Compiled by: DR VELDTMAN

1. REPAIR AND MAINTENANCE PROGRAMME (RAMP initiative) REPAIR AND BREAKDOWN MAINTENANCE PROGRAMME (RBMP) Compiled by: DR VELDTMAN

2. REPAIR AND MAINTENANCE PROGRAMME (RAMP initiative) DV

3. Implementation of RAMP STATUS QUO  PRIORITIZE AND BUDGET  DETAIL DESIGN  TENDER  CONSTRUCTION DV

4. The RAMP In Detail • PROGRAMME OBJECTIVES • GENERIC DOCUMENT AND DOCUMENTATION • IMPLEMENTATION: STATUS QUO REPORT • CONTROL MECHANISMS • ACHIEVEMENTS AND COST DV

5. 1. Programme Objectives • Ensure the optimum functionality of installations and facilities • Tackle the current repair backlog • Comprehensive inventory of a facility and its equipment with a record of maintenance requirements / problems • Guide future repair and maintenance • Informed budgeting DV

6. 1. Programme Objectives (Continued) • Scope of Services • Mechanical Engineer • Boilers, steam generating, & distribution • Kitchen, refrigeration & laundry equipment • Heating, ventilation & air-conditioning system • Electrical Engineer • Reticulation • Standby power • Substations, transformers & switchgear • Electric motors • Lifts & escalators • Building & Civil Engineer • Roads • Wastewater & solid waste • Water reticulation & plumbing • Security fencing DV

7. Generic Document and Contract • Documentation • Creative methods to measure and pay • Document is being implemented and revised (Latest rev no 10 – October 2005) • GCC 2004 (based on CIDB contract format) • Generic Document • Guide future repair and maintenance • User Manual • 11 Sections • 18 Components • 95 Technical particular specifications • Innovative specification for Labour intensive work and job creation DV

8. Generic Document and Contract • Documentation (Continued) xxx DV

9. Generic Document and Contract • Documentation (Continued) PART C Additional Specifications SA General Maintenance SB Operating and Maintenance Manuals SC General Decommissioning, Commission and Testing Procedures SD General Training SF Operation • Enlargement DV

10. Generic Document and Contract • Documentation (Continued) DV

11. Generic Document and Contract • Documentation (Continued) • Enlargement of one Installation DV

12. Implementation of Status Quo Report • Status Quo Reports: Methodology • Step 1: Introduction on Site • Step 2: Surveying of Installations • Step 3: Information existing contracts • Step 4: Status Quo Report • Step 5: Status Report is reviewed with User Client and Role-players, updated and revised DV

13. Implementation of Status Quo Report • (Continued) • Implementation of Status Quo Report (Continued) • Status Quo Reports: Contents • An inventory of installations • The operational state thereof • A cost estimate to repair it to its original state • An annual cost estimate to maintain the facility • Submit to Client for discussion DV

14. Implementation of Status Quo Report • (Continued) • Status Quo Reports: Purpose • Basis to determine the content of repair and maintenance contracts • Appoint consultants • Guide maintenance planning and budgeting • Accommodate existing contracts and contracts in planning • Final scope of work discussed with Client DV

15. Implementation of Status Quo Report • (Continued) • Status Quo Reports: Three Levels of Information • Top Level: Per discipline costing estimate (structural, electrical, mechanical, etc.) • Emergency Repair • Repair • Maintenance • Level 2: Summary of Installation and categorise • First Level: Field survey. Detail of Installation DV

16. Implementation of Status Quo Report • (Continued) CATEGORY 1: EMERGENCY REPAIR CATEGORY 2: REPAIR CATEGORY 3: MAINTENANCE TOP LEVEL APPOINTMENT OF CONSULTANTS TOTAL AND DISCIPLINE SUMMARY OF CATEGORIES 2ND LEVEL DETAIL SCOPE INVENTORY SUMMARY CATEGORIES COST ESTIMATE PER INSTALLATION SITE PARTICULARS FIRST LEVEL VISUAL INSPECTION AND EVALUATION FORMS. INSPECTION INFORMATION ( CONDITION, CATEGORY, COMMENTS PER ELEMENT) • Information Hierarchy DV

17. Implementation of Status Quo Report • (Continued) LEVEL ONE DV

18. Implementation of Status Quo Report • (Continued) • Visual Inspection and Evaluation Form: Structural ENLARGEMENT OF LEVEL ONE DV

19. Implementation of Status Quo Report • (Continued) ENLARGEMENT OF LEVEL ONE DV

20. Implementation of Status Quo Report • (Continued) LEVEL TWO DV

21. Implementation of Status Quo Report • (Continued) ENLARGEMENT OF LEVEL TWO DV

22. Implementation of Status Quo Report • (Continued) TOP LEVEL DV

23. Implementation of Status Quo Report • (Continued) ENLARGEMENT OF TOP LEVEL DV

24. Control Mechanisms • Construction Stage • Contract Documentation / Bills of Quantities • Competitive Tenders • Score Card System • Measure the performance of all role-players • Breakdown Log, Track and Monitor • Measure the performance of all role-players • Scope of the work is controlled and managed by consultant with proper contract documentation • Single point responsibility DV

25. Control Mechanisms (Continued) Repair of components to functional condition MAINTENANCE OF COMPLETE INSTALLATION Components in working order Maintenance Approach • Construction Stage Upgrade due to original limitations DV

26. Control Mechanisms (Continued) • Schedule of Quantities: Repair DV

27. Control Mechanisms (Continued) • Schedule of Quantities: Maintenance DV

28. Control Mechanisms (Continued) • Score Card System • Specification SA: General Maintenance (in document) • Maintenance Prior to Practical Completion (Engineer’s decision during repair phase) • Maintenance After Practical Completion • Performance Based Payment: Monthly Scoring • Maintenance Control Plan (contractor) • Operation and Maintenance Manuals (contractor) • Breakdowns: Call Centre Buro – 0800 003 004 DV

29. Control Mechanisms (Continued) • Score Card System (Continued) • Performance Based Payment: Score Card • 10 Points (performance indicators) per month • Satisfactory or unsatisfactory performance i.e. 1 or 0 per point (no in-between score) • The contractor shall always have the opportunity to score the maximum points • Selection of points: • Select points at the start of the month • Engineer: 5 points • Contractor: 5 points • Copy of scorecard to contractor • Engineer to inspect site on any arbitrary day DV

30. Control Mechanisms (Continued) • Score Card System (Continued) Scorecard: Choosing Performance Indicators • Choose specific Components or Tasks: • Maintenance of final effluent pumps • Maintenance of stormwater inlets – north terrain • Maintenance of flush masters – administration building • Refrain from using General Performance Indicators: • Maintenance of pump station • Maintenance of stormwater network • Maintenance of plumbing • Where to obtain Performance Indicators: • Document Specification • Operation and Maintenance Manuals • Maintenance Control Plan DV

31. Control Mechanisms (Continued) Score Card System DV

32. Control Mechanisms (Continued) • Breakdown Log, Track and Monitor DV

33. Control Mechanisms (Continued) • Call Centre • 0860 004 002 (toll free) • 24 hours a day, 7 days a week • All calls to be logged (any time) • Good description of breakdown and address required • Name and contact number of the person originally logging the call DV

34. Control Mechanisms (Continued) Respond to the Enquiry Log details of the Call Incident/ Breakdown/ Enquiry Monthly Reporting Call Centre Log details of the reported response Consultant Contractor Quality Assurance of the response Respond to the Incident/ Breakdown Call Centre Buro • Call Centre 2 1 Report Call using 0800 003 004 Start 11 Report Response Finish 3 4 10 Notify of Call Second Notification by fax Second Notification by fax Notify of Response 4 9 7 Notify of Response Notify of Call 5 8 6 DV

35. Control Mechanisms (Continued) • Malicious Damage • Always log as a breakdown at the Call Centre • Contractor to report on each malicious damage incident • Date and Time of occurrence • Component description (and serial number) • Photograph • Person responsible (if possible) • Repair of Malicious Damage: New Variation Order (M) • Re-measurable included DV

36. THE END DV