic decision-making by moving from reactive mgmt to informed, predictive modeling across the institution Only vendor with complete solution for forecasting, modeling, and planning specific to the needs ofhigher education institutions Business Intelligence, CRM Analytics, ERP Analytics, Modeling, Operational Analytics è è

12. Effectively Measure & Manage Institutional Performance TransformationalEnabling New Things EffectivenessDoing the Right Things EfficiencyDoing Current Things Right • The objective of each layer is to support the layer above • All the layers need to be aligned. You can’t expect an efficiency-based infrastructure to support a transformational business strategy • Transformation can only occur within an efficient, effective environment

13. Single solution – storage to scorecard Preconfigured BI apps Powerful self-service High scalability Consistent definitions BI Standardization Requires a Foundation to Minimize Cost and Maximize Benefit One Version of the Truth High Scalability Impact Cost Savings Development Efficiency Low IT Business

14. Oracle’s Integrated Analytic Solution • Sales • Marketing • Service • Contact Center • Price • Loyalty • Financials • HR • Procure & Spend • Projects • Supply Chain • Order Mgmt ERP ANALYTICS CRM ANALYTICS CRM ANALYTICS ANALYTIC FOUNDATION REPORT PRE-BUILT  CUSTOM  EMBEDDED EPM APPS INDUSTRY ANALYTICS INDUSTRY ANALYTICS SINGLEENTERPRISE INFORMATIONMODEL ANALYZE FORECAST MODEL • Higher Education • Healthcare • Transportation • Retail • Financial Close • Strategic Planning • Planning & Forecasting • Profitability Management

15. Florida State University Improves Decision-Making with Business Intelligence Tools • OVERVIEW • A leading research university serving more than 40,000 students, offering undergraduate, graduate, doctoral & specialist degrees • Employees: 13,000, Revenue: US$ 446M CUSTOMERPERSPECTIVE “We are not just delivering reports, but driving a shift toward improved decision-making and increased transparency university wide.” Michael Barrett, Chief Information Officer • CHALLENGES / OPPORTUNITIES • Extract timely data from FSU’s human resources (HR) and financials systems in a user friendly and cost-effective manner to improve decision making and efficiency university-wide • Meet the needs of various FSU departments, which include analyzing university-wide spending trends, confirming accurate payrolls & tracking grants / expenses for research projects • Provide data required to comply with regulations, including payroll and demographic reporting and statutory reports for Federal and state-funded research projects • RESULTS • Reduced IT resources by 50% by modifying pre-built reports • Estimated saving US$ 360,000 in three years after retiring legacy SAP BusinessObjects system and standardizing on Oracle Business Intelligence Enterprise Edition • Simplified mgmt of more than US$ 200M grants using alerts to avoid budget overages & decreased statutory reporting time from one month to one week • SOLUTIONS • Oracle Business Intelligence Enterprise Edition Plus • Oracle Business Intelligence Publisher • PeopleSoft Enterprise – Financial Mgmt Suite, Human Capital Mgmt Suite, Performance Mgmt Warehouse, Financial Warehouse, Human Capital Mgmt Warehouse

16. Obtain Insight to Better Manage the Institution Requirement Oracle Capability The Oracle Difference Enterprise Performance Management, Enterprise Manager, Analytics, Dashboards World’s most complete, institution-wide performance management solutions in the market today Effectively measure and manage institutional performance è è Higher Education Constituent Hub, Master Data Management, Data Service Integrator Best-in-class integration and interoperable data management tools for highest-quality data Ensure information is accurate and complete è è Enable strategic decision-making by moving from reactive mgmt to informed, predictive modeling across the institution Only vendor with complete solution for forecasting, modeling, and planning specific to the needs ofhigher education institutions Business Intelligence, CRM Analytics, ERP Analytics, Modeling, Operational Analytics è è

17. Ensure Information is Accurate and Complete Where is Your Student Information? Housing Human Resource System Dining Services Continuing Education Counseling Services Judiciary Safety eMailContractsGmailhotmail CRM Career Services OracleData Hub Conference / Event Systems Student Activities / Student Life Security Directory Helpdesk Learning Management System Library External Vendor SystemsBenefits Athletics Hospital Student Information System Parking Alumni Health Center OneCard Faculty Information Systems Advancement Extension Services Vendor Grad School Admission IdM

18. Higher Education Master Data Mgmt SolutionUnify Data from Multiple System of Records Unify Single authoritative source of all types of constituent data HR • Unify Person Data continuously from across the enterprise SIS 3rd CR FIN Custom Hosted IdM Legacy

19. Higher Education Master Data Mgmt SolutionRationalize HR SIS 3rd CR FIN Unify Custom Hosted Rationalize IdM Legacy Single authoritative source of all types of constituent data • Unify Person Data continuously from across the enterprise • Rationalize Person Data to achieve unique, complete and correct Person profile

20. Higher Education Master Data Mgmt SolutionDistribute HR SIS 3rd Distribute CR FIN Unify Custom Hosted Rationalize IdM Legacy Single authoritative source of all types of constituent data • Unify Person Data continuously from across the enterprise • Rationalize Person Data to achieve unique, complete and correct Person profile • Distribute Person Datasuch as previous student id, new address, phone number, email, etc to all subscribing university systems

21. University of Colorado Consolidates Student Information Institution-Wide • OVERVIEW • Founded in 1876 • Three Campuses: Boulder, Colorado Springs & Denver • Approx. 56,000 Students, 32,000 Employees • Ranked seventh among US public universities in federal research expenditures in science and engineering CUSTOMERPERSPECTIVE “The Campus Solutions Warehouse needed to co-exist with a +10 year-old CU customer warehouse for HR, FIN and SIS data. The central warehouse provides a “common-core” warehouse structure across the higher education industry worldwide among EPM - CSW customers, allowing sharing of problem solving, reporting strategies, regulatory adaptations, and more.” Kari Branjord, Executive Director, MetamorphoSIS Project • CHALLENGES / OPPORTUNITIES • As the various PeopleSoft modules go live, the relevant EPM-CSW data marts are also brought into production in ‘lock step” • Relevant reports are needed soon after each go-live. The goal is to provide Business Intelligence reports for that functional area from the warehouse as soon as possible after a particular module is live • RESULTS • Allowed the Institution to focus on addressing gaps that were relevant to University of Colorado • The institution continues bringing up additional subject areas following the go-live of the transactional PeopleSoft modules • SOLUTIONS • PeopleSoft Campus Solutions • PeopleSoft Customer Relationship Management • PeopleSoft EPM, Campus Solutions Warehouse • PeopleSoft Enterprise Portal • Oracle Fusion Middleware • Siebel UCM for Master Data Management • User Productivity Kit

22. Obtain Insight to Better Manage the Institution Requirement Oracle Capability The Oracle Difference Enterprise Performance Management, Enterprise Manager, Analytics, Dashboards World’s most complete, institution-wide performance management solutions in the market today Effectively measure and manage institutional performance è è Higher Education Constituent Hub, Master Data Management, Data Service Integrator Best-in-class integration and interoperable data management tools for highest-quality data Ensure information is accurate and complete è è Enable strategic decision-making by moving from reactive mgmt to informed, predictive modeling across the institution Only vendor with complete solution for forecasting, modeling, and planning specific to the needs ofhigher education institutions Business Intelligence, CRM Analytics, ERP Analytics, Modeling, Operational Analytics è è

23. Enable Strategic Decision-Making • DASHBOARDS • Visible • BENEATH THE SURFACE • Mapping to multiple applications and data transformation all take expertise and time Deliver Better Insight to Customers in Multi-Application Environments

24. Dynamic Forecasting Future Oriented Past Oriented Modeling Ad-Hoc Analysis Reporting Static Continuum of Analytic Needs

25. PeopleSoft Customer PSQuery nVision Crystal PS SQR XML Publisher Warehouse with an OLAP tool EBS Customer Oracle Reports Oracle Discoverer Daily Business Intelligence XML Publisher Warehouse with OLAP tool Continuum of Analytic Needs • OBIEE Plus • BI Publisher • Answers • Dashboards • Microsoft Office (SmartViews) • Proactive detection & alerts • Essbase Integration • BI Applications

26. PeopleSoft Customer ACE Excels Custom developments EBS Customer Excels Custom developments Continuum of Analytic Needs • Essbase • Integration with OBIEE • Forecasting / Predictive Modeling • Crystal Ball • Data Mining

27. Oracle’s Enterprise Performance Management SystemComplete, Open, Integrated Information Delivery EPM and BI Applications Business Intelligence Foundation Fusion Middleware Data Marts Data Warehouse Database Machine Oracle, PeopleSoft, JDE Siebel, SAP, Fusion OLTP & ODS Systems Excel XML Business Process OLAP Cubes

28. Common Information DeliverySecure, Role-Based, Information Access & Delivery Interactive Dashboards Office Integration Reporting &Publishing Ad-hoc Analysis Mobile &Disconnected Detect & Alert Search Embedded EPM and BI Applications Business Intelligence Foundation Fusion Middleware Data Marts Data Warehouse Database Machine Oracle, PeopleSoft, JDE Siebel, SAP, Fusion OLTP & ODS Systems Excel XML Business Process OLAP Cubes

29. Performance Management and BI ApplicationsMarket-Leading, Comprehensive, Integrated Interactive Dashboards Office Integration Reporting &Publishing Ad-hoc Analysis Mobile &Disconnected Detect & Alert Search Embedded Strategy Management Planning & Forecasting CRM Analytics Industry Analytics ERP Analytics Financial Close and Reporting Profitability Management Business Intelligence Foundation Fusion Middleware Data Marts Data Warehouse Database Machine Oracle, PeopleSoft, JDE Siebel, SAP, Fusion OLTP & ODS Systems Excel XML Business Process OLAP Cubes

30. Highly Scalable BI FoundationProviding Insights Across the Enterprise Interactive Dashboards Office Integration Reporting &Publishing Ad-hoc Analysis Mobile &Disconnected Detect & Alert Search Embedded Strategy Management Planning & Forecasting CRM Analytics Industry Analytics ERP Analytics Financial Close and Reporting Profitability Management BI Server Essbase Dimension Management Predictive Analytics Fusion Middleware Common Enterprise Information Model Data Marts Data Warehouse Database Machine Oracle, PeopleSoft, JDE Siebel, SAP, Fusion OLTP & ODS Systems Excel XML Business Process OLAP Cubes

31. Oracle’s Enterprise Performance Mgmt SystemComplete, Open, Integrated InformationDelivery Interactive Dashboards Office Integration Reporting &Publishing Ad-hoc Analysis Mobile &Disconnected Detect & Alert Search Embedded Strategy Management Planning & Forecasting CRM Analytics Industry Analytics ERP Analytics EPM and BI Applications Financial Close and Reporting Profitability Management Business Intelligence Foundation BI Server Essbase Dimension Management Predictive Analytics Fusion Middleware Common Enterprise Information Model Data Marts Data Warehouse Database Machine Oracle, PeopleSoft, JDE Siebel, SAP, Fusion OLTP & ODS Systems Excel XML Business Process OLAP Cubes

32. INHolland University of Applied Sciences Speeds Planning, Cuts Error Rates by 95% • OVERVIEW • A higher education institution in the Netherlands that provides education for appx. 33,000 students at 11 sites • Employees: 2,800 • Revenue: US$ 200M CUSTOMERPERSPECTIVE “Oracle’s Hyperion Planning is a central environment for our planning and control processes.” Arie Staat, Head of Information Management • CHALLENGES / OPPORTUNITIES • Provide a central budgeting solution for INHolland University of Applied Sciences’ 15 sites • Replace the legacy Excel-based solution, which is used for budgeting & forecasting to ensure accurate activities • Achieve tactical and strategic forecasting capabilities across financial operations • Connect with existing systems and applications, allowing central retrieval of process and student information • Implement the solution in four months and within budget, with minimal disruption to operations to close a fiscal year • RESULTS • Enabled the university to make its multi-year budgeting process consistent with the yearly planning and control cycle • Achieved greater control of financial budgets with scenario-creation capabilities • Enabled faster budget consolidation and more rapid identification of potential errors • Decreased planning and control cycles to two months and reduced error rates by 95% • SOLUTIONS • Hyperion Planning

33. Summary: Obtain Insight to Better Manage the Institution • Align institutional objectives and strategies • Access is real-time, available through easy to personalized dashboards, improving the decision-making of constituents • Provide an infrastructure that builds a culture of business intelligence across your institution Measure and Manage Institutional Performance • Consolidate operational and constituent information across all the systems in your institution • Enhance the quality of data and constituent information • Govern and manage the capture and sharing of information about each constituent, supplier or entity Ensure Information is Accurate and Complete • Support modeling capabilities and create accurate forecasts more frequently, easily, with more variables and in less time • Integrate financial and operational planning and budgeting • Reduce budget cycles by weeks or months Enable Strategic Decision-Making

34. Oracle ISV Partners Campus Solutions and Constituent Management Analytics Constituent Mgmt Student Administration Auxiliary Applications Accountability and Performance Measurement Advancement Alumni Dev. Learning Management Records & Registration Marketing Admissions Online Marketing Personal Portfolio Course Management Financial Aid / Student Accounts Campus Warehouse Tele-Marketing Scheduling Support Academic Advising Reporting Degree Audit Food Service Housing Helpdesk Data Mining Grade Book Self-Service Multi-Channel Communications Parking Bookstore Oracle’s Higher Education Footprint Relationships Applicants / Students Parents Faculty Staff Alumni Vendors Business Partners Economic Partners Customer Interaction Channels Lifelong Involvement Recruiting Student Services Retention Course Catalog Library Institutional Administration Governance& Compliance Treasury / Cash Mgmt Maintenance Mgmt HR Financials Budget Grants Project Mgmt Real Estate Mgmt Source to Settle Catalog Content Payroll Training Helpdesk Clinicals IT Asset Mgmt Infrastructure Mobility Hubs / Master Data Mgmt Integration Framework / SOA Development Tools Identity & Security Services Networking Database Operating System Virtual Machine Server Storage Systems & Data Center Mgmt

35. Agenda • Leadership in Higher Education • Obtaining Insight to Better Manage the Institution • Results Achieved by Oracle Customers

36. Higher Education Customer Results significantly increased enrollments between 20-30% semester over semester with improved operational efficiencies reduced in-person transactions for students by 80% and enabled 98% of students to access and secure receipts online reduced account provisioning time from 24 to 26 hours to just 30 to 45 minutes and Eliminated the need for users to log-in multiple times, delivering easy-to-access, customized interfaces for diverse users reduced time to generate HR and financial reports by 90% and collects tuition and fees through online student credit card processing tool implemented a cost-effective and reliable procurement application for 270 authorized users who purchased more than 95% of scientific items from the university’s online procurement data warehouse can now complete a deployment and patch software in just an hour that would have previously taken 7-9 hours

37. The Oracle Difference Only Oracle… • Offers a complete, integrated set of solutions for higher education • Provides institution-wide, scalable solutions to secure and govern the many sources of information in an institution • Enables an educational landscape to dynamically connect teaching, learning and administrative environments • Delivers an agile, flexible framework and solutions that propel innovation and enables actionable insight