1 / 16

Collaboration Technologies: Enhancing Communication and Connectivity

Explore the development of collaboration technologies, from communication tools like email and video conferencing to online communities and social networks. Discover the benefits and challenges of these technologies, their impact on human interactions, and the technical infrastructure that supports them.

martinezj
Download Presentation

Collaboration Technologies: Enhancing Communication and Connectivity

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 24 Collaboration Technologies

  2. Collaboration technologies • Development of communicationtechnologies IT -> ICT • TV/radio -> telephon -> computer supportedcooperativework • same/differentplace • same/differenttime

  3. Groupware questions • additional work for the individuals vs benefit • prisoner’s dilemma • critical mass • may not handle exceptions and improvisation • evaluation is closetoimpossible • requiresmuchadoption

  4. Technical infrastructure • Internet, 5G • heterogenity in network conditions is problematic • web2.0: helps bridging hardware/OS differnces (e.g. browser-based IM tools) • smartphone, tablet, smart watch vary in computational power, display size, connection reliability etc…

  5. e-mail • Firstsuccessfull computer supportedcommunicationtechnology • PC, smartphone, smartTV, publicterminals… • spam, virus, malwareetc • communicationdifferencesbetween f2f and e-mail! • power of people, toneinterpretation • informationoverload • automaticcategorisation/spam filtering • tagging, importanceranking (explanation?) • supporting e-mail composition (e.g. missingattachment)

  6. Computer-mediated communication • Video+Audio (videoconfroom, PC, phone) • Audio (voice over IP) • Text (instant messaging, chat, SMS) • differsfrom f2f! • more formal, no paralinguisticcommunication, mike-passing, less socializing, no eyecontact, sharedworkspace…

  7. Blog/microblog 500M tweet/day microblogs are important at many situations, even emergency…

  8. Meeting support systems • Structured: system controls the processes • brainstorming, prioritisation, voting stb. • anonimity is possible (more effective but usually slower) • group access to a single document (´90) • more creative tasks (design, req analysis) • Elektronic whiteboard

  9. Workflow systems • issues, transaction flow • efforts vs benefit • exception handling is problematic • monitoring users

  10. Repositories of shared knowledge • sharing, storing, reusing the knowledge • Wiki • community editing, • control, • various creator/editor roles, • rules • version control (capturing older states)

  11. Social networks • information-sharing and finding, gaming, shoping, eventorganisation, dating, professionalforum • Recommendersystems • Collaborativefiltering • more trustinfriends’ preferencesthanunknowpeople

  12. Chapter 27 Online Communities

  13. Online communities „The cyberspace is thenewfrontierinsocialrelationships and peopleareusingthe Internet tomakefriends, colleagues, lovers and enemies” • Communitiesformbasedonjoint interest ratherthanphisicalcloseness

  14. MMORPG • virtual 3D world, interaction with other players • world „exists” when a user is offline • social interactions are important in-game vs. out-game, guild • virtual and real worlds are blended EverQuest • various virtual relationships (e.g. marrige)

  15. Analysing online communities • Interview • Log analysis • Content and text analysis • Socialnetworkanalysis • network of participants and theirattributes • egocentricvs non-local patterns • dynamics

  16. Summary • Computer supported human-human interactions • Collaboration technologies • web2.0

More Related