Case Management Software - Solastis

1. CASE MANAGEMENT SOFTWARE LOOKING FOR A CASE MANAGEMENT SOFTWARE SOLUTION? Case Management Software is a platform which allows you to create various cases to represent the pieces of work in your organization, on a centralized platform. All your staff can log in to such a platform, and work on cases. This brings significant productivity improvement in your organization. WHAT IS CASE MANAGEMENT? In your organization, you will notice that there are different business processes being carried out at the same time. For example, for a typical organization, there will be few new sales inquiries are being attended to,at the same time few work cases on orders from existing customers may be in the process, some AR collection activities, some internal reporting activities are going on. If you notice carefully, while some of these are customer-centric, some are purely internal. Each of this piece of work is called a case. And if you get a centralized IT platform to organize all this work, will it not be great? This is what exactly Solastis Case Management platform does. THINK OF CASE MANAGEMENT SOLUTION AS A BIG BLACKBOARD

2. To easily understand what a Case Management Platform does to your business, visualize it to be a big whiteboard in your organization. Every new sales inquiry is written onto it. Till the time the inquiry has not completed, it remains visible on the board. Once an inquiry has been handled properly, it will be closed and wiped out from the board. As a result, all the managers have constant visibility to the Enquiries those are not yet concluded. This whiteboard need not be restricted only to sales inquiries alone (A typical CRM restricts it to sales alone). It can be easily extended to other business processes in your company. For example, you could use it for service requests, incidents or even to AR collection processes. Since all cases are written on a big whiteboard, the scope of entire work that is currently going on in the organization is visible to managers in a single glance. They can also easily pick up the cases, inquiries or incidents which are falling behind and take the necessary action. Since the managers have access to individuals cases also, they can easily go through the communication, work done, files stored on a specific case and understand if the work is proceeding as desired. Now let’s move one step further. In addition to this big board, which brings clarity to the scope of work in your organization, the case management platform will also bring all digital tools necessary to do the work on each case effectively. Such a platform brings significant clarity and efficiency to your organization. If you were working previously without any platform, you would typically experience 100% or more efficiency improvement. The cases will start moving fast, and more sales/service requests can be concluded in a given time. WHAT ARE THE TYPICAL FEATURES OF A CASE MANAGEMENT PLATFORM? CASE MANAGEMENT PROGRESS TRACKING TOOL TASK MANAGEMENT COMMUNICATION TOOLS CASE FILES STORAGE COLLABORATION TOOLS AUDIT TRAIL OF EVENTS Visit our website and get more information about Case Management Software.