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State of Texas Department of Information Resources Communications Technology Services

State of Texas Department of Information Resources Communications Technology Services. Power to Purchase Technology Expo April 28, 2011. Communications Technology Services .

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State of Texas Department of Information Resources Communications Technology Services

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  1. State of TexasDepartment of Information ResourcesCommunications Technology Services Power to Purchase Technology Expo April 28, 2011

  2. Communications Technology Services Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice, video, and data, including integrated voice response, telephony, wide area network, virtual private network, and call center solutions to more than 700 state and local government agencies • Local Voice Services • Long Distance Voice Services • Data Services • Wireless Services Power to Purchase | April 28, 2011 Communications Technology Services

  3. Customers CTS Power to Purchase | April 28, 2011 Communications Technology Services 3

  4. 2011 Key CTS Objectives Deliver thought leadershipand enable telecommunications solutions for the state and all DIR customers Create and implement solutionsthat reduce costs and maximize productivity Provide value-added support services at the highest levels of quality Power to Purchase | April 28, 2011 Communications Technology Services

  5. Service Delivery / Solutions Customer Solutions • Technical resources • Establishing forums • Implementation oversight • Vendor participation • Reporting Tools Customer Self Service • Quote to Care • Dashboards Power to Purchase | April 28, 2011 Communications Technology Services

  6. Recent Activities Thought Leadership for Technology CCTS VoIP Steering Committee • Facilitating the Steering Committee to assess VoIP solutions for the Capital Complex Telephone System. Coordinating vendor pilots to assess service and features. Technology assessments of unified communications and video Implementing Services and Solutions Capital Fiber Extension • Complete two new fiber pulls and assist with standing up an existing fiber network within the Capitol Building and its extensions. Power to Purchase | April 28, 2011 Communications Technology Services

  7. Sherri Parks Director, Enterprise Contracts Division Texas Department of Information Resources Tex-AN Next Generation Procurement Power to Purchase | April 28, 2011 Communications Technology Services

  8. Procurement Process Dates Power to Purchase | April 28, 2011 Communications Technology Services

  9. Vendors Responding to TEX-AN NG RFO • Alenco Communications • AT&T • Big Bend Telephone Company • Clear Wireless • Hill Country Telephone Cooperative • Hughes Network Systems • Insight Networking • Level 3 • Mid Plains Rural Telephone • Paetec • Proactive Communications • Qwest • Skyfiber • Skyport Global Communications • Sprint • Tel West Network Services • Time Warner Cable • Tw Telecom • Verizon Business • West Central Wireless • XO Communications Power to Purchase | April 28, 2011 Communications Technology Services

  10. TEX-AN NG Service Categories • Local Services • Business Line • PBX Trunk • PRI • BRI • Operator Services • Voice Over IP (VOIP) • Managed PBX • IP Telephone • Long Distance Services • Inbound • Outbound • Circuit Switch Digital • Data Services • Frame Relay • ATM • MPLS • Private Line • Internet • Metro Ethernet • Small Office/Home Office (SOHO) • Wireless Broadband • Fixed Satellite Services • SOC • NOC Power to Purchase | April 28, 2011 Communications Technology Services

  11. Procurement Process January 11, 2011 - 1st Contract Awarded • Contractor: Proactive Communications, Inc. • Services Offered: Fixed Satellite DIR is currently negotiating with Vendors for other services All contracts awarded before August 31, 2011 Power to Purchase | April 28, 2011 Communications Technology Services

  12. CTS Service Delivery Automation Program Roadmap

  13. CTS “Quote to Care” Service Delivery Solution Evolves DIR Service Delivery to a more scalable, efficient process Provides internal operational process metrics and analytics to promote continuous service delivery improvement Paves the way to Customer • Empowerment • Self Service By launching online Customer tools for • Service catalog browsing • Quoting & ordering • Support & care • Service performance transparency • Management analysis & reporting Power to Purchase | April 28, 2011 Communications Technology Services

  14. DIR Customer Service Portal Power to Purchase | April 28, 2011 Communications Technology Services

  15. Tex-AN Customer Service Catalog Browsing Power to Purchase | April 28, 2011 Communications Technology Services

  16. Tex-AN NG Customer Service Request Portal Power to Purchase | April 28, 2011 Communications Technology Services

  17. Tex-AN NG Customer Service Request Portal(Continued) Power to Purchase | April 28, 2011 Communications Technology Services

  18. Tex-AN NG Customer Financial Analysis Power to Purchase | April 28, 2011 Communications Technology Services

  19. Tex-AN NG Customer Financial Analysis (Continued) Power to Purchase | April 28, 2011 Communications Technology Services

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