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Assessment of service units

Assessment of service units. Training Subcommittee University Assessment Committee University of Toledo assessment@utoledo.edu. Service and educational functions. Service units typically provide two distinct functions Primary function is support services for students and academic units

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Assessment of service units

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  1. Assessment of service units Training Subcommittee University Assessment Committee University of Toledo assessment@utoledo.edu

  2. Service and educational functions • Service units typically provide two distinct functions • Primary function is support services for students and academic units • Ex: Residence Life provides student housing • Service has direct impact upon student success • Impact upon student success cannot be directly measured • Many service units also have secondary function to provide educational activities • Ex: Residence Life provides alcohol / drug programming • Can specify and assess student learning outcomes for these activities

  3. Overview of service unit assessment • Need distinct processes to assess service and educational activities • Both processes utilize continuous improvement • Process driven by mission and constituents of service unit • Determine outcomes to meet constituent needs • Collect data to assess whether outcomes are achieved • Implement changes to improve assessment results

  4. Service outcomes • Services are provided to satisfy the mission or goals of the service unit • Constituents or customers will be students and academic units for whom service is provided • Outcomes should be written in a measurable form conducive to assessment • Ex: Residence life will provide a range of housing options to meet the needs of UT students • Ex: Rec center will provide facilities & programming to promote healthy lifestyles of students, staff and faculty

  5. Assessing service outcomes • Student learning outcomes (SLOs) are generally assessed using coursework • Delivery of services does not result in assigned coursework that facilitates assessment • Alternative assessment methods are required • Survey results and metrics of service delivery will serve as primary assessment tools • Results from student surveys should not serve as primary tool to assess SLOs in academic programs

  6. Educational outcomes • Educational activities may also be provided to satisfy the mission or goals of the service unit • Constituents or customers will be degree programs that enroll these students • Students can be viewed as constituents or as a product of the educational programming • Educational outcomes of service units should be written as measurable SLOs • Ex: alcohol programming will reduce alcohol use • Ex: exercise class will reduce body fat, cholesterol levels

  7. Assessing educational outcomes • Not possible for service units to assess educational outcomes as degree programs assess SLOs • Degree programs use course requirements to assess SLOs • Educational activities provided by service units typically do not fulfill degree program requirements • Acceptable to rely on student surveys or other self-reported measurements of student learning to assess the educational outcomes of service units • Could provide incentives for students to complete assessment instruments such as quizzes or homework

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