Direct Connect Shop

1. Direct Connect Shop

2. DC Shop - Overview • Sabre’s “Highest Level of Connectivity” • Direct Connect Shop displays rates that are applicable at time of the initial Availability request, providing information as immediate and accurate as a call to a hotel reservation number. • Direct Connect Shop’s up-to-the minute rates and availability status offers a higher level of confidence as rooms are booked…reducing customer service issues.

3. DC Shop - Overview • Direct Connect Shop Request Message works like this: • Sabre’s database is checked to qualify hotels based on geographic location and amenities. • A list of qualified property numbers is built. • An availability request message is sent to each Associate’s Central Reservation System that: • Participates in DC Shop • And has properties that qualify • Up to 10 property ID’s are included in each request message. • Configurable by chain – Minimum 5 - Maximum 10 • Request message is chain specific. • 1 chain per message • Sabre will apply viewership controls as it does today.

4. DC Shop - Overview • Direct Connect Shop Response Message works like this: • Response message will contain ‘available’ rate range or specific rate for all open properties or a “CLOSED” / ‘CLOSED’ Alternate Property Available indicator. • No *PROPERTY ON RQST* allowed. • Responses must comply with Sabre’s existing rules for rate change over stay. • The highest nightly rate for stay must be returned or a rate range that reflects the highest rate the traveler will pay during the stay . • Response time not to exceed 10 seconds.

5. DC Shop - Overview • The response appears on the Hotel Availability screen along with a ‘new’ connectivity indicator, the Cross of Lorraine (‡). The indicator appears prior to the two-letter chain code and on both sides of the rate range.  • To view only DC Shop participants, the ‡ qualifier can be included, the same way qualifiers are used today. Example: HOTDFW/8JUL-2NT1/‡

6. DC Shop - Overview • When a specific rate is displayed using DC Shop, the rate can be booked directly from the HOT, reducing the number of entries necessary to make a booking. • Defined Viewership will continue to be managed by Sabre: • Providing the same security as today • As long as the Rate Code is attached to the Rate Level the rates do not have to be loaded in the Sabre Database to utilize Defined Viewership

7. DC Shop – Features • DC Shop Indicator present at Hotel Availability (HOT) • Rate Range in HOT direct from Hotel CRS • Specific Rate available at HOT • Alternate Availability indicated at HOT

8. DC Shop - Benefits • Eliminates rate discrepancy between HOT and HOD • Non DC Shop rate ranges come from the Sabre Database which is only as accurate as the last update • DC Shop rate ranges come from Hotel CRS at time of request • Increases user confidence in rates displayed • Rates displayed in HOD match those seen in the HOT • Status of property never in question since the status comes from the Hotel CRS at time of request

9. DC Shop - Benefits • Improves usability within Online Channels • Status from Hotel CRS is always current avoiding ‘Open’ properties returning as ‘Not Available’ when selected from availability display • Alternate Availability feature can be managed by Online Channels increasing exposure for properties • Non DC Shop participants using Alternate Availability appear as ‘Not Available’ at HOD

10. DC Shop - Benefits • Reduces number of rate update messages • Property must contain only one rate type, RAC, to be available in Sabre. • Sabre does not query the rates in Sabre for DC Shop participants • DC Shop utilizes rates direct from the Hotel’s CRS. • Negotiated/Contracted rates do not have to be loaded in the Sabre Database. • A Rate Code attached to a Rate Level will provide the same Defined Viewership security as today - without the rates. • Lowers cost associated with update messages.

11. DC Shop - Benefits • Reduces number of availability status messages • DC Shop participants can elect to not status properties in Sabre • DC Shop does not use the status within the Sabre Database when establishing request message to the Hotel Associate participating in DC Shop • Status within Sabre is only used as a ‘back-up’ when requests time-out or systems are down (minimum exposure) • Lowers cost associated with status updates

12. DC Shop – Screen Display General Availability Search HOTPHX/8SEP-3NT1/RC-C,P« QUALIFIERS - /8SEP-3NT1/C-USD/RC-C,P HOTELS IN PHX HOT* FOR MORE ‡ DC SHOP * DCA ¤ DCS DIST NEG/CON APPRX RTE RNGE 1‡MC‡MARRIOTT PHX AIRPORT 2NE ‡59.00- 159.00‡ 2‡TO TWNPL STE TEMPE BSLN 4SE ‡90.00- 139.00‡ 3*BW‡BEST WESTERN GRACE INN 6S 64.35- 99.00 4*UZ‡SCOTTSDALE PLAZA RESORT 8NE 79.00- 370.00 5*EA‡EXTENDEDSTAY DEER VALLEY 17N 29.86- 39.00 6*YX‡HERMOSA INN 5N 105.00- 450.00 7‡FN FAIRFIELD INN MESA 9E ‡69.00- 89.00‡ 8*CX‡COUNTRY SUITES - TEMPE SO 6SE 49.95- 69.95 9*BH‡HAWTHORN PHOENIX TEMPE 7SE 62.00- 129.00 10‡FN‡FAIRFIELD PHX NORTH 15NW ‡53.10- 69.00‡ 11‡RC‡RES INN CHANDLER FASHION 11SE ‡69.99- 125.99‡ 12*LM‡SCOTTSDALE LINKS RESORT 15NE 149.00- 399.00

13. DC Shop – Screen Display Chain Specific Search – Brand Loyalty HOTPHX/EM/28DEC-4NT2/RC-P« QUALIFIERS - /28DEC-4NT2/EM,CY,MC,RC,BR.../C-USD/RC-P HOTELS IN PHX HOT* FOR MORE ‡ DC SHOP * DCA ¤ DCS DIST NEG/CON APPRX RTE RNGE 1‡RC‡RESIDENCE SCOTTSDALE 7NE ‡90.00- 159.00‡ 2‡CY COURTYARD NORTH SCOTTSDAL 14N ‡109.00- 159.00‡ 3‡RC‡RESIDENCE INN PHOENIX AIR 1NE ‡90.00- 169.00‡ 4‡CY‡COURTYARD PHOENIX CHANDLE 8S ‡90.00- 169.00‡ 5‡CY COURTYARD PHOENIX ARPT 1SE ‡90.00- 149.00‡ 6‡CY‡COURTYARD PHOENIX NORTH 11NW ‡90.00- 389.00‡ 7‡RC‡RESIDENCE INN PHOENIX 10NW ‡90.00- 159.00‡ 8‡FN FAIRFIELD SCOTTSDALE NORT 12N ‡67.15- 79.00‡ 9‡XV SPRINGHILL STES SCOTT 14N ‡85.00- 99.00‡ 10‡CY‡COURTYARD TEMPE 3E ‡149.00- 149.00‡ 11‡FN FAIRFIELD PHX CHANDLER 9S ‡53.10- 69.00‡ 12‡XV SPRINGHILL SUITES PHX CHA 10SE ‡81.00- 99.99‡

14. DC Shop – Screen Display Chain Specific Search – Brand Loyalty (All Potential Responses) HOTPHX/EM/28DEC-4NT2/RC-P« QUALIFIERS - /28DEC-4NT2/EM,CY,MC,RC,BR.../C-USD/RC-P HOTELS IN PHX HOT* FOR MORE ‡ DC SHOP * DCA ¤ DCS DIST NEG/CON APPRX RTE RNGE 1‡RC‡RESIDENCE SCOTTSDALE 7NE ‡90.00- 159.00‡ 2‡CY COURTYARD NORTH SCOTTSDAL 14N ‡109.00- 0H1‡2 3‡RC‡RESIDENCE INN PHOENIX AIR 1NE ‡90.00- 169.00‡ 4‡CY‡COURTYARD PHOENIX CHANDLE 8S ‡90.00- 169.00‡ 5‡CY COURTYARD PHOENIX ARPT 1SE ‡90.00- 149.00‡ 6‡CY‡COURTYARD PHOENIX NORTH 11NW ‡90.00- 389.00‡ 7‡RC‡RESIDENCE INN PHOENIX 10NW ‡90.00- 159.00‡ 8‡FN FAIRFIELD SCOTTSDALE NORT 12N ‡ALT PROP AVAIL‡ 9‡XV SPRINGHILL STES SCOTT 14N ‡85.00- 99.00‡ 10‡CY‡COURTYARD TEMPE 3E ‡149.00- 149.00‡ 11‡FN FAIRFIELD PHX CHANDLER 9S ‡53.10- 69.00‡ 12‡XV SPRINGHILL SUITES PHX CHA 10SE ‡81.00- 99.99‡ PROPERTIES NOT AVAILABLE EXIST - HOT‡ FOR ALL PROPERTIES

15. DC Shop – Screen Display Chain Specific Search – Brand Loyalty ( Property Not Available) HOT‡ QUALIFIERS - /28DEC-4NT2/EM,CY,MC,RC,BR.../C-USD/RC-P HOTELS IN PHX HOT* FOR MORE ‡ DC SHOP * DCA ¤ DCS DIST NEG/CON APPRX RTE RNGE 1‡XV SPRGHLL STS METRO CENTER 11NW ‡PROP NOT AVAIL‡ 2‡MC‡MARRIOTT MTN SHADOWS 7NE ‡PROP NOT AVAIL‡ 3‡FN FAIRFIELD INN MESA 9E ‡PROP NOT AVAIL‡ 4‡RC‡RES INN CHANDLER FASHION 11SE ‡PROP NOT AVAIL‡ 5‡CY COURTYARD SCOTTSDALE MAYO 16NE ‡PROP NOT AVAIL‡ NO MORE PROPERTIES