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Interaction Guidelines for Facilitating Improvement

3. DEVELOP. 2. CLARIFY. 4. AGREE. 1. OPEN. 5. CLOSE. Interaction Guidelines for Facilitating Improvement. OPEN by identifying the improvement opportunity. State purpose and importance of discussion Identify impact of situation (on person, team, organization)

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Interaction Guidelines for Facilitating Improvement

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  1. 3. DEVELOP 2. CLARIFY 4. AGREE 1. OPEN 5. CLOSE Interaction Guidelines for Facilitating Improvement • OPEN by identifying the improvement opportunity. • State purpose and importance of discussion • Identify impact of situation (on person, team, organization) • 2. CLARIFY details about the performance/work habit situation. • Focus on situation and needed outcomes • Share specific examples • Uncover causes, concerns, rationale • 3. DEVELOP ideas for improvement. • Seek and discuss ideas • Explore needed resources/support • 4. AGREE on specific action plan and self-monitoring method. • Specify actions to take, including contingency plans if appropriate • Confirm needed resources/support • Confirm how and when to track progress • 5. CLOSE by summarizing and confirming positive expectations. • Highlight important features of discussion • State belief in positive outcomes “Facilitating Improved Performance,” Development Dimensions International, Inc., Pittsburgh, PA UNM Employee & Organizational Development272-7740

  2. Interaction Guidelines for Follow Up Discussions 3. DEVELOP* 2. CLARIFY 4. AGREE* 1. OPEN 5. CLOSE • OPEN by reviewing progress to date. • State purpose and importance of discussion • Review previous agreements and status of improvement • 2. CLARIFY factors leading to current status. • Explore causes, concerns and rationale • Identify consequences of continued behavior • 3. DEVELOP ideas for improvement.* • Seek and discuss ideas • Explore needed resources/support • 4. AGREE on specific action plan and self-monitoring method.* • Specify actions to take, including contingency plans if appropriate • Confirm needed resources/support • Confirm how and when to track progress • 5. CLOSE by summarizing and restating expectations. • Highlight important features of discussion • State belief in positive outcomes *Use the DEVELOP and AGREE guidelines for follow-up discussions when the person needs to improve. “Following Up to Support Improvement,” Development Dimensions International, Inc., Pittsburgh, PA UNM Employee & Organizational Development272-7740

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