Increase Customer & Stakeholder Satisfaction

1. Social, Education,& EconomicOpportunity Effective &EfficientGovernment Focus Areas Community Health& Safety Growth Management &Environment Increase Literacy & Workforce Development Increase Citizen Self-Sufficiency Increase Customer & Stakeholder Satisfaction Increase Safety & Security of Residents Increase Efficiency of Criminal Justice Services Improve/ Expand Parks, Open Space, Greenways & Recreational Opportunities Improve Air, Water, & Land Preserve Historic Sites & Landmarks Customer/ Stakeholder Increase Respect/ Appreciation of Ethnic & Cultural Diversity Increase Citizen Awareness of County Responsibilities, Services & Results Reduce Health Risks and Diseases Improve Management of Mental Illness, Developmental Disabilities & Substance Abuse Improve Access to Public Facilities Increase Economic Development & Job Opportunities Increase Employee Access to Information Enhance Citizen Involvement Improve Employee Efficiency Internal Business Process Reduce/Avoid Costs Improve Financial Management Maintain Triple-A Bond Rating Maintain Affordable & Competitive Tax Rate Financial Increase Employee Motivation & Satisfaction Enhance Workforce Retention & Recruitment Increase Employee Knowledge, Skills & Abilities Improve Technology-Related Capacities Employee & Organizational Capacity

2. Performance Measure View Social, Education,& EconomicOpportunity Effective &EfficientGovernment Focus Areas Community Health& Safety Growth Management &Environment Literacy and Preparedness M1: Student Literacy Index M2: Workforce Development Index M3: Adult Literacy Rate Service Value M1: Customer & Stakeholder Satisfaction Ratings M2: Customer Disparity Rating Safety & Security of Residents M1: Child Abuse Rate M2: Elder Abuse Rate M3: Domestic Violence Abuse Rate M4: Violent Crime Rate Parks, Open Space, Greenways and Recreation M1: Open Space & Parks Index Clean Air, Water & Land M1: Environmental Quality Index Self-Sufficiency M1: Unemployment Rate M2: Self-Sufficiency Index Public Awareness M1: Public Awareness Index Justice Services M1: Pre-Trial Inmate Rate M2: Trial Court Performance Index Historic Sites & Landmarks M1: Preservation Rate Customer/ Stakeholder Respect Diversity M1: Ethnic & Cultural Diversity Index Access to Public Facilities M1: Transit Proximity Index Health Risks & Diseases M1: Health Index Economic Development & Jobs M1: Business Growth Rate M2: Job Growth Rate Mental Illness & Substance Abuse M1: Mental Health Index Communication & Information Management M1: Board & Employee Satisfaction Rating: Efficient Access to Needed Information Employee Efficiency M1: Employees per Capita Employee Efficiency M1: Advisory Committee Diversity M2: Citizen Satisfaction w/Input Opportunities Internal Business Process Financial Cost Savings M1: Percentage Property Tax Revenue Financial Management M1: Percentage of Net County Funding M2: Tax Collection Rate Triple-A Bond Rating M1: Bond Rating Affordable & Competitive Tax Rate M1: Property Tax to Household Income Employee & Organizational Capacity Employee Motivation & SatisfactionM1: Employee Motivation & Satisfaction Index M2: Employee Disparity Rating Workforce Retention & Recruitment M1: Resignation Rate M2: 2-Year Retention Rate M3: Workforce Representation Employee Knowledge, Skills & Abilities M1: Employee Satisfaction Rating: Knowledge, Skills, & Abilities Technology-Related Capacities M1: Employee Satisfaction Rating: County Has Primary ServiceProvider Responsibility