Weekly Tweak 31October 2001 CiTR Mobile Jobs

1. Weekly Tweak 31October 2001CiTR Mobile Jobs

2. What is CiTR Mobile Jobs • Automated job dispatch • using mobile phone • personalised • location-based • supports group operations • Communicate within the group and between worker/office using wireless data services • Web-based call centre interface • Provides SMEs with a low cost alternative to radio services

3. Under The ASP Model Repair services Plumbing services (Fixzit, Queensland plumbing) Electrician services (Fixzit, Energex) Couriers/deliveries Mobile workers related to large sites Resorts (Hyatt Coolum) Theme parks (Dreamworld) Airports General out-and-about groups Enterprise Model Any enterprise with large mobile workforce Combine with other SMS services: Email SMS broadcasting Access to schedules, task lists Who May Use the Services?

4. ASP Model Call Centre Operators Plumbing services Delivery services Emergence repairs CiTR

5. CiTR & QBuild Field Trial • In trail now • Time: Now for 4-6 weeks • Size: 3 Groups of 5-6 workers • 5 Operators • 3 Foreman (1 per group) • Hope to establish usefulness, useability etc

6. SMS Demonstration • SMS Interface • Show me all delivery jobs at Milton. • Take the plumbing job at Paddington. • Alert me for new painting jobs in West End. • My location has moved to Darra. • I am not available anymore. • Where is everyone (in my group)? • Who are at Milton? • Alert me if anyone has moved to City (or become available)

7. Look for a Job • You can look for a job in your default queue: • You send a command “FJ” to the system • You can also look for a job in other queues you are a member of: • You send a command “FJ CBD” to the system if you are also a member of CBD queue • The system returns a list of available jobs to you and each one will have a job ID, a brief description of the job and the priority.

8. Take a Job • After looking at a list of jobs, you can take a job by sending a “TJ” command with the job number. • For instance, “TJ 23” to take job with the number 23. • The system sends two SMS messages to you, one contains all details for you to perform the work and the other contains other information important for the worksheet.

9. Report Job Status • You can at any time report the status of a job you are performing by sending a status report to the system using “JS” command with a message. • For instance, “JS 23 waiting for parts”

10. Report the Completion of a Job • When you completed a job, you can report the completion by sending a “JC” command. • For instance, “JC 23” • You can also combine this command with an “FJ” command by add a letter “Y” at the end of the command. • For instance, “JC 23 Y”, system will send you more jobs as if you have issued a “FJ” command.

11. Return a Job Already Taken • If you want to return a job you already took (say job 23), you can return it to the system by sending a “RJ” command. • For instance, “RJ 23” • You can also add a brief message to describe the reason for returning the job. • For instance, “RJ 23 No right tools”.

12. Sign Out • You may want to sign out one or all queues if you don’t want to system to send you any jobs and messages. • You send a command “SO” to the system to sign you out all queues you are a member of. • If you only want to sign out a specific queue (for instance, CBD queue), you send a command “SO CBD”. • You need sign in if you want to come back again.

13. Operator Assigned Jobs • In addition to the jobs you take, operators (foreman) can also send you jobs by sending you SMS messages as if you had issued a “TJ” command.

14. WAP • WAP Interface • Offers all SMS functionality on a phone with web browser style of capabilities • Better interactions, point and click and less typing