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(Excerpts from Oct 9 Presentation) Unified Communications Research. Presented by: Dan Corcoran Chairperson For the Unified Communications Committee. October 9, 2001. Agenda. Objectives Methodology Results Roundtable Discussion. Objectives.
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(Excerpts from Oct 9 Presentation)Unified Communications Research Presented by: Dan Corcoran Chairperson For the Unified Communications Committee October 9, 2001
Agenda • Objectives • Methodology • Results • Roundtable Discussion
Objectives • Committee chose Consumer as first research effort • Objectives from UC Meetings: • Determine which attributes of UC services consumers deem most important/valued. Test email change if possible. • Using current technical profiles determine who might be early adopters of UC services. Look at frequency of use of different technologies if possible • Determine willingness to pay. • Determine where one might buy this service. • Determine potential addressable market based upon responses
Methodology • Issues list developed in 2nd quarter by UC Committee. • From Issues list and input of members developed survey questionnaire. • Limitations on length required tradeoffs (about 18 questions is tolerance of consumer market to complete) • Survey presented via web to general consumer market attempting to get 1000 responses from across USA. • Data based upon 1006 responses.
Methodology • Survey restricted to 61% of households using Internet. • Concepts were randomly rotated to remove bias.
Technology Use in Household 39.3% of Voicemail Users have an Answering Machine
Technology Segments Manage from PC Top Two Boxes Only
(Excerpt)Unified Communications Research Summary Presented by: Michael Chung For the Unified Communications Committee October 9, 2001
UC Service Attributes Notification UM Phone Email ICM Telecommuters 1/62% 1/58% 1/35% 2/55% WAH 2/56% 2/47% 2/32% 3/51% Home Business 3/48% 3/39% 3/31% 4/52% No Work at Home 4/41% 4/37% 4/29% 1/55% Ranking within Service Concept/Percentage
Invitation for Speakers • TMIA Annual Meeting • Seeking International Service Provider Speakers • Tucson, Arizona • February 25 & 26 2002 (Followed by Messaging 2002 Seminar 27, 28, & 29th) • Contact Tom Harper, TMIA Executive Director & Vice President of Research First • tom@researchfirst.com