1 / 5

ACE

Customer experience Management (CEM) is the get-together of strategies an association uses to track, control and orchestrate every joint effort between a customer and the association all through the customer lifecycle. The target of CEM is to overhaul relationship from the customer's perspective and, along these lines, develop customer unwavering quality.

martinclark
Download Presentation

ACE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Academy Of Customer Experience

  2. Customer Experience • The Customer Experience Journey is series of event that leads from the first contact to the final delivery/usage of the product/service. • Each event contains a number of touch points, both digital & physical, that together makes a unique impact. These touch points create an experience, valuable and useful to us and our customers. • The Objectives of Customer Experience is to simplify the customers journey. Through all touch points, in order to maximize the value provided to Customers.

  3. We Believe • Customer Experience is a mission for the 21st Century Market Leaders. • At the core of every Process is CUSTOMER CENTRICITY. • Processes are the DNA of the Organization. • Customer Journey Mapping is an insightful journey for every PROCESS. • The total output of every processes is the overall CUSTOMER EXPERIENCE.

  4. About Us • Academy Of Customer Experience(ACE) is an Asian partner of BP Group. Over the past years, BP Group and their renowned partners have catered Customer Experience thought process, to more than 30 thousand individuals, in more than 100 countries, with over 3000 organizations across the globe. • ACE offers an elucidation of Enterprise Business Process Management and Advanced Business Process Management, which is much more than mere collection of tools and techniques. • It is a hands-on, practical set of resources and tools, which enlightens and leads to an understanding about customers. • We believe in “The power of putting the customers at the centre of your business.” We not only aim in understanding the customer psychology but promote the approach to reach maximum conversions.

  5. Website:www.academyofcustomerexperience.asia Email :enquire@academyofcustomerexperience.asia Phone Number: +919881138157 Facebook:https://www.facebook.com/AcademyOfCustomerExperience Twitter :https://twitter.com/@cecxm

More Related