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AGIFORS Airline Operations

AGIFORS Airline Operations. Rome 20 - 24 May 2002. Air NZ and Ansett Integration. Consolidate the 2 Integrated Operations Centres of both airlines into one located in Melbourne, Australia. Several challenges to meet; Different Operations & Crew systems/processes Different rule sets

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AGIFORS Airline Operations

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  1. AGIFORS Airline Operations Rome 20 - 24 May 2002

  2. Air NZ and Ansett Integration • Consolidate the 2 Integrated Operations Centres of both airlines into one located in Melbourne, Australia. • Several challenges to meet; • Different Operations & Crew systems/processes • Different rule sets • Different schedule design parameters • Different aircraft maintenance processes • Align the Operational Processes - Cultural • Align the Operational Systems - Technical

  3. 3. Customer/Journey Management Group External Brand / Product Mgt. Strategic Factors Planning Network & Revenue Strategy 4. Line Management Brand / Product Plan 2. Performance Network Plan Measurement 3rd Party ANZES Providers • Performance target setting Schedule • Performance target setting Schedule INTEGRATED INTEGRATED • Protocol development OEMs • Protocol development OPERATIONS OPERATIONS • Performance review & • Performance review & Fleet STRATEGY FORUM Fleet STRATEGY FORUM improvement improvement 1. Integrated Tech Tech Operations Contractor Crew Crew Planning Terminal Services Cabin Cabin Service Service • Performance target setting • Performance target setting OPERATIONS OPERATIONS • Protocol development • Protocol development INTEGRATED INTEGRATED • Performance review & • Performance review & PLANNING FORUM Airports Airports PLANNING FORUM improvement improvement INTEGRATED INTEGRATED • Maintenance of • Maintenance of OPERATIONS OPERATIONS performance database performance database CENTRE CENTRE 66-000-032-AU.ppt Process Redesign …four clusters of process focus and organisational leadership emerge from these processes INTEGRATED OPERATIONS

  4. An integrated operations centre has been re-designed using internal experience and benchmarksIntegrated Operations Centre ... Ops Strategy, Planning and Airports RMU Integration RMU Tech Crew RMU Load Payload Crew Control Opt. Roster Rebuild Cabin Crew RMU ATC Planning Crew (1 in future) Tracking KEY: IOC IOC Core Flight Flight Manager Back IOC Planning Watch Office Fleet RMU Airport / IFP RMU Maint Functions Support / BU Coord / AC Sched Cargo Pax Communication Line Coord Coord Airports RMU ANZES REVENUE MANAGEMENT Customer Service / Alliances RMU

  5. Revised IOC role play……1 • Operations Schedule Delivery Planning • Schedule delivery risks & cost - end to end sign-off • Crew manpower planning - volume & TODs • All resource and risk trade-offs….”robustness” • Schedule design/delivery forums manager • Network Performance • Economic & risk modelling • Pre & post schedule delivery analysis • Operations Research • Business process analysis & design

  6. Revised IOC role play……2 • Logistics Delivery • Roster production & repair • Crew training & compliance • Tail tracking • Maintenance tracking and A check assignment • Day of Operations delivery & recovery • Profit protection • Revenue stream

  7. Question …... • Given our recent experience, revised structure and the challenge to return the company to a viable unit how could the IOC contribute to that goal ……. • By using our skills and systems to host • other airline operations control functions • in a specialist IOC centre of excellence…….

  8. Conclusions….. • Operations Centres are process & increasingly systems dependent • Today’s operational change requires increased “ops” flexibility • Processes need to be integrated across whole organisation from schedule design to schedule delivery regardless of timeline • Problem solutions are complex & often time constrained • Decision support systems rely on human “interpretation” of all data • Operations Centres manage information, co-ordinate resources and set priorities • Historically IOC are considered cost centres

  9. IOC Airline “Hosting” - why not? • Precedent already set in other areas by the industry itself! • Airline Reservations • Inflight catering • Maintenance • Ground handling • Cargo • Operations Centres are already centres of excellence and • have the skill sets and capacity to offer services to other airline • customers

  10. Bureau: Services & Systems Process Services People What does “hosting” mean? • Hosting can span from systems to everything required to support airline operations: Systems

  11. Air NZ Ops Processes & Systems Freedom AWAS Links Maintenance tracking/scheduling Scheduling System Flight Planning/Watch Flight Dispatch System Operations Control Airlines Hosted in NZ IOC DOPS System Crew Pairings Crew Pairings System Crew Rostering Roster System Crew Tracking Crew DOPS System

  12. AGIFORS Airline Operations Rome 20 - 24 May 2002 Thank you.

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