NetLine AGIFORS/Ops 2004

1. NetLineAGIFORS/Ops 2004

2. Lufthansa Systems: Milestones Since 1995 • Established as an independent legal entity • Development of sales and account structure • Expansion of Group`s company portfolio • Development of new business segments • Extensive client acquisition outside of the company • Unification of the IT-expertise within the Lufthansa Group • Group of flexible business divisions with several locations in Germany an global presence in 11 countries (total of 4200 employees) • System Integrator with comprehensive product portfolio 1995 Foundation 1996-2000 Development 2001Formation of a strong Group NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

3. Lufthansa Systems Group: Global Presence and Expansion Support Our Market Strength Gdansk London Boston Zurich New York Budapest Fribourg Beijing New Delhi Miami Mexico Singapore Rio de Janeiro Capetown Sydney Buenos Aires • Locations in Germany: • Frankfurt (Kelsterbach) • Hamburg • Norderstedt • Munich • Berlin • Cologne • Employees worldwide: 4.400 • Turnover (2003): 610.7 mio.Euro • Locations in 13 countries worldwide NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

4. Our Company Represents One of the Strategic Segments Within the Lufthansa Group Passage Airline • Ranked second in international passenger traffic • 41.3 M passengers • Ranked first in internationally scheduled air cargobusiness • Carried 1.7 M tons of cargo and post • Ranked second in the European tourism market • Ranked third in the international tourism market • Number one in Europe • Ranked second among the world`s largest IT providers in aviation • The world`s largest, leading airline catering company • The world`s leading civil aircraft maintenance and overhaul company Logistics Tourism IT Services Catering MRO Services NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

5. Key Features to protect an Airline’s Revenue in Operation Control • Handling of all important Information • Integration with all relevant IT Systems • Decision Support Tools • Getting faster, better and more cost efficient decisions NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

6. ProfitLine Revenue Management NetLine/Ops Maintenance- Control Mainten. Control NetLine/OpsOpsLink NetLine/SchedSlot Manager Slot Monitor NetLine/Plan NetLine/Ops Operations Control Lido Operations Center NetLine/Crew Manpower- Planning Manpower- Planning NetLine/OpsHubControl Station- management Flight Scheduling NetLine/Sched Crew Control NetLine/Crew Tracking NetLine/Crew Pairing Pairing Construct. Sirax Revenue Accounting MultiHost Inventory DCS NetLine/CrewCrewLink Crew Information NetLine/CrewAssignment Roster Generation NetLine: Next Level of Integration NetLine: Integrated Systems for theAdvanced Flight Operations Flight Operations:Main business processes NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

7. Maintenance Control Station Control NetLine/Ops HubControl NetLine/Ops MT-Control Operations Control NetLine/Ops Flight Planning Crew Tracking NetLine/Crew Crew Tracking Lido OC “Joint Operations Control“: Efficient and fast co-operation is critical NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

8. NetLine: different views on the same data Ops Controller • flight number • routing • times • aircraft type • check type • flight hours • cycles • aircraft version • configuration • tail number • crew member • qualification • rank NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

9. NetLine: different views on the same data Crew Controller • flight number • routing • times • aircraft type • check type • flight hours • cycles • aircraft version • configuration • tail number • crew member • qualification • rank NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

10. NetLine: different views on the same data Maintenance Controller • flight number • routing • times • aircraft type • check type • flight hours • cycles • aircraft version • configuration • tail number • crew member • qualification • rank NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

11. NetLine/Ops Centralized Operations Control NetLine/Crew NetLine/Crew NetLine/Crew Crew Management Carrier #1 Crew Management Carrier #2 Crew Management Carrier #3 NetLine Operating Carrier – Integration for new organizational Challenges NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

12. NetLine/Ops & NetLine/Crew NetLine/Crew NetLine/Crew NetLine Operating Carrier at Lufthansa Regional NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

13. ! NetLine/Ops: Decision Support • What-if Scenarios: • Unlimited number of Scenarios • Scenarios can be exchanged between departments • Profitability Evaluation Model: • Solutions can be ranked using NetLine’s Profitability Mode (NetLine/Ops Operational PEM) • Automatic Solution: • Solution proposals are automatically generated by using the Operate Solver of NetLine/Ops NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

14. now Crew ETD Crew out of limits Pax - Schedule - Actual times Cargo - Estimates Curfew violated - Crew Rotations and Limitations - Pax Connections - Cargo Connections Integrated Decision SupportBeing ahead of Problems.. - Scheduled and minimum Groundtimes - Night Curfews NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

15. Problemtree LX234 850pts - OPS VIEW Problems LX234 850pts LX300 600pts LX999 400pts LX100 80pts LX444 60pts Curfew Violation 350pts Closure VIE 2300 Crew Illegality 250pts exceeding 12hrs C/M ABC, DEF Repair Flight Details Crew Details Pax Details ... ... ... Missed Connex 100pts 2 Pax LX333 Missed Connex 50pts 1 Pax LX800 NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

16. NetLine NetLine protects the Airline‘s Revenue • NetLine is integrated with all IT Systems relevant for Operations Control • NetLine provides the same level of integration even in distributed process environments • NetLine’s Decision Support Toolsinclude Operational Constraints as well as commercial ones. • NetLine’s Decision Support Tools predict and evaluate effects of possible critical situations NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

17. NetLine -> Your way for a smooth day!