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Primo Usability Evaluation

Cody Hanson, Technology Librarian University of Minnesota Libraries codyhanson@umn.edu. Primo Usability Evaluation. Primo Usability testing Scenarios Issues Outcomes. Primo Usability Evaluation. Primo. Primo Usability testing Scenarios Issues Outcomes. Primo. Primo

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Primo Usability Evaluation

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  1. Cody Hanson, Technology LibrarianUniversity of Minnesota Libraries codyhanson@umn.edu Primo Usability Evaluation

  2. Primo • Usability testing • Scenarios • Issues • Outcomes Primo Usability Evaluation

  3. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  4. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  5. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  6. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  7. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  8. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  9. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  10. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  11. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  12. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  13. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  14. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  15. Primo • Primo • Usability testing • Scenarios • Issues • Outcomes

  16. Development Partnership • Aleph/Primo pipe • Cost of ownership assessment • Usability testing

  17. OIT Usability Lab

  18. OIT Usability Lab

  19. Eye tracking

  20. Eye tracking

  21. Eye tracking

  22. Staff roles

  23. Usability Testing • Roles • Narrator • Logger • Helpdesk • Eye-tracker observer

  24. Usability Testing • Scenarios and tasks • Debriefing • Qualitative • Key deliverables: • Issues list • Eye-tracking data

  25. Key deliverable http://www.flickr.com/photos/stofiska/3021577770/

  26. Key deliverable http://www.flickr.com/photos/setr/3330196387/

  27. Key deliverable http://www.flickr.com/photos/joelogon/2098848889/

  28. Goals • Users can find a variety of library materials on their topic • Users can find a particular item, its availability, or its call number • Users understand the process of broadening and narrowing searches

  29. Goals • Determine whether current MNCAT users see Primo as an improvement • Determine if Amazon.com users can easily transfer their knowledge to use Primo

  30. Scenarios

  31. You are taking an intro course in marketing. • Find some articles on marketing and advertising • Determine whether there are more results for your query and how you could see them

  32. Find some books about Minneapolis. • Save two or three of the books you find for future reference. • Make sure these items are saved so you can come back to them next week.

  33. You’d like to read Edmund Hillary’s High Adventure. • Find the book. • Add a tag to the record for this book that would help describe it.

  34. Your classmate wrote a review for [insert book here]. • Find the book. • Find the review and say out loud what rating your classmate gave the book. • Add your own review and rating.

  35. Find this article using this citation. • Find the online version of the article and read the first paragraph.

  36. Issues

  37. Search box tabs not used/seen “Several evaluators did not use or see the... tabs above the search box. When the tabs were not used, it lead to searching that was less likely to find the desired results.”

  38. Search box tabs not used/seen

  39. Search box tabs not used/seen “Several evaluators did not use or see the... tabs above the search box. When the tabs were not used, it lead to searching that was less likely to find the desired results.”

  40. Advanced searches unsuccessful “Use of the Advanced Search was unsuccessful for some of the evaluators... One evaluator expressed confusion about why the narrow search wouldn’t find the result, but the basic search would.”

  41. Unclear when newly tagged items will appear “Evaluators expected that their tagged items would appear in the list of ‘all tagged results’ immediately...”

  42. Article search progress bar caused confusion/frustration “This wait caused some evaluators to consider stopping the search or changing their search terms to get a search to complete faster.”

  43. Key deliverable http://www.flickr.com/photos/28445735@N00/2397240784/

  44. Positive comments • “Several evaluators said that they liked the tabs and new design.” • “Some of the evaluators mentioned that they thought the tabs ‘presented everything you need.’” • “Some evaluators said that Primo is ‘easy to use.’”

  45. Desirability

  46. Desirability • 90% positive • 6 of 8 evaluators chose “Organized” • 5 of 8 chose “Clean” • 5 of 8 chose “Straightforward”

  47. Notes from our users... http://www.flickr.com/photos/cutsie/3614949532/

  48. “I hate it...I need to look things up by call #...” Staff member http://www.flickr.com/photos/cutsie/3614949532/

  49. “sucks” Visitor http://www.flickr.com/photos/cutsie/3614949532/

  50. “I think the format is terrible and the google-esque linking ads [sic] nothing... I call it MNCat double minus.” Staff member http://www.flickr.com/photos/cutsie/3614949532/

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