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Special Train / Special Switch

Special Train / Special Switch. Effective March 15, 2009. Special Switch/Special Train Request. Effective March 15, 2009, all customer requests must be input on the UPRR Website. Customers may request a Special Switch or Special Train in one of two ways:

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Special Train / Special Switch

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  1. Special Train / Special Switch Effective March 15, 2009

  2. Special Switch/Special Train Request • Effective March 15, 2009, all customer requests must be input on the UPRR Website. • Customers may request a Special Switch or Special Train in one of two ways: • Equipment ID’s are known: Request via a secured trace • Equipment ID’s are unknown: Request via the ‘Open Service Issues’ section on the Web. • Process Changes • Streamline requests via the UP Website • Discontinue Lotus Notes database • Discontinue inefficient faxed forms to customers

  3. Special Switch/Special Train Request with EquipmentTrace Equipment (https://c01.my.uprr.com/wet/secure/index.jas) Select All Events Trace

  4. Special Switch/Special Train Request with EquipmentSecured Trace UPRR 12345 Click on Link to Open New Service Issue Click on Link to Open New Service Issue

  5. Special Switch/Special Train Request with EquipmentCreate Special Switch/Special Train Log ‘Perform Special Switch’ or ‘Run Special Train’

  6. Special Switch/Special Train Request with EquipmentSpecial Train Pop-up

  7. Special Switch/Special Train Request with EquipmentSpecial Switch Pop-up

  8. Special Switch/Special Train Request without EquipmentOpen Service Issues (https://c02.my.uprr.com/wpr/secure/WprCreateLog.jas) All Other Issues ‘Open Service Issue’

  9. Special Switch/Special Train Request without EquipmentCreate Special Switch/Special Train Log ‘Perform Special Switch’ or ‘Run Special Train’

  10. Special Switch/Special Train Request without EquipmentSpecial Train Pop-up

  11. Special Switch/Special Train Request without EquipmentSpecial Switch Pop-up

  12. UPRR Follow-up Special Switch • Customer Service Regional Team Leaders will contact Field Operations to secure a Special Switch service plan. • The service plan will generate an email to the customer stating if and/or when Special Switch will be performed. Special Train • Harriman Dispatch Managers are responsible to build the Special Train and input a service plan. • The service plan will generate an email to the customer stating if and/or when Special Train will run. • Monitoring • Customer Service Regional Team Leaders will monitor the service plans for both Special Switches and Special Trains.

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