1 / 8

QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

Learn about the national IFR airspace plan, optimized controller utilization, flight information services enhancement, ATC staffing improvements, user consultation initiatives, technological advancements, and procedural updates.

marlindavis
Download Presentation

QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

  2. IMPROVING CUSTOMER SERVICE • IFR Airspace Study • Flight Information Centres • Air Traffic Control Staffing • User Consultation. • Technology • Procedures

  3. IMPROVING CUSTOMER SERVICE IFR Airspace Study A National IFR Airspace Plan is being finalized to: • Support improvement in the consistency of service delivery and safety. • Improve IFR Controller utilization, productivity and workload balance. • Match staffing requirements with traffic demand.

  4. IMPROVING CUSTOMER SERVICE Flight Information Centres • To improve the provision of flight information services, primarily to VFR aircraft. • Flight information services will be consolidated into 6 Flight Information Centres.

  5. IMPROVING CUSTOMER SERVICE Air Traffic Services Staffing • To eliminate ATC staff shortages, the company has embarked on an accelerated training initiative.

  6. IMPROVING CUSTOMER SERVICE User Consultation • The Air Transport Operations Consultation Committee (ATOCC) • The Air Navigation System National Advisory Committee (ANSNAC) • Local - Regional and Local level

  7. IMPROVING CUSTOMER SERVICE Technology • Global Navigation Satellite System • Flight Management Systems • Converging Runway Display Aid (CRDA)

  8. IMPROVING CUSTOMER SERVICE Procedures • Polar Routes through Canadian and Russian Airspace. • FMS Arrivals • Expansion of RVSM in Northern Airspace

More Related