Update February 2011

1. NIMM www.pspg.nhs.uk Technology OfficeStephen Pope Update February 2011

2. Agenda • CA development priorities? • NIMM context and framework • Foundation Capabilities • Where are you? Questionnaire • NIMM going forward • CA development priorities outcomes • Q & A • Close

3. The bigger Picture

4. Infrastructure Key Capability List • Common Applications & Services • Electronic Messaging • Calendaring & Scheduling • Unified Communications • Collaboration • Knowledge Management • Remote User Access • Electronic Software Distribution • Enterprise Content Management • Enterprise Search • File & Print Services • Operating Systems • PC Operating System Standardisation • Operating System Configuration Mgmt • PC Application Virtualisation • Operating System Virtualisation • Server Provisioning • Infrastructure Hardware Platforms • Server Consolidation • Server Virtualisation • Storage Virtualisation • Data Storage Management • Power & Cooling • Infrastructure Hardware Configuration Mgmt • Network Devices & Services • Wireless LAN & PAN • Fixed LAN • Local Network Services • Network Cabling • LAN Configuration Mgmt • Network Service Security • IT Security & Information Governance • LAN Security Policies • WAN & Remote Access Security Policies • Directory Services • Single Sign On • Identity Management * • Data Security • End Point Security • Antivirus & Malware Protection • Infrastructure Patterns & Practices • Availability Management • Change Management * • Configuration Management • Release Management * • Problem Management • Incident Management * • Service Desk • Capacity Management • IT Service Continuity Management • Service Monitoring * • End User Provisioning • Software Asset Management • Patch Management • Testing • End User Devices • This section will be populated in • a future release • Infrastructure Governance • IT Infrastructure Governance • IT Infrastructure Strategy & Planning • Document Collaboration & KM Strategy • IT Project/Programme Management • Product/Service Catalogue Infrastructure • Business Alignment • Stakeholder Management • IT/Infrastructure Risk Management • IT/Business Strategy Alignment • Procurement • Supplier Management • SLA Management • Procurement Process Effectiveness • People & Skills • IT staff career pathways and development • IT Staff Performance Management • End User Training • IT staff development and planning • IT staff attraction, motivation and retention • Financial Management • TCO Management * • ROI Management * • Benefits Management • Principles, Standards, Procedures & Guidelines • Infrastructure Principles • Infrastructure Standards • Infrastructure Procedures • Infrastructure Guidelines • Green IT

5. Maturity Model • Background and Objective • The NHS Infrastructure Maturity Model is an on-going program that will deliver detailed guidance to NHS Organisations for obtaining an objective benchmark of their existing Infrastructure maturity and identifying actions to improve infrastructure maturity where required. • Format • The NIMM model is delivered in the format of Infrastructure Capability Assessment Documents. Each document is designed to assess one particular infrastructure area. In addition, the NIMM offers a comprehensive set of user guides detailing how to plan, prepare and execute capability assessments, how to analyse assessment findings and define actionable recommendations. • Key Benefits • The NIMM process helps deliver an objective view of current maturity levels. • It supports the definition of clear tactical and strategic recommendations to improve maturity. • The NIMM process promotes participation of different areas of the organisation during the assessment process to increasing acceptance and buy-in.

6. The NIMM Framework • 13 Categories • 74 Capabilities – identify the ones important to you to complete • Each capability is assessed from 5 perspectives to get a rounded view • Each perspective has KPIs which give a score for that perspective for the capability being assessed • Scores range from 1 (lowest) to 5 (highest) • Record the score in the spread sheet to get an overview • Create an action plan to increase maturity and therefore scores that are important to you.

7. NIMM Categories

8. The 5 Perspectives

9. NIMM Levels

10. NIMM KPI Category: Capability: Perspective: Operating Systems PC Operating System Standardisation Process Perspective

11. NIMM Level example – OS Standardisation

12. Analyze Priorities Execute Select Plan The NIMM Assessment Cycle The Scoring Analysis Guide • Analyze Findings and Define Actions • Confirm Business Priorities 5 The Selection and Prioritisation Guide 1 4 NIMM Cycle • Execute Maturity Assessments • & Document • Select Capability Assessments 2 3 The Planning and Execution Guide • Plan & Prepare Assessment

13. The Selection and Prioritisation Guide Goal • The objective of this guide is to support NHS organisations in identifying the NIMM capability assessments (CAs) that are most relevant for their particular business objectives. • It provides different options for selecting the relevant CAs depending on whether business objectives have already been defined or not . Description • This user guide supports the CA prioritisation and selection process by: • Helping to identify the key priorities of the business (in alignment with the business strategy) and qualify how these priorities map back to IT initiatives and infrastructure areas. • Helping to identify the key operational problems of the business and investigate how these problems map back to infrastructure areas. • Providing guidance for selecting the NIMM capability assessments that best support the NHS organisation in assessing the infrastructure areas identified above. Key Inputs Key Outputs • List of recommended capability assessments • This list will be aligned with the top business priorities and with the most important operational issues. • List of optional capability assessments • This list will complement the list of ‘recommended’ assessments by indicating which capabilities assessments are related to the overall objectives of the business and therefore worth considering for assessment execution. • A description of strategic goals and objectives • List of ongoing IT projects • List of current operational issues • Some of the input items listed above may be readily available through business strategy and IT strategy documents. Other data items such as operational problems may have to be collected at the beginning of the selection activity.

14. Prioritisation and Selection Guide Dependency Chain Strategic Business Goals Resulting IT initiatives Leads to 1 or many Supporting Infrastructure Areas Relies on Recommended and Optional Capability Assessments Supports Identification of

15. The Planning and Execution Guide Goal • This guide is intended to help the planning and execution of a set of selected NIMM Capability Assessments (CAs) at an NHS organisation. • This document will outline the recommended approaches and highlight the key activities, inputs and outputs. Description • This user guide describes the planning and execution process and defines in detail the key inputs and outputs for both activities. • In addition, it supports with identifying the participants, facilitators as well as in deciding whether to execute the assessment through individual interviews or group workshops. • Finally it provides guidance of how to plan and sequence activities, how to execute and how to document the assessment findings. Key Inputs Key Outputs • Planning Inputs • List of selected CAs • Project Time Constraints • People Identification. • People Availability • Budget Information & Constraints • Internal and External Dependencies • Planning Inputs • High level project plan • Detailed execution schedule • Planning Outputs • Effort estimation • Expected duration • Key milestones • Key risks • Dates of workshops/interviews and which CA will be covered on which date. • People requirements (e.g. which days, how long for etc.) • Key deliverables and milestones • Execution Outputs • CA scoring dashboard • CA scoring evidence / workshop minutes

16. The Scoring Analysis Guide Goal • The key objectives of this guide are to: • Provide NIMM users with a structured approach for analysing the scores obtained during NIMM workshops or interviews. • Help NIMM users to identify those perspectives within a specific CA that should be given priority when taking action to improve the overall maturity score. • Support NIMM users with defining actionable recommendations to improve the maturity level of the priority areas identified. Description • This guide covers the approach to identify participants and facilitators, analyse scoring results and identify actions to improve maturity. • The process focuses on making recommendations to improve the maturity of the CA perspectives. Emphasis is initially be placed on areas with the lowest scoring values but can also be applied to perspectives with a higher maturity • In addition, this guide provides guidance of how to achieve a balanced distribution of maturity scores across the five perspectives of a CA rather than having an unequal score distribution. Key Inputs Key Outputs • The key inputs of this process phase are: • Scoring values for each CA executed during the NIMM assessment workshops or interview • Score justification information • Information about current and planned IT initiatives • The resulting key outputs are: • A list of tactical remedial actions and recommendations to improve the overall maturity level • A list of strategic remedial actions and recommendations to improve the overall maturity level

17. Scoring Analysis Guide

18. Foundation Capabilities

19. Foundation Capabilities • 12 Capabilities taken from across the categories • Aim is to reduce risk and provide a solid foundation • The 12 are (in no particular order!);IT/Business Strategy Alignment, Electronic Software Distribution, File & Print Services, Benefits Management, Patch Management, Service Desk, Software Asset Management, Antivirus & Malware Protection, Data Security, Directory Services, Operating System Configuration Mgmt, PC Operating System Standardisation

20. Additional Documents • User Guides • Self Assessment User Guide • Self Assessment Template • Selection & Prioritisation Guide • Planning & Execution Guide • Scoring Analysis Guide • Quick start Check List • Key Capabilities Self Assessment workbook • CA available Wireless LAN Single Sign On Collaboration IT Architecture & Governance PC Application Virtualisation Server Virtualisation Server Consolidation Problem Management LAN Security WAN & Remote Access Security End Point Security Unified Communications Service Catalogue Data Storage Management

21. NIMM QuestionsAll FCAs

22. Where are you? • Your turn! Please complete the questionnaire before you leave

23. Please complete:-

24. NIMM What next?

25. CA’s in Development Service Transition (Release Management) Service Level Management (Service Monitoring) Change Management Incident Management Return on Investment Total Cost of Ownership Identity Management Electronic Messaging Calendaring & Scheduling Knowledge Management Enterprise Content Management Enterprise Search Green IT Power and Cooling

26. An Information Revolution • Why NIMM? • NHS specific • Establishes infrastructure maturity • Uses objective KPI’s and Metric’s • Equal baseline • Due diligence • Aids clarity (see the woods from the trees) • Build tactical and strategic plans to support health care requirements • Aligned with other maturity models

27. Infrastructure Key Capability List • Common Applications & Services • Electronic Messaging • Calendaring & Scheduling • Unified Communications • Collaboration • Knowledge Management • Remote User Access • Electronic Software Distribution • Enterprise Content Management • Enterprise Search • File & Print Services • Operating Systems • PC Operating System Standardisation • Operating System Configuration Mgmt • PC Application Virtualisation • Operating System Virtualisation • Server Provisioning • Infrastructure Hardware Platforms • Server Consolidation • Server Virtualisation • Storage Virtualisation • Data Storage Management • Power & Cooling • Infrastructure Hardware Configuration Mgmt • Network Devices & Services • Wireless LAN & PAN • Fixed LAN • Local Network Services • Network Cabling • LAN Configuration Mgmt • Network Service Security • IT Security & Information Governance • LAN Security Policies • WAN & Remote Access Security Policies • Directory Services • Single Sign On • Identity Management * • Data Security • End Point Security • Antivirus & Malware Protection • Infrastructure Patterns & Practices • Availability Management • Change Management * • Configuration Management • Release Management * • Problem Management • Incident Management * • Service Desk • Capacity Management • IT Service Continuity Management • Service Monitoring * • End User Provisioning • Software Asset Management • Patch Management • Testing • End User Devices • This section will be populated in • a future release • Infrastructure Governance • IT Infrastructure Governance • IT Infrastructure Strategy & Planning • Document Collaboration & KM Strategy • IT Project/Programme Management • Product/Service Catalogue Infrastructure • Business Alignment • Stakeholder Management • IT/Infrastructure Risk Management • IT/Business Strategy Alignment • Procurement • Supplier Management • SLA Management • Procurement Process Effectiveness • People & Skills • IT staff career pathways and development • IT Staff Performance Management • End User Training • IT staff development and planning • IT staff attraction, motivation and retention • Financial Management • TCO Management * • ROI Management * • Benefits Management • Principles, Standards, Procedures & Guidelines • Infrastructure Principles • Infrastructure Standards • Infrastructure Procedures • Infrastructure Guidelines • Green IT

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29. nimm@nhs.nethttps://www.pspg.nhs.uk