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PHP Management: Boards, HR and PR

Federation of State Physician Health Programs (FSPHP) Annual Conference: Seattle, Washington April 27, 2011. PHP Management: Boards, HR and PR. Linda Bresnahan, MS Director of Operations Physician Health Services, Inc. Sarah Early, PsyD Executive Director Colorado Physician Health Program.

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PHP Management: Boards, HR and PR

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  1. Federation of State Physician Health Programs (FSPHP) Annual Conference: Seattle, Washington April 27, 2011 PHP Management:Boards, HR and PR Linda Bresnahan, MS Director of Operations Physician Health Services, Inc. Sarah Early, PsyD Executive Director Colorado Physician Health Program

  2. Objectives: • Explore three essential elements of PHP Management: • Board of Directors • Human Resources • Public Relations • Discuss various approaches and models • Share concepts, insights and practical resources to assist administrators to prioritize with limited resources

  3. Board of Directors (BOD) • Nonprofit, for profit vs other

  4. Board of Directors (BOD) Continued… • Structure of BOD within your organization • Solely administrative (traditional nonprofit board role which entails fiduciary and administrative policy responsibility) • Specified clinical role? Reviewing cases directly or anonymously? Under what specified situations? • Active or working Board with direct operations responsibilities

  5. Board of Directors (BOD) Continued… • Bylaws • Terms of service • Rotation of Board • Officers • Committees • Voting • Meetings • Structure • Nomination • Criteria of Board Members • Diversity • Competency • Representation

  6. Board of Directors (BOD) Continued… • Orientation • Rights and Responsibilities • Confidentiality and Conflict of Interest Sheets • Committee Lists • Organizational Chart • Board of Director Contact Information Sheet • History of CPHP • Fundraising History and Philosophy • Current Fundraising Campaign Numbers • Training Schedule • Meeting with Executive Director/Medical Director • Meeting with Development Specialist • Attend Various Clinical Meetings • Attend Meeting with Medical Board

  7. Board of Directors (BOD) Continued… • Confidentiality/Conflicts of Interest • Disclosure • Clarify • Annual • Transparency

  8. Human Resources • Benefits • Health: Medical, dental, vision • Other Insurance: life, disability, cancer, accident, etc. • Retirement • EAP/Financial/Legal advisement • Hiring Personnel • Advertising • Screening • Offer letters • Background checks/uds • Employment Law

  9. Human Resources Continued… • Personnel Issues • Time suck! • If you do not address the issues will be forced • Consult: leadership, legal, HR • Clear policies for discipline • Employee Handbook • Know what to fight and what not to – law vs. pride • Prevention / Communications • Staff meetings • Staff development / retreats

  10. Public Relations • Importance of Medical Community friends • Have relationships with key individuals in medical community: medical board, medical society, legislators, hospitals, referral sources, training programs, etc. • Nurture! • Use others in your program for help: perfect role for your BOD! • Awareness of key legislative matters and current medical community issues

  11. Public Relations Continued… • Advisory Committees • Connection to community referrals • Connection to medical community area of interest • Clarify role • Fundraising • Way to connect to medical community • Use of BOD • Know limits/expectations – be clear about this with BOD

  12. Conclusion: • Interconnectedness of 3 areas • Apply as appropriate to your PHP – can’t do it all, so what comes first? What resources do you have? Know BOD expectations. • Take away one concept/resource to use • Suggestions from audience?

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