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Mobile and Cyber Threat Issues

Explore the dynamic mobile money market in Tanzania with a focus on cyber threats like privacy violation and security challenges. Learn about regulatory efforts, consumer protection issues, and FCC initiatives to counter cyber crimes. Gain insights into market surveillance plans and recommendations for ensuring a safer ICT environment in Africa.

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Mobile and Cyber Threat Issues

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  1. Mobile and Cyber Threat Issues Joshua Msoma Tanzania Fair Competition Commission Sixth Annual African Dialogue Conference Lilongwe, Malawi September, 2014

  2. Mobile Money Market - Tanzania Tanzania mobile money market is very dynamic, having four major players who are highly competitive. The Bank of Tanzania (BOT) remains actively involved in shaping the mobile money market in collaboration with strategic partners within the industry circle. Tanzania has 31.8M registered mobile money accounts (2013).

  3. …Mobile Money Market - Tanzania By December, 2013 there were more than 11m active mobile money accounts and more than 153,000 agents across four deployments. 35% of households have at least one mobile money user and 33% have at least one registered mobile money user.

  4. …Mobile Money Market - Tanzania Tanzania Communications Regulatory Authority passes what is known as “Known Your Customer Regulations” requiring registration for all Sim cards as one of the effort to arrest cyber crimes. Tanzania communications regulatory authority and bank of Tanzania sign an M.o.U. on mobile money market as strategic effort to counter check cyber crimes.

  5. …Mobile Money Market - Tanzania

  6. …Mobile Money Market - Tanzania

  7. Mobile Payment - Issues Non Disclosure of Charges - Lack of full disclosure for the multiple charges applied by MNOs and third parties. - Charges are often consolidated in the bill which become very hard for consumers to spot and take necessary actions. - Unauthorized charges.

  8. …Mobile Payment - Issues Individual privacy Violation The inscrutable and longwinded terms and conditions make consumers not to realize what they are surrendering in order to access the free services which come under the auspicious terms for just clicking a key “I agree” or “Accept” and surrender all your valuable information.

  9. Unfair terms of data sharing The inequitable monetization of consumers data whereby companies are making money from using consumers data without consumers expressed permission. • Spam Texts Consumers receive unsolicited text, that ending up being untrue and automatically add crammed charges to consumers which includes intrusive and irritating forms of advertising …Mobile Payment - Issues

  10. Cyber Threat to Consumers Security challenges Debit/credit Card Skimming, data compromise via social engineering and collusion practices from Mobile Network Operators/financial institutions. Malware challenges Threats associated with software designed to disrupt or damage a system which performs unwanted tasks, often for some third party's benefit.

  11. FCC Initiatives • Education and awareness campaign Commission spearhead the dissemination of knowledge related to mobile payment and cyber crimes threats to the general public. • On-line consumer transactions initiatives Electronic Transaction Bill 2013, Data Protection Bill 2013, Computer and Cyber Crime Bill 2013 and Mobile Payment Regulations 2013. • Market surveillance plan During 2014/2015 Commission will carry out country wide surveillance in the industry.

  12. Recommendations • Joint efforts between strategic partners, experts and government should be explored to make Africa a safer place for the Information Communication Technology (ICT). • Efforts to educate consumer on the risks associated with online electronic transactions should be strengthened.

  13. …Recommendations • Organizations dealing with online electronic transactions should set up proper ICT related risk management. • Enhanced regional corporation since cyber crimes can not be intervened through geographical national border’s mechanisms.

  14. Director General Fair Competition Commission 2nd Floor, Western Wing, Ubungo Plaza, Morogoro Road, P.O.BOX 7883, Dar es Salaam. TEL:+255222461565, 2461566, 2461568, 2461569; FAX:+255 222461567; E-MAIL: info@competition.or.tz, WEBSITE: www.competition.or.tz

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