ALLIED EXPRESS Remittance Distribution Service - Pakistan Home Remittance Division

1. ALLIED EXPRESSRemittance Distribution Service - PakistanHome Remittance Division

2. ALLIED EXPRESS Service – in a nutshell… SERVICE DEFINITION A proven, speedy and efficient service for the distribution of inbound Home Remittances to Beneficiaries across Pakistan EXPERIENCE / EXPERTISE • Allied Express Service operating since 2005. • Currently processing an average of 5,000+ transactions per day. Peak volumes of above 10,000 transactions in a day have also been processed recently. • 55+ active Correspondents, serving more than 20,000 retail locations globally. INFRASTRUCTURE / NETWORK • 950+ Online Branches, covering hundreds of cities, towns and villages, reaching millions of Pakistanis, instantly and a country wide net work of over 6,800 ATM’s of all banks in Pakistan. • An efficient and state of the art Remittance Management System ensuring timely and smooth processing and disbursement of Remittances. • A team of dedicated operations and customer service staff, backed by an experienced technology and business team.

3. ALLIED EXPRESS Service – in a nutshell… SERVICE OFFERING / FEATURES • Within the hour turn around time from receipt of instructions to availability of funds at ABL counters / credit to ABL account holders. • Multiple payout options including: • Cash Over Counter payment at any ABL Branch. • Direct Credit to Accounts with ABL. • Credit to Accounts of Other Banks (via RTGS/AEC). • Multiple Instruction Receipt options including: • Secure Emails [multiple files can be received up to 4:00pm]. • FTP Transfers [files are collected from FTP site every 15 minutes].

4. ALLIED EXPRESS Service – Why ABL? • One of the Top 5 Banks in Pakistan. • Dedicated team for processing of Inbound Home Remittances since 2005. • First bank to launch Cash over Counter service in Pakistan. • Within the Hour processing time between receipt of instructions and availability of Remittances across the network. • Instantly available at all 950+ locations upon completion of processing. • Instruction files can be received every 15 minutes between midnight and 4 pm. • Separate, dedicated team of operations staff managing this function, focused on fast and timely delivery of service to all stakeholders including our Correspondent Partners, Remitters and Beneficiaries.

5. Transaction Flow Diagram Remitter’s Location – Agents’ Counters Correspondent’s Head Office SWIFT / Correspondent Banking Network Correspondent’s AML / KYC Controls ABL Home Remittance Operations ABL Branch Network Counters

6. How to Sign Up for Allied Express Service • The procedure for signing up for Allied Express Service is extremely simple: • Review a standardized Correspondent Relationship Agreement whose general content is pre-approved by State Bank of Pakistan • Discuss and make necessary amendments & Finalize Pricing / Rebate Share Ratios and include in Agreement • Provide 2 signed and stamped copies of the finalized agreement • Provide the following documentation with the signed agreement: • Copy of License for operating a Money Transfer Business (attested copy) • List of Directors / Owners of the Firm on your Letterhead with signatures (attested copy) • Memorandum & Articles of Association (attested copy) • Certificate of Incorporation (attested copy) • A copy of your documented AML / KYC Policy • ABL’s Anti-Money Laundering Questionnaire, filled out in full • Audited Financial Statements for the last 2 years • Two Bank References • Passport/CNIC copy of owners (attested copy) • Original Board Resolution for Account opening in  ABL mentioning the Branch Name signed and stamped by the authorized person • Attested Document depicting shareholding & status of organization[certified by registrar in that country] • Attested Authorized Signatories’ list[signed + stamped] by the authorized person

7. How to Sign Up for Allied Express Service • Upon submission of agreement and all necessary documentation, ABL will submit the entire set to SBP for approval. • While the approval is in process, you are required to prepare / format the Electronic Instructions File to be sent to ABL, as per provided instructions. • Provide “dummy” Electronic Instruction File for testing and obtain clearance from ABL’s Home Remittance Operations team. • Upon receipt of Approval from SBP, ABL will: • Open necessary PKR / FCY accounts • Establish Correspondent Account in Remittance Management System • Communicate the unique Correspondent ID and Account Numbers • Send FCY to fund the Remittance Distribution instructions to commence Remittance Distribution Service…

8. Contact Details Ms. Sana Baig & Mr. Khayyam Juma Allied Bank Limited Home Remittance Division Corporate & Investment Banking Group Central Office, 2nd Floor, Bath Island, Main Clifton Road, Karachi, Pakistan Sana.baig@abl.com & Khayam.Juma@abl.com +92 213 5387 5640 [Direct Line] +92-111-110-110 Ext. 2584 [UAN Number]

9. ALLIED EXPRESS SERVICE… additional detailed information

10. ALLIED EXPRESS Service – Detailed Information Allied Bank Limited has been a frontrunner in the business of Remittance Distribution Service in Pakistan since before 2005. Through these years of unprecedented growth, Allied Bank’s Home Remittance Division has evolved into a group of dedicated individuals, committed to the provision of excellence to our customers. Using state-of-the-art systems and constantly upgraded procedures, we have honed the process of Remittance Distribution to very high levels of accuracy, efficiency and productivity. Offering less than an hour of turnaround times for transactions [from receipt to disbursement], we are currently handling 55+ active correspondents, represented across the globe by more than 20,000 retail agents. Our network of 900+ Online Branches across Pakistan, represent unparalleled reach to each and every corner of Pakistan. Transactions processed at our central operations center in Karachi become available instantaneously across the entire network for collection by Beneficiaries.

11. ALLIED EXPRESS Service – Detailed Information ALLIED EXPRESS offers multiple modes of distribution of Remittances to beneficiaries in Pakistan. Through Cash Pickup, Beneficiaries in Pakistan can collect their remittances at any ABL branch in the network, on the very same day it was received from abroad. Remittances can also be credited directly and immediately to any Account at ABL. Direct Credit to Account service ensures funds are received by beneficiaries within an hour of their receipt, from anywhere across the world. Remittances can also be sent to any Account in any Bank in Pakistan through our Allied Express Cheque service or RTGS. ABL’s business model for the Remittance Distribution Service is quite flexible depending on the needs and requirements of our Correspondent Partners. Agreements for this relationship may be established based on the SBP’s Rebate Regime offer or on a Per Transaction Fee basis.

12. Key Features of ALLIED EXPRESS Service CASH PICK-UP  Cash Pick-up is a real-time, online, over the counter product, which allows beneficiaries to collect their inbound remittances from the nearest ABL Branch, all across Pakistan. This product facilitates those beneficiaries who do not maintain a bank account in Pakistan, or whose remittance instructions are for cash payment to the beneficiary.  The beneficiary may access any of ABL’s 950+ online branches. By simply presenting their original ID cards or passports as proof of identity and filling out a very simple form, Beneficiaries can collect their amounts within minutes. All Beneficiaries, whose mobile numbers are provided by the Remitter, are sent an SMS NOTICE advising them that their Remittance has arrived at ABL and they may collect the same from any ABL Branch.

13. Key Features of ALLIED EXPRESS Service CASH PICK-UP  •  Product salient features are: • This is a FREE service; no charge applicable to Remitter or Beneficiary. • Instant payment at any of 950+ ABL branches in Pakistan. • Beneficiary does not need to have a Bank Account, at any bank. • Instant SMS alert to beneficiary (subject to the availability of beneficiary’s mobile number). The message will inform the beneficiary of the receipt of their Remittance at ABL. No other sensitive information is provided via SMS.

14. Key Features of ALLIED EXPRESS Service • ABL DIRECT CREDIT TO ACCOUNT • Direct Credit to Account remittance service provides instant credit to beneficiaries in their Account maintained with Allied Bank Limited, at any of our 950+ branches across Pakistan. These transactions will be processed in bulk for real-time credit to beneficiaries account. • Product salient features are: • This is a FREE service; no charge applicable to Remitter or Beneficiary. • Facilitates ABL Account Holders only. • Fund transfers are processed Instantly of receipt from International Correspondents. • Instant advice of the transfer to the mobile phone of the beneficiary via a text message (SMS Alert).

15. Key Features of ALLIED EXPRESS Service ALLIED EXPRESS CHEQUE(AEC)/RTGS The AEC is a product which will facilitate those beneficiaries who are maintaining accounts with banks other than ABL.  The Allied Express Cheque is payable at any branch of ABL. This enables the beneficiary bank to present it to the nearest branch of ABL, throughout the country, saving a large amount of document transmission time. Allied Express Cheques facilitate third party beneficiaries [non-ABL accountholders] for remittance payments through the issuance of Allied Express Cheques or by transferring funds through the Real Time Gross Settlement System (RTGS) on the very same day of receipt. RTGS is a State Bank of Pakistan and PRI developed system, allowing all participating banks to send funds and instructions intended for their banks, via electronic file exchange. RTGS has drastically reduced the turnaround time for third-bank payments.

16. Key Features of ALLIED EXPRESS Service • ALLIED EXPRESS CHEQUE • Product salient features are: • This is a FREE service; no charge is applicable to Remitter or Beneficiary. • Facilitates beneficiaries maintaining accounts with banks other than ABL. • RTGS file exchanges occur twice daily: 11:00am and 4:00pm. • In case the beneficiary bank is not on RTGS, Allied Express Cheques will be couriered to beneficiary branch on the very same day of receipt of instruction.

17. File Processing Mechanism Correspondent HO Sends Remittance File (FTP or Email) ABL Remittance Processing Unit HRBU makes Remittances available at all 950+ branches ABL’s AML / KYC Controls ABL Accounts Credited ABL Branch Network Counters Third Bank Credits

18. Producing the Electronic Text Files for ABL Whether through Email or FTP, Remittance payments transmission is executed in form of electronic wire file OR text file. A comprehensive document is provided, explaining each and every aspect of the development of the standardized Electronic File including: • The various data elements [fields] required. • The relationship between the Payment Modes discussed and the content to be included in each field. • The sequence and format of each field. • Indication of Mandatory Fields for each Payment Mode. • The setup of the File Header and its contents. • File naming preference. • Reference Number preferences.

19. File Transfer Protocol [FTP] Mechanism In order to expedite the file processing for our valued foreign partners, we are offering FTP (File transfer protocol) functionality to all our Correspondents. We are already providing this wire file processing facility to our top volume partners to instantly disbursement with excellent results- payment gets ready for cash collection within next 15 Minutes after executing from our partners. Under the FTP mechanism, ABL will automatically “pick up” data files from Correspondent identified secure data storage locations. The file “pickups” are done every 15 minutes. The files are then made available for final review and upload into our Remittance Management system.

20. Benefits of FTP over EMAIL as mode of Communication No human intervention required in raw file upload; safer and more secure No access to anyone at either end of the file exchange mechanism Automated upload by ABL every 15 minutes; no chance of delays or slippage Files can be sent at Correspondent’s convenience between 12:00am and 4:00pm Monday to Friday and between 12:00am and 12:00noon on Saturdays FTP Setup Requirements FTP Site Address User ID (Required to access the FTP site) Password “IN” folder path (where correspondent will place remittance files) “OUT” folder path (this will be used to send status report to the correspondent) Note: Please ensure to issue full rights of deletion / re-write on specific folders for Allied bank. File Transfer Protocol [FTP] Mechanism

21. A web-based Remittance Transaction Tracker is available on the web (www.abl.com). The service allows our Correspondents, Remitters and Beneficiaries to remotely check the status of their Remittance Transaction, from anywhere in the world. To use the service, the Unique Reference Number provided by the International Correspondent is required. Upon entering the Reference Number, the system will provide the current status of the transaction i.e. processed, available for payout, paid, cancelled, etc. Only limited information is reflected on the system to avoid disclosure of sensitive information. Individual Transaction Tracker

22. Allied Express account • Key Features: • No minimum deposit requirement for opening of Allied Express Account • This account will only be fed through remittance received from abroad. No other credit is allowed in this account • No minimum deposit balance requirement • Free ATM Card issuance • Free Cheque Book (10-Leaves) • Free Internet Banking facilities • Free 24/7 telephonic banking • Automatic instant credit of Foreign Inbound Remittances directly to this account • Further details can be obtained from our web site (www.abl.com) • ABL is pleased to offer Extended Hours Banking Services for its valued customers, with an aim of accommodating their busy schedules and making their modern-day banking tasks even simpler & easier. • 25 selected branches will remain open from 9:00am to 8:00pm from (Monday to Friday) and from 9:00am to 5:00pm on Saturdays across the country. (list available on the website)