Emotional Intelligence for Happy Clients

1. Emotional Intelligence forHappy Clients Olivia Teter – Head of Client Innovation Judah Godoy – Volunteer Manger

2. Introductions: name & comfort food

3. What is EQ?

4. What is EQ? • Emotional intelligence is the ability to: • recognize our own emotions • recognize other people’s emotions • label emotions appropriately • use emotional information to guide thinking and behavior • manage emotions to respond to the situation • adjust emotions to achieve our goals

5. Science of EQ One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being.  - UC Berkeley’s Greater Good Science Center

6. How do clients feel when they come to get food?

7. How do we want clients to feel when they leave?

8. How do we help fill the gap?

9. Compassion A one-word solution for almost all the problems the world is facing today is 'compassion.' — Amma (Sri Mata Amritanandamayi Devi)

10. Emotion Quilt Exercise

11. Triggering emotions Think about at time when someone at work made you feel angry or hurt

12. When trouble arises Become aware of your own emotional state Do a quick full body scan to identify stress spots Breath slowly and deeply

13. Calming the nervous system Breath, feel, notice

14. Compassion in action Creating moments of connection The primary goal of all people is belonging and significance - Alfred Adler

15. If you’re too busy to be kind… You’re too busy!

16. Demonstrate & Train Take advantage of every opportunity for connection Greeting when people arrive, asking about how their day is going Suggesting food to take and how to use it, talking about nutrition Talking to people in line, updating about any changes or problems Promoting other social services that could be helpful Complimenting and expressing gratitude Asking for feedback, taking pop surveys Encouraging volunteerism Active listening, prepare to restate what you heard, don’t prepare your answer Repeat what you understood “sounds like you did not feel respected” Playing music and encouraging dancing Introducing people to each other/promoting cross cultural exchange Creating recipe exchanges Express gratitude for coming Ask them to come again, “See you next week”

17. The Guest House Jellaludin Rumi This being human is a guest house.Every morning a new arrival.A joy, a depression, a meanness,some momentary awareness comesas an unexpected visitor.Welcome and entertain them all!Even if they are a crowd of sorrows,who violently sweep your houseempty of its furniture,still, treat each guest honorably.He may be clearing you outfor some new delight.The dark thought, the shame, the malice.meet them at the door laughing and invite them in.Be grateful for whatever comes.because each has been sentas a guide from beyond.

18. Thank you! Olivia Teter – Head of Client Innovation oteter@shfb.org 415. 235. 2434 Judah Godoy – Volunteer Manger jgodoy@shfb.org 510. 754. 8631