Evangelical Presbyterian Church (EPC) 2013 Wellness Program with “Rewards”

1. Evangelical Presbyterian Church (EPC)2013 Wellness Program with “Rewards” HIGHMARK.COM

2. Evangelical Presbyterian Church (EPC)2013 WELLNESS PROGRAM • What is the EPC 2013 Wellness Program? • A systematic program focusing on the health and well-being of EPC health plan participants. Our program focuses on: • Supporting the health of our members • Providing accessible resources and education for you and your family • Who administers the program? • Highmark BlueCross Blue Shield, through the new “Wellness Rewards” program (go to www.highmarkbcbs.com).

3. EPC2013 & “WELLNESS REWARDS” • Program Length: • Eleven months long – from 1/1/2013 to 11/30/2013. • Who is Eligible: • Participants in the EPC Medical Plan plus covered spouse, if applicable. • Program Activities for Reward: • Wellness Profile – Complete a brief questionnaire to learn more about your health and receive a confidential, immediate personal plan. • Reward provided: • $50 Premier Choice Award redeemable at ~200 selected retailers.

4. GETTING STARTING ON YOUR HIGHMARK WEBSITE • Go to: • www.highmarkbcbs.comand select the “Members” tab • Enter User ID & Password in the Log In box, • Or • For new registrants click“Register Now” • New Registrants will receive a PIN to allow complete access • Getting started is easy!

5. REGISTERING FOR THE FIRST TIME • Complete the requested information, exactly as it appears on your Highmark Blue Cross Blue Shield insurance card. • Tips: • Member ID: If you do not yet have your ID card, enter the subscriber’s Social Security • Login ID: Create a Login ID that is 6 – 10 alpha or number characters (ex., jwsmith) • Password: Create a password with a combination of 6 – 10 alpha and numeric characters (ex., smith16) • Click “Submit”.

6. ESTABLISHING A PIN • The next page request information to confirm your identity. • This information is needed to establish your Personal Identification Number (PIN). First time website users require a PIN. • Click “Submit” to continue

7. PIN DELIVERY METHOD You can elect to have your PIN sent via email, text, voicemail, or postal mail delivery. (Email and text delivery are the quickest options.) Once you select a PIN Delivery Method, click on “Submit”. • You are required to complete the PIN process to access the Wellness Rewards program and complete the Wellness Profile. This is a one-time verification, and you will not need to enter your PIN in the future.

8. ENTERING YOUR PIN • Once you receive your PIN, you will be asked to enter this information the next time you log into the website. This is the only time you need to enter the PIN. • Thereafter, you can log into the Highmark site with only the Login ID and Password you created. If you already registered, but did not complete the PIN process, select “Reissue Your PIN” and follow the steps to get one. If you lost your PIN, select “Reissue Your PIN” and follow the steps to receive your new PIN.

9. ACCESSING WELLNESS REWARDS Click on the Rewards program link on your Member Home Page

10. YOUR WELLNESS REWARDS PAGE • Activity (Wellness Profile) that earns reward is shown in box.

11. FREQUENTLY ASKED QUESTIONS (FAQs) For more information, click on “FAQs” on your Wellness Rewards page. This brings you to the details of Wellness Rewards.

12. COMPLETING WELLNESS REWARDS Move or “hover” your cursor over each activity box The box will flip over; click on “LET’S DO THIS” to go to each activity to complete.

13. COMPLETING WELLNESS REWARDS Once you complete the Wellness Profile, this will be reflected on your Wellness Rewards page.

14. COMPLETING THE WELLNESS PROFILE • Click here to begin the Wellness Profile • The Wellness Profile includes: • Questions about your health habits and history • Immediate online report with your personal Score • Levers to see how changes to behaviors can affect your score • Personalized recommendations, including Lifestyle Improvement Programs

15. WELLNESS PROFILE SCORE PAGE  Wellness Profile Summary of your results “Risk Reports” with detailed feedback on each risk area (stress, nutrition, etc.), and a suggested action plan “Condition Reports” provide feedback on your risk for developing certain conditions & what you can do to lessen your risk “Physician Summary” to take to your next doctor’s visit Option to “Print Report”         

16. WELLNESS PROFILE SUMMARY, continued You can compare your Score to your “peer average” (based on age & gender) The impact of your “Medical Conditions” (unclick box, to see how score changes) Move risk levers up or down to see how changes to behaviors affect your WP Score. Recommendations for “Next Steps” & “Other Resources” to support your goals 16

17. EPCREWARD RECEIPT • How will you know that you completed “Wellness Rewards” (the Wellness Profile)? • Your Wellness Rewards home page will reflect you have completed the Wellness Profile. • You will receive an email notification confirming completion (sent to the email address registered on www.highmarkbcbs.com). • You should expect to see your award in the mail from Hallmark Business Connections by the 15th of the following month of completing your Wellness Profile.* • *Eligible EPC members may receive only one reward per calendar year.

18. EPCREWARD RECEIPT • Hallmark Insights Sample Merchants : • Lands End • Crate & Barrel • Target • babyGap • iTunes • Autozone • Home Depot • Cabela’s • AMC Theatres • Amazon.com • Best Buy • Amtrak+ • Applebee’s Restaurant • Chili’s Restaurant

19. QUESTIONS? • Registration, Login or PIN process on www.highmarkbcbs.com: • Call Highmark’s technical support line at 1-877-298-3918. • Finding “Wellness Rewards” and completing the Wellness Profile: • Call Highmark’s Wellness Resource Center at 1-800-650-8442. • EPC Wellness Program Reward: • Contact the EPC at linda.diveto@epc.org or 1-734-838-6942.